Guinea Pigs Australia Recensioni 

317
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

I absolutely love Guinea Pigs Australia! Pretty much everything my guinea pigs have comes from here: their housing, bedding, enrichment toys and treats. The quality is always amazing, orders arrive qu... Leggi di più

Valutata 5 stelle su 5

I've been a regular for a while, never had any issues with orders. I did end up having an issue with my last order, however I contacted them and within a day it was all sorted and fixed up. Couldn't p... Leggi di più

Valutata 5 stelle su 5

Really helpful and passionate team. Thank you for getting my piggies Christmas gift here in time. They absolutely love their Ozzy cage. Super grateful for the hard work and amazing stock of Guinea Pig... Leggi di più

Valutata 5 stelle su 5

Love ordering from GPA, their liners are just adorable & perfect for keeping my GP Home clean & bright. When I needed help with purchases (as 1st time GP owner) I was met with lovely caring, helpful... Leggi di più

Dettagli dell'azienda

  1. Negozio di animali

Scritti dall'azienda

🐹 Unique, pigalicious products for small pets 🇦🇺 Australian owned and operated ✅ Biggest range for rabbits and guinea pigs ❤Small Family Business, support Local


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

317 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,7

Tutte le recensioni

(317)

77 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great customer service!

I was sent the wrong bag size of pellets but this was corrected very quickly when I emailed them, and they sent out the correct order right away. I also couldn’t find this product on other websites so I’m glad I found it here.

23 ottobre 2023
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Risposta di Guinea Pigs Australia

Hi Farhana, thanks so much for your review, we are so sorry you had received the wrong pellets, we are so glad we were able to rectify this issue swiftly for you. Thanks again, Nic - Customer Service

Valutata 5 stelle su 5

GPA is where I buy for my piggies

GPA is where I buy all my stuff for my piggies, I first got their 6x2 cc cage with corflute, next order was a stand and treats( that my piggies love) the next I got another stand to make it waist height for easy cleaning. I'm now thinking what else my pigs would love for the next order. Also shipping is fast.

24 ottobre 2023
Valutata 5 stelle su 5

I purchased an Ozzy Cage and some hay

I purchased an Ozzy Cage and some hay. Great customer service with Nicola. She helped me choose the right cage for our two girls. I am happy with the products, the cage is sturdy and came with a metal bar to help hold the lid up.
I had to call to see how to make the cage but Nicola gave me a link to the website video tutorials which are very easy to follow even for someone who isn’t very handy like me!
The clear panels are fantastic and easy to wipe down. Hay was super fresh and green. Very happy.
I’ll continue to support this business, having a family business myself I know how hard it is at the moment so I really appreciate these guys doing the best for little pets.

2 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Item was in stock but not supplied

Item was in stock but not supplied. Contacted company when not shipped. Items were not in stock and were not able to be supplied for months but I was not notified. When requested a different colour cage to be sent this was not done and again I had to contact the company who assured me it had been shipped but when I asked for shipping notice the items had still not been shipped. The items were finally shipped after again contacting the company. You can not contact by phone and the email responses are slow. It took well over a month and many emails to actually get my items from the Gold Coast to Ipswich. I will not buy from this company again.

24 ottobre 2023
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Risposta di Guinea Pigs Australia

Hi Pru, thank you for your feedback, we are so sorry we did not have your original order in stock at the time of your order. We always try and offer an alternative as soon as possible. We also try our best to respond to any emails, call or messages within 24hrs and I can see our customer service team were able to reply within our 24hr time frame we hold our business too. We hope you might consider shopping with us again in the future, our warehouse team are working hard to ensure our stock levels are maintained and products are available for our customers. Thanks again, Nic - GPA Customer Service

Valutata 5 stelle su 5

A great shopping experience

Stocking a good range of quality products. Easy ordering and great customer service. Very quick delivery.

24 ottobre 2023
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Risposta di Guinea Pigs Australia

Thanks so much Jo for your kind review - Nic, GPA Customer Service

Valutata 5 stelle su 5

A big order for a TV shoot.

A big order for a TV shoot.. everything came express, so we were looked after very well.

24 ottobre 2023
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Risposta di Guinea Pigs Australia

Thanks so much for your review Simon, we were all so excited here at GPA to see the advert. We couldn’t be happier with the new Vodafone advert #findgary - Nic, GPA Customer Service

Valutata 5 stelle su 5

Excellent shop experience

Excellent customer service. Quality products. Fast delivery.

23 ottobre 2023
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Risposta di Guinea Pigs Australia

Thanks so much Lisa! Nic - GPA Customer Care

Valutata 5 stelle su 5

Good service

Good service, fast delivery

26 settembre 2023
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Risposta di Guinea Pigs Australia

Thanks so much Brent for your 5 star review! :-) Nic

Valutata 5 stelle su 5

Quick delivery product is as stated

Quick delivery product is as stated
Variety of choices suitable for consumers caring appropriately for small animals

25 settembre 2023
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Risposta di Guinea Pigs Australia

Thanks Shannon for your kind review, we hope you shop again with us in the future. Nic

Valutata 5 stelle su 5

Great service and great products

Great service, great products and good prices. My bunnies love the toys and treats.

2 ottobre 2023
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Risposta di Guinea Pigs Australia

Thanks Justine, it’s wonderful to hear your bunnies love their new toys and treats! Thanks, Nic

Valutata 5 stelle su 5

Guinea Pig kitchen is working great

Guinea Pig kitchen is working great! Arrived quick. Helps keep the cage tidy by keeping straw to one section of cage as well as the majority of piggy poo. Cleaning the cage is now super easy. Piggy is delighted with her kitchen.

21 settembre 2023
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Risposta di Guinea Pigs Australia

Thanks so much for your 5 star review, we are so glad you love the kitchens as much as we do, they are great for helping to keep your Ozzy Cage tidy :-) Nic

Valutata 2 stelle su 5

First time ordering…

My first time purchasing from Guina Pigs Australia. I understand that things sometimes aren’t in stock but it was shown on the website that there was stock of a base in the colour I was after to match the loft I was also ordering. They emailed me to advise me that my colour was out of stock and would have to change it. I ended up switching the colour and just having a mismatched loft and base, but I also received a different coloured ramp to the colour I ordered and now I have a tri-coloured cage setup which isn’t what I was going for. I had contacted customer service as I’d like to at least change the colour of the ramp so my cage is limited to two colours. I was told ramps were out of stock and they didn’t have the colour I ordered, so I was sent what was left without being informed. In the end, I’ve ended up with a tri-coloured cage instead of one colour. They offered for me to be placed on back order for ramps in November but I’m going away in early December and the shipping is slow. I’d assume I would’ve had to pay for a second ramp too. I usually never write negative reviews, but considering how much I paid for a high quality cage that would be all matching colours and all the good I’ve heard from this site, I was hoping my experience would be as good as everyone else’s. I’m quite disappointed. I won’t stop ordering from this company, but I don’t think I’ll be purchasing more corflute as I wanted everything to match, but the site doesn’t seem to reflect availability and communication is rather poor. You’d be better off making your own corflute components if you’re going to invest so much money into making your GP home look good.

23 agosto 2023
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Risposta di Guinea Pigs Australia

Hi, thanks so much for your review and feedback, we are working super hard behind the scenes to ensure we have full stock of all our base colours and ramps, unfortunately we have experienced delays with our supplier. If we can’t offer the colour requested we always try to offer a close match. We will be changing our cage ordering navigation to ensure we can offer more colours and cages for our customers in the future. We do hope you order again in the future. Please feel free to call or email us customercaregpa@gmail.com if you have any problems. We are always here to help. Nic

Valutata 4 stelle su 5

Great product but very slow post with…

Great product but very slow post with not the best tracking maybe Australia post issue not sure.

22 agosto 2023
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Risposta di Guinea Pigs Australia

Hi Clare, thanks for your review, we are so sorry for the slow postage. Unfortunately if the courier are experiencing delays this can impact delivery times that are out of our control. We are always here to help and happy to contact the courier. Thanks, Nic

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