Silentnight Recensioni 8.650

TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Follow on from my previous review once again incompetence as they requested email but no reply or to put this right. I’m going to avoid this company and very disappointing by their lack of customer se... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great product- body support pillow. Really helping me sleep more comfortably and in a better position for my shoulders and spine.

L'azienda ha risposto

Valutata 5 stelle su 5

Would recommend this company, service was amazing quality of item so impressed. Delivered on Time and kept in contact until my new bed arrived. Deliver and assemble of my new bed easy and looked af... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di materassi
  2. Negozio di letti
  3. Negozio di biancheria da letto
  4. Negozio di mobili per camere da letto

Informazioni su Silentnight

Scritti dall'azienda

Shop our winter bedding
winter bedding
just sleep®
assembly guides
guarantees
contact us

Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.

Silentnight's Customer Guarantee

Silentnight's Customer Guarantee

We work hard to ensure all our customers receive the highest levels of quality and support. Honesty and integrity lie at the very core of everything we do here at Silentnight. The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.

Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

8650 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Painfully slow delivery, even worse on returns

Ordered pillows for our new bed, they stated “delivery within 2-3 days”. After 4 days they still hadn’t sent the items, so I contacted to cancel. I bought from a more reliable seller who delivered the very next day. Unfortunately, it took multiple days to get a reply, the reply was “I see it’s delivered now” that’s it. So I’m still awaiting a way to return, it’s now been 4 days since I asked again for a return label.

4 maggio 2026
Non scritta su invito
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Risposta di Silentnight

We regret that your order delivery and our response time did not meet your expectations. We are sorry for the delay in providing a return label. The CX team have sent this to you, please look out for the email.

Kind regards
Sarah, Silentnight Brands

Valutata 5 stelle su 5

Our dog loves her comfort donut bed.

Our dog loves her comfort donut bed.
Easy to wash, would recommend.

14 aprile 2026
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Risposta di Silentnight

We're so happy your furry friend loves the comfort donut bed. Thank you for the recommendation Helen.

All the best, Sam at Silentnight Brands

Valutata 5 stelle su 5

I find the mattress really comfy hubby…

I find the mattress really comfy hubby hates it

20 aprile 2026
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Risposta di Silentnight

We're glad you find the mattress comfy. It's unfortunate your husband doesn't share the same experience. Thanks for your feedback.

Best regards Sarah, Silentnight Brands

Valutata 5 stelle su 5

Purchased king sized mattress

Lovely mattress very pleased good price

20 aprile 2026
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Risposta di Silentnight

We're happy you are pleased with our lovely mattress Paul and appreciate your positive feedback.

All the best Joel, Silentnight Brands

Valutata 5 stelle su 5

Well pleased with complete order

Well pleased with complete order. Excellent service, would highly recommend your company.

19 aprile 2026
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Risposta di Silentnight

We're happy to hear that you are pleased with your order and our service. Thank you for your recommendation; we appreciate your positive feedback William,

Joel, Silentnight Brands

Valutata 1 stelle su 5

Wanted to return a product email…

Wanted to return a product email numerous times technology email but never any detail details to return. It would never purchase from here again.

12 aprile 2026
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Risposta di Silentnight

We regret that you had trouble with your return and our email responses. We appreciate your feedback and I'll have the CX team reach out to you directly to turn this around for you.

Kind regards
Sarah, Silentnight Brands

Valutata 5 stelle su 5

Fast Delivery and finally getting a…

Fast Delivery and finally getting a good nights rest.
The anti snore pillow works.
Thankyou Silentnight.

16 aprile 2026
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Risposta di Silentnight

We're happy to hear our anti-snore pillow is helping you get a good night's rest! Thanks for your feedback and for choosing Silentnight.

Kind regards
Jayne
Silentnight Brands

Valutata 1 stelle su 5

Very disappointed picture is very…

Very disappointed picture is very deceiving once compacted by your body weight it's only 5 millimeters thick a waste of £50. Better buying rizla papers from shop.

15 aprile 2026
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Risposta di Silentnight

We appreciate your review John, and are if the topper's thickness was not the best for you. I'll forward your feedback to the bedding team.

Kind regards
Sarah,
Silentnight Brands

Valutata 1 stelle su 5

Really uncomfortable mattress

We bought the Silentnight Memory Pocket 1400 Mattress but it’s turned out to be an incredibly uncomfortable mattress, both my partner and I wake up with really really bad backaches…. Quite upset we purchased it

25 gennaio 2026
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Risposta di Silentnight

We're sorry to hear the model you chose isn't a perfect fit. I'll forward this to our CX team and they'll reach out to you directly to advise further.

Kind regards
Sarah
Silentnight Brands

Valutata 5 stelle su 5

Fantastic service from start to finish

Fantastic service from start to finish! And my new mattress is perfect!

15 aprile 2026
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Risposta di Silentnight

We're happy to hear that you had a fantastic experience Faye. We appreciate your positive feedback and hope you love your new mattress.

Kind regards
Sarah,
Silentnight Brands

Valutata 2 stelle su 5

Poor quality

13 aprile 2026
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Risposta di Silentnight

I'm sorry to hear this John, I've forwarded your feedback to our CX team and asked them to reach out to your directly so we can look into this further for you.

Kind regards
Joel,
Silentnight Brands

Valutata 1 stelle su 5

Took 5 weeks to deliver

Ordered 4 single mattresses through Costco 23rd March. Delivery was initially confirmed for 3rd April. Then 3 mattresses turn up and the drivers don't know anything about the last one. Then after a good couple of weeks of going back and fro with Costco, because the webpage doesn't allow direct contact with Silentnight unless you have an account. As we purchased through Costco, we could only deal with them or the delivery company. The delivery company then told us that 3 had come through but there were 4 labels that were scanned therefore 'the system' was at fault and they would look into it. They said it was Silent Nights fault that wrong number of goods were loaded onto the truck.
The last mattresses finally came in on the 30th of April, after 5 weeks of the boy sleeping in the floor, we finally received our last mattress. No apology for mix up/delay was offered, no fault was claimed at all, therefore won't be using again for sure.

30 aprile 2026
Non scritta su invito
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Risposta di Silentnight

We appreciate you sharing your experience. We're sorry to hear about the missing mattress and the delays you faced. It's regrettable that communication issues impacted your order and that the matter wasn't resolved faster. We'll review this internally to better understand what went wrong.

Joel, Silentnight Brands

Valutata 5 stelle su 5

Very fast delivery with compact…

Very fast delivery with compact packaging. Easy to assemble and best of all our Labrador loves her new bed!

10 aprile 2026
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Risposta di Silentnight

We're great to hear your Labrador loves their new bed! Thanks for the feedback Wendy,

Joel, Silentnight Brands

Valutata 4 stelle su 5

Excellent service and delivery time.

Excellent service and delivery time.

26 febbraio 2026
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Risposta di Silentnight

We are delighted to hear that you were pleased with our service and the speed of delivery. Thank you for your positive feedback.

Joel, Silentnight Brands

Valutata 1 stelle su 5

Cheap and not so cheerful

I wouldn't bother ordering anything from silent night, cheap quality crap that doesn't last long, 2 years I got from my mattress, yes it came with a 5 year warranty, but an extra firm mattress should not start dipping both sides in 2 years, and as for customer service, absolutely appalling, they will ignore your emails, until it suits them to reply, they are rude and completely unhelpful, insisting they can only send out a like for like replacement, why would anyone want another crap mattress for it to do the same again? Refunds should be apart of the warranty, anything else you buy and have to take back due to faults is usually refunded, but not this company, if you want a decent mattress then avoid silent night like the plague, I will never buy a single one of any of their products again, budget friendly 😂😂 made from cheap materials more like.

27 aprile 2026
Non scritta su invito
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Risposta di Silentnight

We appreciate you taking the time to share your experience Anna. We aim for our products to be high quality, and we regret this was not your experience. We've asked for more details so we can look into this further and get back to you directly.

Kind regards
Sam,
Silentnight Brands

Valutata 5 stelle su 5

Amazing Company to purchase your new bed from.

Would recommend this company, service was amazing quality of item so impressed.
Delivered on Time and kept in contact until my new bed arrived.
Deliver and assemble of my new bed easy and looked after my bedroom.
So pleased I bought my bed online direct with Silentnight.

3 aprile 2026
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Risposta di Silentnight

Thanks Caroline, we're delighted all went as we'd expect for our customers. Your feedback means a lot to us.

All the best,
Sarah,
Silentnight Brands

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