Ordered an accelerator cable and clutch cable on a weekend and emailed them on Monday to ask about despatch and delivery as I needed it urgently. Emailed me back pretty sharpish and told me expected d... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Very good experience with MotoGB. Bought a washer and gasket for an oil change. Arrived quickly and well packaged. Only criticism is that there should be an additional cheaper shipping method for s... Leggi di più
Ok, so the wrong size was sent but it came directly from RST so not Motogbs fault however, as soon as I contacted them they replied the same day and arranged for a return and got the correct size out... Leggi di più
Happy with the quick delivery, the price and the quality… unfortunately when wearing it my hubbie experiences discomfort at his wrists and neck areas due to rubbing against his skin and struggles wi... Leggi di più
Dettagli dell'azienda
- Negozio di motociclette
- anche in
- Negozio di accessori e attrezzature per moto
- Negozio di ricambi per moto
Scritti dall'azienda
Motogb Shop is an established E-commerce retailer of motorcycling gear, clothing, parts & accessories. We primarily function as an online shop where you can find all the equipment and merchandise you need. We offer help around the clock and are always happy to offer our customers useful recommendations. We provide full customer service and free shipping in the UK.
Informazioni di contatto
Fairclough House, Church Street Adlington, PR7 4EX, Chorley, Regno Unito
- 01257 809 110
- shop@motogb.co.uk
- shop.motogb.co.uk
4,3
Eccellente
246 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 70% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Hallo im start to by glad for the…
Hallo im start to by glad for the motobike parts,im unhappy, im not bean contact it,whan the delivery was done.sand my message &ring my,cnow my door please. Thank you
11 gennaio 2024
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Risposta di Motogb Shop
Hi there, we are sorry to hear there has been a problem with your delivery. This is a DPD issue, of which we have no control in regards to delivery messages being sent and the quality of the delivery from an individual driver.
Still waiting for order after 7 weeks…
Still waiting for order after 7 weeks on backorder and been told at least end of February untill they will get them, ordered parts 22nd February
15 gennaio 2024
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Risposta di Motogb Shop
Hi Emily, as per our conversation on the phone, we apologise for any delays with your order. Sadly, this is out of our control as December & January are always likely to cause delays due to the nature of where the parts are being sourced from. Your order was processed on the 23rd of November 2023.
Risposta di Motogb Shop
Hi Billy, thank you for your review! We are glad to hear you are happy with your order.
Where is my order?
Motogb replied to my email and have expedited my order so it should arrive on 22 December. There does not appear to be a robust system to notify customers when there are delays at one of their supplying dealers so the onus is on the customer to follow up.
I placed my order on 7 December and as of 19 December it is still being processed. No communication from Motogb. I tried calling and always get cut off.
Do not deal with this company.
18 dicembre 2023
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Risposta di Motogb Shop
Hello Colin, we are sorry to hear you have had a negative experience. Sadly, December is the busiest time of the year for us. In general, we do advise there will be delays ongoing throughout December as the business is closed from the 22nd and deliveries cannot even be guaranteed before Christmas after the 14th.
We can see that your delivery was received on the 22nd of December, 5 working days over the general delivery time when no delays are present. For this we apologise.
Stephen Holt
Thank you to Dan and the mechanics that performed an MOT on my bike, unfortunately it failed but they repaired the break fault, MOT it again and passed it all in the same day so I could use it for work.
Brilliant job guys, thank you.
Stephen.
12 dicembre 2023
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Easy to use web pages
Easy to use web pages, genuine merchandise available.
5 dicembre 2023
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Quality garment.Very fast delivery.
5 dicembre 2023
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Excellent service
Excellent service, fast delivery and excellent communication, highly recommended
14 novembre 2023
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Excellent service
4 dicembre 2023
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Seriousely??
Seriousely??? Your offering "Sold Secure **Pedal Cycle** GOLD" chain and lock for motorcycle security??? What planet are you guys on??? : /
24 novembre 2023
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Risposta di Motogb Shop
Hi Peter, the chain & lock you are referring to has indeed been given the Pedal Cycle Gold rating. It has also met the Police Preferred Specification and has been accredited 'Secured by Design' (SBD).
This chain is perfectly suited for both push-bikes and motorcycles. You can also see that not just ourselves, but many motorcycle accessory retailers across the board advertise this chain as more than suitable.
website is so difficult to use !
website is so difficult to use !! had to make 2 phone calls for details and confirmation of order placed . Not a nice experience !!!
30 ottobre 2023
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Risposta di Motogb Shop
Hi Robert, we are sad to see you have left us such a negative review. Our website is set up in the simplest possible way, at any given time you are 4 clicks away from the exact catalogue you need, even so, our customer service team spent time with you over the phone to help find the parts you were looking for.
Regarding the confirmation of the order, websites are not perfect and can suffer minor 'bugs' from time to time. The problem you had communicated over the phone was in fact an issue with the payment application that we have little to no control over.
We apologise for any inconvenience caused.
I still didn't get my order and I cant…
I still didn't get my order and I cant reach tnt .please help me what is the problem??
9 ottobre 2023
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Risposta di Motogb Shop
Hi there, as per our conversation earlier, we apologise for any delays with your order.
It does appear that there is a delay with customs in your country, we have contacted TNT, they have advised there doesn't appear to be any issues other than the aforementioned delay.
Hard to navigate
For parts, the site is hard to navigate. There are no links on the main site. You just have to get lucky and hope that a search engine links to it.
Closed on Saturdays!
That being said, Its the only supplier In the UK so you can stop looking.
Edit in response to MotoGB's reply. There is no link on the main page to get to the bike parts. Unless its a secret. I really don't know to get there via any other route than Google.
30 settembre 2023
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Risposta di Motogb Shop
Hi Samba, we're sorry to hear you've had difficulties on our website, though we do appreciate the feedback. We would be interested to know which listings you had trouble with so we can work to improve our catalogue.
Generally, all available models should be accessible through the parts catalogue and shouldn't require a Google search, unless it's a discontinued catalogue. We are aware of some models showing through Google that shouldn't be.
Additionally, we are not a physical retail outlet, just a set of offices. This is why we are only open on weekdays, apologies.
New motorbike
When I went in to look at my next motorbike the service was great and helpful. I purchased based on the help that I had and picked up my new bike 4 days later.
Great handover, bike spotless and ready to roll - first service booked in and introduced to the service team.
All in all a fantastic experience
8 settembre 2023
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Really good service
Really good service. Products arrived in short time. Products are well made and I am happy with quality. Fit wise the rear carrier is great I do have some issues with the rear carrier as the rubber feet are somewhat close together so sit on the panel joints and so rattle.
13 settembre 2023
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Easy website to place order
Easy website to place order. Swift delivery, very well packaged. Good communication from start to finish.
5 agosto 2023
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Great price and quick service….
21 agosto 2023
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Very easy ordering!
Very easy ordering!
Competitive pricing, great customer services, quick and efficient delivery. Will be using again.
11 agosto 2023
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GP 125 LC Floor Mat
The floor mat is a perfect fit. Good quality material to protect the paintwork.
5 settembre 2023
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Risposta di Motogb Shop
Hi Richard, thank you for taking the time to leave us a review. We are happy to hear the mat is suitable!
I picked up my Royal Enfield…
I picked up my Royal Enfield Continental GT today from Kevin. From start to finish Kevin was instrumental in dealing with my purchase and his professionalism and communication was second to none. Fantastic dealership and an overall great experience. Many thanks.
9 settembre 2023
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