BOOX Recensioni 

I received a faulty product that broke within 30 minutes of use. Took a bit to get a hold of customer service, only to be told that I would need to pay an additional $335 USD on top of the over $600 USD I already paid. Apparently, a lot of people are having problems, as a simple search will show. Really sad, because this was such a great idea and I had been excited about using my boox when I went to chemo with my husband. Now I own a very expensive paperweight.

Update: Customer service reached out to me and offered to help pay for the shipping to get my boox repaired. I would still have to pay an additional $300 for repairs on a product that I got 1/2 hour of worth out of.

I bought 10.3 II Lumi. Got first gen 10.3 2 years ago. I love these devices, they are the best. No silly subscriptions or paying for storage. You transfer files in seconds on computer, phone, e-ink. You read, mobi, pdf, EPUB.
There's amazing geenric TTS. Everything is amazing. I actually made a mistake and ordered first gen, instead of second and asked to cancel and it was no problem at all. I understand there might be issues with delivery, but that's on the couriers, not the device. Recommend, recommend, recommend.

I had a technical problem, the team helped me all the way to resolve it. Very supportive time

My shipment came quickly, and the product works great. I'm very happy with the battery life, and adding apps. The ereader is exactly what I wanted.

I ordered a BOOX Note Air5 C on August 2 with high expectations of receiving my package between "2 and 7 days". A label was created in the early hours of the next day (1:04 AM) which encouraged me that my package would soon be sent. However, three days went by without my package being turned over to USPS for shipment. The company said I could cancel my order as long as the order had not been turned over to the carrier so I requested cancellation. I received a denial to cancel because the company claimed that my package had been turned over to USPS. I checked USPS and they show they are still "awaiting the item" for shipment.
This lessens my confidence in anything being said by the company as being truthful. My recommendation is to purchase directly from Amazon rather than the company because Amazon has a trustworthy shipping policy. Apparently their association with Amazon takes precedence over their direct relationship with their customers.

Wow, I love your product! Really fast shipping! And I got a free Tappy!
So much to love about Boox.

Easy website navigation. Option to compare devices is so helpful. Having different devices to meet specific needs is wonderful. Being able to sell used items in the website is good because it's trust worthy verses 3rd parties

It was a gift but my girlfriend loves it.

It’s been a week and still hasn’t shipped. No update on status.

Shipping was fast and the fragile tablet extremely well packed.

Arrived in perfect condition. I love this device

Good product, fast shipping. Like the free case that it came with as well!

Great features. Only complaint is that there is room for improvement with the colours.

The Boox Go 7 is a fantastic experience. Its biggest strength is file compatibility and customization — it handles pretty much any format you throw at it, and uploading content is incredibly easy: just scan the QR code with the “Send to BOOX” feature and your files transfer instantly, no cables or apps needed. On top of that, the battery lasts a long time, so you’re not constantly recharging. Highly recommended for anyone who wants a flexible, no-hassle reading experience.

There was some issue with my order and the color. Boox got right on it and got it fixed. First time order, first rate customer support.

I never received the Boox air notepad. I emailed customer service twice and never got a response. Horrible customer service

Straightforward process, had everything I was looking for. Came with extra I'll probably never even use.

The size of the device is excellent, and I love that it is backlit and runs on Android. I also like that the backlighting has an adjustable warmth setting that can be used to turn the screen redder, which really makes it easier on the eyes. I’ve been using the device for reading and, after downloading Google Docs and attaching a third party keyboard, for word processing and have been satisfied. I’ve removed a star because the stylus experience isn’t great. I bought the stylus but haven’t been using it because of the lag when writing. My ideal device would be the size of the Box Go 7 Color Gen 2 but have a stylus experience like the Boox Note Air5 C: a higher quality writing experience, and a stylus that attaches to the device magnetically

Palma 2 broke and I emailed boox help. They made me jump through weeks of procedures and unclear instructions to finally assure me that my unit was under warranty and I could return it for a repair. Then, days later, they said, actually no, it's NOT under warranty, "sorry." Sorry? Your product lasted only 15 months and you don't care to stand by your commitments?

They have terrible after-sales support: promised updates don’t arrive, and long-standing bugs don’t get fixed.

Putting Android on an e-reader sounds flexible, but in practice, it’s been a mess. On my older Onyx device, basic web browsing is essentially broken because of an expired root certificate, and there’s no supported way to update it. As a result, I can’t reliably open websites, and Google services (including signing into a Google account and using the Play Store) also don’t work.

Overall, the hardware concept is undermined by weak software maintenance.