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Valutata 1 stelle su 5

Been asked to write a review, ordered the product over a week ago. Not received my order, not received any email updates on it and customer service haven’t responded to my email asking for an update.... Leggi di più

Valutata 1 stelle su 5

Was gifted by my mom a Medela Motion InBra pumping machine (double). My baby is now born and the machine does absolutely nothing for me because of my nipples’ shape. This machine will only work if y... Leggi di più

Valutata 5 stelle su 5

Got this regardless the TP reviews. Heard really good things about the brand from the midwives and hospitals so went ahead and bought one. Have been using it to collect colostrum before birth as it’s... Leggi di più

Valutata 5 stelle su 5

Absolute amazing customer service. I purchased an hands free pump which has worked like a charm. Unfortunately the tubing started to show some moisture which happened because the cup were not comp... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per la maternità

Scritti dall'azienda

Medela UK has a range of breast pumps covering all the potential needs of breastfeeding mums. Our electric breast pumps feature 2-Phase Expression technology, which mimics babies’ natural sucking rhythms, allowing mum to express more breast milk in less time. We also have manual breast pumps, breast feeding accessories and even bras to help you easily breastfeed. Discover the incredible benefits of breast milk for mums and their babies and our range of products today!


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

109 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,7

Tutte le recensioni

(109)

26 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Medela Solo breast pump and excellent customer service

I have the Medela Solo breast pump and I love it. Without it I would not have been able to breastfeed 2 babies successfully and for as long as I have. I have recently moved to the hands free version of the Medela Solo for when I go back to work and it is brilliant! The help and support from customer services that I received when I had queries was honestly incredible!

19 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent

I would give 10 stars if I could.
I ordered the Symphony pump rental while still in the hospital where I first tried it. The option of next day delivery meant I could have it on time when I got home and I could keep pumping. I realised after placing the order that I might need larger size shields so I emailed customer support who replied within minutes letting me know they sent the larger size free of charge.
The pump works great, it gives me peace of mind knowing I can express breast milk for my baby.

1 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Medela Sports Nursing Bras

Medela Sports Nursing Bras
I love them - I was advised to get these by a friend - they have the razor back back but are nursing bras so they are comfy, soft and can be worn day or night. I am still pregnant so not tested with actual breastfeeding yet but they are really comfortable. I went to buy them from John Lewis but buying them direct from Medela was cheaper and quicker!

6 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent

I’m delighted with the double hands-free collection cups that are compatible with my Medela swing motor. Checkout was easy, delivery was really quick. Medela products seem the most effective and reliable on the market after trying a few brands.

6 ottobre 2025
Non scritta su invito
Valutata 2 stelle su 5

I bought a product from Medela

I bought a product from Medela. Delivery was on time, and I have not yet experienced the product. What annoys me is that at the checkout, there was no option to buy with PayPal, which was greatly announced. The system only offers to pay by card or Apple, or Google, but not with PayPal in three as it was announced. I contacted the customer service, and the answer was that PayPal has a problem, and they can not sort it out at the moment, despite the offer to pay in three instalments, as PayPal was still being visible. Purchases over £100 should be offered to be paid in instalments!

2 ottobre 2025
Non scritta su invito
Valutata 4 stelle su 5

Manual pump and bra

I bought the Keep Cool Nursing Bra Multi (3 in a pack) and the manual pump. It was delivered on time and I love the pump because I get more milk when I use it.
For the bras, I would suggest bigger straps for the larger bras like from XL as it digs into the skin because they are small and aren’t built to lift heavy breast

18 settembre 2025
Non scritta su invito
Valutata 2 stelle su 5

The delivery didn’t take too long but…

The delivery didn’t take too long but the breast shells I bought did not fit as they were pressing against my large nipples which made it really uncomfortable. It appears it only comes in one size which should have been made clear on the website that it would not fit on certain size nipples/ breasts. Worse thing of all is that I couldn’t even refund the item because the seal was broken, though how would I know if it fit or not without trying. Would not buy from here again.

16 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Awful

Awful. Ordered item, was then told 1 day before delivery that they were out of stock and would need to wait 1 month before anything could be sent. I was also offered a refund. Called to get the refund but apparently there was only 1 person that could do it so left my details. Still no response days later £160 still due! Worst customer experience Ive had in a long time.

30 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

The Swing Maxi double hands free is brilliant, as is the customer service

The Swing Maxi double hands free pump is a life saver. I came out of hospital after a re- admission with my newborn for feeding issues and needed an effective & practical pumping solution. The midwife recommended Medela & I got one on order. It’s brilliant, being hands free is fantastic and it’s more effective than the hospital grade one I’d been using. The app is probably the best bit as I need to track all the pumps, bottles, wees & poos etc to make sure we stay on track and I couldn’t find a good app before but this does it all. I also have to say a massive thank you to Kyle in customer services who was so helpful & made sure I received the pump & subsequent spare cups when I needed them. He made such a difference at a really difficult time for us so I’m extremely grateful to him and Medela.

19 agosto 2025
Non scritta su invito
Valutata 4 stelle su 5

Order not complete

My Medela pump was delivered as expected. However, the Purelan cream included in the same order has not yet been delivered. I would appreciate clarification on when I can expect to receive it.

18 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Medela breast pump machine

The medela machine has worked extremely well, my wife is very happy with it as many machines she hasn't been able to express successfully great alternative to the medela machine provided in the hospital.

16 luglio 2025
Non scritta su invito
Valutata 2 stelle su 5

Nursing bra quality fail

I'm currently in nicu and been using the pumps daily. I cannot fault the hospital machines or the flex but I did order a bra and the stitching has come undone after a wewk which isn't great considering I bought it for expressing. Its a shame as the material doesn't feel it is stitched together properly either.

20 luglio 2025
Non scritta su invito
Valutata 4 stelle su 5

Great pump, flange sizes need consideration

The pump is great and for me works well with the pumping bra without leaks! The only improvement is the flange sizes. Most women are sized in the teens e.g. 13-19 yet the smallest flange offered is 21. I know smaller ones can be bought online but if you don't it causes unnecessary pain to the areola. I would suggest offering a choice of size when buying or one smaller and one larger size to cater to a larger audience.

12 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

I’ll order more

The keep cool bras are very comfortable. I’m normally a 34F and the XL was a good fit. It’s hard to find a good fit so I was pleased. I’ll order more.

4 giugno 2025
Non scritta su invito
Valutata 1 stelle su 5

NOT RECEIVED

NOT RECEIVED

I have received a request to provide a review for items not received.

Advises delivery in up to 4 working days, I have been waiting almost 2 weeks and still not received my order.

Is this a common issue for UK Customers I wonder??

27 maggio 2025
Non scritta su invito
Valutata 4 stelle su 5

Comfy bras

Comfy bras, easy to use.
Order took a bit longer than expected to arrive but was over a bank holiday. Parcel sent by courier allowing tracking. Products are good and welcome to fix the challenges I had.

22 aprile 2025
Non scritta su invito

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