I bought 2 devices from Compasia. 1 online and another store bought. The online experience was a bit troubling but it was all sorted out by Compasia Customer Service in the end. Store bought experienc... Leggi di più
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SCAM. Item was not listed correctly and they even emailed confirmation that the phone was eSim compatible. No support. Item was in good condition but not as advertised. Customer support... Leggi di più
L'azienda ha risposto
I handed over my device on 14 March, and I was informed that payment would be processed within 14 days. The timeline has already passed, but I still have not received the payment or a clear update.... Leggi di più
L'azienda ha risposto
Its great to know, there is a place we can trust to buy used gadget tht 100℅ original and good service, its been more than 3 years i keep buy ( upgrade) my device from compasia so far, each time good... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di riciclaggio e sbloccaggio cellulari
- Negozio di telefoni cellulari
- Negozio di articoli di seconda mano
Scritti dall'azienda
CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Informazioni di contatto
Suite 2.02, Wisma Academy, No. 4 Jalan 19/1, Seksyen 19,, 46300, Selangor, Malesia
- +60379313417
- my.shop@compasia.com
- shop.compasia.com
3,3
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342 recensioni
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Solitamente risponde entro 1 settimana
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Never buying from Compasia ever again
I am extremely frustrated with my experience with Compasia and will never EVER purchase from them again.
I placed an order on 15 March as a birthday gift for my son on 29 March, deliberately allowing a two-week buffer to account for any possible delays. We are now in April, and the item has still not been delivered.
The support experience has been just as disappointing. Email responses appear to be generic, repetitive, and unhelpful, offering no real resolution. The live chat is equally ineffective, with conversations left open for days without any meaningful response. It is unclear how their support SLAs are being managed, as there is little to no sense of urgency or accountability.
What is most frustrating is the lack of professionalism throughout the entire process. Due to the prolonged delay, an address update became necessary, yet this was mishandled on their end. Despite this being their mistake, I was left to repeatedly chase for updates with no proactive communication, no ownership of the issue, and no clear resolution provided.
What should have been a simple and enjoyable experience, preparing a birthday gift, turned into a stressful and disappointing ordeal. The excitement of the occasion was completely overshadowed by poor service and continuous delays. At this point, the experience has been so frustrating that it has taken away any joy in giving the gift at all.
I would strongly advise others to think twice before ordering, especially if the purchase is time-sensitive.
Support ticket ID: #498107
1 aprile 2026
Non scritta su invito
Risposta di CompAsia
Hi Sarah A,
We sincerely apologize for the inconvenience and frustration caused regarding your delivery.
We understand that you had requested a change of address on 24/3, and while this was updated on our end, the parcel was unfortunately shipped to the previous address. We deeply regret this oversight.
At that point, the device had already reached the DHL depot in Miri and was scheduled for delivery to the Miri address by 26/3. Unfortunately, we were unable to process the address change in time as the parcel was already in the Miri hub, and recalling and rerouting it to KL requires additional time.
Please be assured that we are now working very closely with DHL to have the parcel collected and to expedite the delivery to your updated address in Ampang as quickly as possible.
We truly appreciate your patience and understanding as we work to resolve this matter.
Warmest regards,
CompAsia Support Team
penghantaran lambat
penghantaran lambat, Customer service di call no respon chat whatssapp also no respond ! fon sampai sekarang belum kena shipping
12 marzo 2026
Non scritta su invito
Risposta di CompAsia
Hi Nurul Atika Azieha,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Quick and easy purchase
Happy with the phone and deal I got. Already bought two phone and both are still doing great up to this day. Doesn’t had any problems
10 ottobre 2025
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Risposta di CompAsia
Hi Hakim Roslan,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the devices.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Risposta di CompAsia
Dear Customer,
Thank you so much for your kind rate! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot to us! We look forward to the opportunity to serve you again in the future!
Good handheld and trustworthy website
24 marzo 2026
Non scritta su invito
Risposta di CompAsia
Dear customer, thank you for your kind review!
We're glad to hear that you’re happy with your purchase and found our platform trustworthy. We truly appreciate your support and hope to serve you again in the future
Best regards,
CompAsia Support team
My flip5 Samsung phone is nice to use n…
My flip5 Samsung phone is nice to use n good.
23 marzo 2026
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Risposta di CompAsia
Dear Customer,
Thank you so much for your kind rate! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot to us!
SCAM.
SCAM.
Item was not listed correctly and they even emailed confirmation that the phone was eSim compatible. No support.
Item was in good condition but not as advertised.
Customer support simply apologized and said their products are "first come first served" basis. No return or exchange option offered.
Stay away.
**EDIT: Their response below is trash. They will NOT make this right.
3 febbraio 2026
Non scritta su invito
Risposta di CompAsia
Hi Kodi Nunya,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
My phone still in good conditions
My phone still in good conditions
Like new phone
Really ♥ this CompAsia
26 settembre 2025
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Risposta di CompAsia
Hi ҽӏӏҽվ ժíɑղɑ,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
apply phone 15 ansuran bulanan tapi…
apply phone 15 ansuran bulanan tapi dapat free upgrade untuk 15 plus.. woww😍
10 marzo 2026
Non scritta su invito
Risposta di CompAsia
Hi Wana Iwana,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Bought an iPhone and were satisfy with…
Bought an iPhone and were satisfy with the quality
18 dicembre 2025
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Risposta di CompAsia
Hi Gan Soon Jon,
Thank you for your support and for sharing your feedback.
We’re glad to hear that you are satisfied with the quality of your Apple iPhone. Your satisfaction means a lot to us, and we truly appreciate you choosing CompAsia.
We hope you continue to enjoy your device, and we look forward to serving you again in the future.
Best Regards,
CompAsia Support Team
dapat harga bawah dari market and phone…
dapat harga bawah dari market and phone legit 100% ori apple part also lucky dapat phone yg still ada warranty under apple hehe
16 marzo 2026
Non scritta su invito
Risposta di CompAsia
Hi Che Muhammad Zarif,
Terima kasih kerana berkongsi pengalaman anda dengan kami.
Kami gembira mendengar bahawa anda berjaya mendapatkan harga yang lebih rendah daripada pasaran dan berpuas hati dengan peranti yang diterima. Lebih menggembirakan apabila Apple iPhone tersebut masih mempunyai baki jaminan daripada Apple Inc..
Sokongan dan maklum balas positif anda amat kami hargai. Kami berharap anda terus menikmati penggunaan peranti tersebut dan berharap dapat berkhidmat kepada anda lagi pada masa akan datang.
Salam Sejahtera,
Pasukan Sokongan Compasia
Wrong item received
Sent a wrong item to me without consulting me first expecting me to “accept” the “free upgrade” when i initially paid for a different item in the first place. Was so hard to deal with the customer service as well. I asked them to arrange a different delivery for me so that I could receive the phone before Raya considering that they made the mistake in the first place so they should take full responsibility but kept delaying the response everytime I asked for updates stating they are waiting for “respective team’s response”. It has been 3 days and there is still no progress to this issue. So frustrating to deal with!
13 marzo 2026
Non scritta su invito
Risposta di CompAsia
Hi frin,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by this experience. We understand how important it is to receive the correct item, especially when the purchase was made with specific expectations and timing in mind.
We would truly like to look into this matter and assist in resolving it as soon as possible. Could you kindly share your order number with us so that we can locate your order and review what happened?
Once we have the details, our team will investigate the situation and work towards providing you with a proper resolution. We appreciate your patience and the opportunity to make this right.
Warmest Regards,
CompAsia Support Team
My initial order was mixed up where I…
My initial order was mixed up where I didn't get the colour of my choice of 2 apple watches. I sent them an email after that but it took more than 2 weeks to be able to get a response from the team. Being frustrated, I google reviewed them with an initial 1 star, and there' s when my complain is being noticed and someone reach out to swap back my watches to the colour of my choosing initially. Overall happy with the swap but email customer service could really do a better job at managing this complain.
16 marzo 2026
Non scritta su invito
Risposta di CompAsia
Hi Jordan Tan,
Thank you for sharing your experience with us. We sincerely apologize for the delay in our email response and understand how frustrating that must have been, especially when your order did not initially arrive in the colour you selected.
We truly appreciate your patience while our team worked to arrange the swap for your Apple Watch units to the colour of your original choice. We're glad to hear that the exchange was completed and that you are happy with the outcome.
Your feedback regarding our email support is very valuable to us. We are continuously working on improving our response times and internal processes to ensure situations like this are handled more efficiently in the future.
Thank you again for bringing this to our attention and for giving us the opportunity to make things right. We appreciate your support and hope to serve you better moving forward.
Best regards,
Compasia Support Team.
the delivery service was great although i need to wait for about a month
the delivery service was great. It just got delayed for about a month just because they apparently didn’t have the model that i want. Originally, i placed an order for 13 mini but they replaced it with 13 basic model. Alhamdulilah, grateful for that. Overall, 5 over 5. Good service and good product.
16 marzo 2026
Non scritta su invito
Risposta di CompAsia
Thank you so much for taking the time to share your experience with us.
We truly appreciate your patience and understanding regarding the delay while we worked to secure the right device for your order. We're glad that the replacement with the Apple iPhone 13 mini to the Apple iPhone 13 worked out well for you and that you are happy with the device.
Your kind words about our delivery and service mean a lot to the team. Feedback like yours encourages us to continue improving and providing the best possible experience for our customers.
Thank you again for your support and for the 5/5 rating. We hope you continue to enjoy your device, and we look forward to serving you again in the future.
Best regards,
Compasia Support Team.
trustworthy company to buy a good…
trustworthy company to buy a good quality like brand new used phone. Has been using mine heavily for work and so far it works great.
16 marzo 2026
Non scritta su invito
Risposta di CompAsia
Hi Aronnyzer,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your purchases and our service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Misleading information
The experience was terrible. When I placed the order, it sounded like the item was ready in stock. Only after I kept pushing, they inform me that there was no stock at the HQ. Please, CompAsia, make sure that I can pick up my phone before 18/3. It’s already been almost a week and I still haven’t received the pickup date. There’s no need to offer a free iPad or anything else, I just want my phone on time!! My order ID: OR-310400-RNPM
14 marzo 2026
Non scritta su invito
Risposta di CompAsia
Hi NOR FATIHAH,
We sincerely apologize for the frustration and negative experience you’ve had with us.
Thank you for providing your order number, OR-310400-RNPM. Please be assured that we are closely monitoring your case and will continue to keep you updated via email regarding the status of your order.
We greatly appreciate your patience and understanding while we work on this matter. Your feedback is important to us, and we remain committed to improving our communication and service to better support our customers.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
I had a great experience buying an…
I had a great experience buying an iPhone 13 from CompAsia. The service was seamless and the support is great even now i get message on my whatsapp inquiring how the phone is responding which is great commitment. I will definitely be a return customer for them.
1 novembre 2025
Non scritta su invito
Risposta di CompAsia
Dear Customer,
Thank you for trusting CompAsia. We will be happy to serve you again in the future.
I bought iphone 14 pro 256gb and the…
I bought iphone 14 pro 256gb and the phone is working well. Keep it up compasia
12 marzo 2026
Non scritta su invito
Risposta di CompAsia
Dear Customer,
Thank you so much for your kind rating and words! We truly appreciate your support and are honored to serve you.
Risposta di CompAsia
Dear Customer,
Thank you so much for your kind rate! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot!
Bought numbers of time from here
Bought numbers of time gadgets here, all function well and reasonable for people want to do instalment payment and all item good quality recommend
11 marzo 2026
Non scritta su invito
Risposta di CompAsia
Hi Pinky Yap,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied the device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
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