EDIT: Boox response is not genuine. I reached out to them directly (26/Aug) before posting this review, and I provided proof of the au address and the $ price. They have told me it was my mistak... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I bought BOOKX GO 10.3 2. Really good for the eyes, refresh rate is superb for e-ink, and really feels like paper. Downside is 10.3 screen isnt very well optimised for many apps, and text appers small... Leggi di più
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Note Air5 C has exceeded my expectations. It is a perfect device in any sense. The only thing I did not like is the keyboard. It is too thick, heavy, lacks versatility, the keys could be bigger size... Leggi di più
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Steep learning curve for the Boox Go! So far I love the reading experience BUT I still haven't figured out how to add EPUB files, how to highlight on the Libby app, how to figure out optimal setti... Leggi di più
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BOOX is a leading global electronic brand specializing in ePaper devices. Designed to reduce digital fatigue and boost productivity, BOOX caters to a diverse audience, including professionals, academics, and anyone who wants to enhance their reading and note-taking experience. By combining E Ink technology with the Android operating system, BOOX provides flexibility, cutting-edge hardware, and advanced software. For more information, visit https://shop.boox.com/
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Really bad customer service
EDIT: Boox response is not genuine. I reached out to them directly (26/Aug) before posting this review, and I provided proof of the au address and the $ price. They have told me it was my mistake and offered me a $10 discount on my next purchase. But that's a marketing stunt, not a refund. I have provided photographic evidence, and the australian law they violated, but they have simply stopped replying to my emails
__________
Really bad customer service. They advertised one price then charged me a higher one. I tried to raise this with me but they gaslit me "You mistakenly thought that $ meant AUD when it actually means USD" ...on a website with au in the address. That's not my mistake Boox, its yours, and one you are legally required to rectify
1 settembre 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Thank you so much for sharing your feedback. We're truly sorry to hear about your experience, and we apologize for any frustration this has caused. We take pricing transparency and customer concerns very seriously, and we'd like to look into this further for you.
To help us investigate accurately, could you please share with us the specific URL or a screenshot of the page where you saw "au" in the website address, along with the price that was displayed to you at the time? This will allow our team to trace the exact page and understand what happened.
For your reference, the official BOOX global store can be found at https://shop.boox.com, and BOOX does not have an official Australian store. The store that supports shipping to Australia is the official BOOX global store, and the currency of the prices in the official BOOX global store is US dollars. As your order was placed on our official BOOX global store, the total of your order is in USD. The currency is clearly indicated on the product page and your order confirmation. Therefore, we are afraid that there may be a misunderstanding here.
However, we want to make sure we're looking at the same page you saw, so any details you can provide would be extremely helpful. Once we have this information, our team will promptly review the pricing issue and work with you to find a resolution. Please feel free to send the details to help@boox.com, and we'll follow up with you directly.
Thank you for your patience, and again, we apologize for the inconvenience.
09/11 Update:
We sincerely apologize for the frustration and disappointment this whole experience has caused you. After re-checking our chat history, we found the screenshot you had previously provided showing "au" in the URL, and we are truly sorry for our earlier oversight and for repeatedly asking you to resubmit evidence that you had already shared. We also apologize for the delay in our email correspondence — that was not acceptable.
Upon investigation, we confirmed that the website automatically appended "en-au" to the URL when it detected an Australian IP address. This was caused by an incorrect setting on our end, and we apologize for the misunderstanding it created. We have now corrected this setting to prevent the same issue from happening again.
We take your feedback regarding the currency display very seriously. Our team will keep following up with you personally by email and work toward a resolution.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience.
I ordered a BOOX product for the first…
I ordered a BOOX product for the first time this time and used it. I like both the design and performance. Thanks for the great product.
7 settembre 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Hi there! Thank you very much for taking the time to provide us with a five-star review, and we are delighted to know that you enjoyed the product.
Please let us know if you have any questions. We hope you have a wonderful day!
Customer service link: https://shop.boox.com/pages/contact-us
Customer service email: help@boox.com
Note Air5 C
Note Air5 C has exceeded my expectations. It is a perfect device in any sense.
The only thing I did not like is the keyboard. It is too thick, heavy, lacks versatility, the keys could be bigger size, typing is too noisy, connection quality can be better, many languages can be added, many of the shortcuts coincide with software-specific shortcuts activating a function I did not intend to do. Both overall build-quality and experience using it just makes the keyboard useless to me.
I still give the highest rating due to the exceptional experience I had with the Note Air5 C
21 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Hi there! Thank you very much for taking the time to provide us with a five-star review, and we are delighted to know that you enjoyed the product. I've noted your feedback about the keyboard of the Note Air5 C and will pass it along to our product team for further improvement.
Please let us know if you have any questions. We hope you have a wonderful day!
Customer service link: https://shop.boox.com/pages/contact-us
Customer service email: help@boox.com
i bought BOOKX GO 10.3 2
I bought BOOKX GO 10.3 2. Really good for the eyes, refresh rate is superb for e-ink, and really feels like paper. Downside is 10.3 screen isnt very well optimised for many apps, and text appers small for apps like chatgpt. For obsidian, the text size is adjustable so it was not an issue. For the hardware itself i have had my colleagues try the pen and they were so impressed, saying its even better than the feel of ipad paper style texture. Overall, very good experience thats comfortable for the eyes, premium feeling package and full android support.
22 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Hi there! Thank you very much for taking the time to provide us with a five-star review, and we are delighted to know that you enjoyed the product. I've noted your feedback about the text size on the third-party app and will pass it along to our product team for further improvement.
Please let us know if you have any questions. We hope you have a wonderful day!
Customer service link: https://shop.boox.com/pages/contact-us
Customer service email: help@boox.com
Wonderful device
Wonderful device. Writing on it is such a nice feeling. I read alot of reviews that boox devices are fragile. I hope mine will last!
21 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Hi there! Thank you very much for taking the time to provide us with a five-star review, and we are delighted to know that you enjoyed the product.
Please let us know if you have any questions. We hope you have a wonderful day!
Customer service link: https://shop.boox.com/pages/contact-us
Customer service email: help@boox.com
Very disappointing customer experience
Very disappointing customer experience
I honestly felt misled by the way the price was displayed on the BOOX Australian store. The BOOX Go 7 was advertised as $239, but at no point during the purchasing process — including checkout — was it clearly stated that this was USD rather than AUD. I have screenshots from the actual checkout proving this.
As I was purchasing from the Australian store, it was completely natural for me to understand $239 as AUD 239, not USD 239. I only discovered that BOOX considered the price to be USD after receiving the order confirmation.
I contacted customer service and provided all the screenshots, but after many emails and a delayed delivery, the only “goodwill gesture” management offered was a $10 coupon requiring a minimum $20 purchase. Honestly, I found this compensation laughable and extremely disappointing considering the situation.
I was initially excited about the BOOX Go 7 and wanted to be able to recommend BOOX. Unfortunately, the way this situation was handled has seriously damaged my trust in the brand.
The product itself may be good, but the customer experience was not.
28 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Thank you for sharing your feedback, and we're sorry to hear this experience has been frustrating for you. We'd like to take a moment to clarify a few points.
Firstly, BOOX does not have an official Australian store. The store that supports shipping to Australia is the BOOX global store(https://shop.boox.com), and the currency of the prices in the BOOX global store is US dollars.
Since your order was placed on the BOOX global store, the total of your order is in USD. The currency is clearly indicated on the product page and your order confirmation. Therefore, we are afraid that there may be a misunderstanding here.
Anyway, we have shared your valuable feedback with our team to help us improve, and we will make sure to provide better products and service in the future
We highly appreciate your understanding and support! Please do not hesitate to contact us if you have any further questions.
Good small ebook reader
I had to replace my old Nook ebook reader, and for the replacement I wanted something that was equally small, but that could do a bit more: allow me to read ebooks both from B&N and Amazon, and borrow them from the library using Libby. The Boox Go 7 does that, and does that well. Downloading Libby and the Nook and Kindle apps was straightforward, and the black and white text is crisp and very legible.
26 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Hi there! Thank you very much for taking the time to provide us with a five-star review, and we are delighted to know you enjoyed the product.
Please let us know if you have any questions. We hope you have a wonderful day!
Customer service link: https://shop.boox.com/pages/contact-us
Customer service email: help@boox.com
Steep learning curve for the Boox Go
Steep learning curve for the Boox Go! So far I love the reading experience BUT I still haven't figured out how to add EPUB files, how to highlight on the Libby app, how to figure out optimal settings for apps on my Boox, how to clear a note, and so many more things.
Documentation is practically useless. I've been learning to use my Boox ereader from YouTube videos and reddit posts.
The NeoReader is gorgeous, but I can only read books in the public domain on it. I can't figure out how to add any other purchased ebook to the Boox. So I am stuck reading things in the Libby / Bookshop.org / CloudLibrary. I'm trying so hard to avoid using Amazon and the Kindle app, but the Libby app (where I read 90% of my books, from the public library) does not support highlighting and has only rudimentary note-taking--so I've had to use the Kindle app on my Boox. I'm bummed about that.
25 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Hi there! Thank you so much for sharing your feedback — we really appreciate it, and we're sorry the learning curve has been such a bumpy ride.
We hear you loud and clear on the User Manual, and we're actively working to make it more helpful. In the meantime, we'd love to help you tackle those pain points directly! A few quick pointers:
1. Adding EPUB / purchased ebooks: You can transfer files via USB, Wi-Fi transfer, or BOOXDrop — they'll show up right in NeoReader, no public-domain limit! To learn more about transferring files, you can visit the instructions via this link: https://help.boox.com/fa5fa/48481
2. Highlighting in Libby: Since Libby is a third-party library app, the highlight function is limited by the Libby app. We suggest contacting the Libby app support team for help highlighting the book.
3. Notes & settings: We've got quick guides for clearing notes and tuning app-specific settings that we'd be happy to send your way.
We would appreciate it if you could provide us with your email address, or please contact us with the following info:
Customer service contact link: https://shop.boox.com/pages/contact-us
Customer service email: help@boox.com
Our team will analyze the issue that you are encountering and provide you with a quick solution. Thank you so much for your understanding!
Boox Products are INSANELY WELL DONE
Boox Products are INSANELY WELL DONE. I am amazed that you can even buy them - the tablet is particularly well done with the Android integration. You can use this as a daily sync to google calendar / outlook calendar + Inkday overlay, to have what everyone has always wanted, a Filofax like experience that ties back to the calendar program. Also: better kindle experience than kindle. Further: daily newspapers such as USA Today and other pdf-based, true newspaper experiences are AN ABSOLUTE DELIGHT! I'd give 10 stars, if available.
18 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Hi there! Thank you very much for taking the time to provide us with a five-star review, and we are delighted to know you enjoyed the product.
Please let us know if you have any questions. We hope you have a wonderful day!
Customer service link: https://shop.boox.com/pages/contact-us
Customer service email: help@boox.com
The instructions on the website
The instructions on the website for purchasing the producto are clear.
And my box was on time in my address.
4 agosto 2026
Risposta di BOOX
Dear customer,
Thank you for sharing your feedback. Please let us know if you have any questions. We hope you have a wonderful day!
Customer service link: https://shop.boox.com/pages/contact-us
Customer service email: help@boox.com
Dead on arrival
Dead on arrival. Part of the touch screen did not work right out of the box.
Instead of going, “Oh, our bad. Here’s how we can make it right,” it was “send us 20 photos of this brand new device you just opened. If you don’t, we’re holding your shipping label ransom”. I shipped it back 8/10 and it now just arrived 8/21 and I do not have ~$700 back yet.
I will say the customer service did respond relatively quickly.
It’s just disappointing a $700 device doesn’t have better quality control.
8 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Thank you for sharing your feedback. We are truly sorry that the device arrived damaged.
To determine the cause of the damage and improve our logistics and factory quality-control processes, we need photos of the device. These photos are also required to process a return. We apologize for the inconvenience caused by this procedure.
Regarding your refund, the latest tracking information shows that the package has been returned to our repair center, but the center has not yet confirmed receipt. We have urged the repair center to confirm delivery as soon as possible, and we will arrange your refund immediately afterward.
We have also shared your valuable feedback with our team to help us improve, and we are committed to providing better products and service in the future.
If you have any further questions, please do not hesitate to contact us. Thank you for your understanding and cooperation.
27 August Update: The refund was processed on 26 August. Please check whether you have received it. If not, please contact customer service team again for further assistance. Thanks again for your understanding and patience.
Great way to keep instant thoughts and…
Great way to keep instant thoughts and capture notes without loosing them. It comes with enough storage. I love it so far.
19 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Thank you very much for taking the time to provide us with a five-star review, and we are delighted to know you enjoyed the product.
Please let us know if you have any questions. We hope you have a wonderful day!
Customer service link: https://shop.boox.com/pages/contact-us
Customer service email: help@boox.com
Device is just what I was looking for...
The device itself is great and I think will increase my productivity quite a bit. I do wish they would have had better instructions or maybe even a welcome video to walk the customer through some of the basics. Also, the shipping/delivery was not a good experience. I got tracking info just a couple days after ordering, but USPS didn't show they had picked it up until over a week later, then took a week for delivery attempt when it was in the metro area I am in for 3 days. Delivery attempt was on a Sat when nobody was home to sign for it, so I had to wait until Monday to finally get it... so, over 2 weeks from when I ordered. I don't blame BOOX for the shipping circus other than they actually choose USPS to start with. Hindsight I would have had delivered to my office which would have saved about a week.
17 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Thank you for sharing your feedback. We are truly sorry for the poor shipping experience you had.
We have also shared your valuable feedback with our team to help us improve, and we are committed to providing better products and service in the future.
If you have any further questions or concerns, please do not hesitate to contact us. We hope you have a wonderful day!
Customer service link: https://shop.boox.com/pages/contact-us
Customer service email: help@boox.com
I love my boox palma 2
I love my boox palma 2, it’s the best E reader ever
17 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Thank you very much for taking the time to provide us with a five-star review, and we are delighted to know you enjoyed the product.
Please let us know if you have any questions. We hope you have a wonderful day!
Customer service link: https://shop.boox.com/pages/contact-us
Customer service email: help@boox.com
Boox has my money but have not delivered anything for two months
I ordered a boox tablet two months ago and it never arrived, and was sent back to the sender because incomplete address. I verified the address I submitted with the order and it was the same one I have used for every other package that I have successfully delivered in the past couple of years. It was sent back to them and their customer service team refuses to send a replacement or a refund because they can't find it. They repeatedly tell me that my case is a "priority" but often go over a week without responding. 12 days ago they said they would have a response on my "high priority" case to find the missing shipment in less than a week, and obviously they have a different meaning for the words "high priority" because I have not heard back. I strongly recommend you buy something else. There are good non-kindle, non-nook options for those that don't want to be stuck in those eco-systems. If you buy something from boox you might find yourself $300 short and with nothing to show for it.
Edit: Boox has reached out to me and honestly their response makes this a worse experience. After 13 days of not hearing anything from them on the last communication, in which they promised me my case was "high priority" (which they even wrote in bold font), suddenly they spring into action when I give them a bad review. All of a sudden, over two months after useless back and forth where they couldn't do anything for me, once I go out of my way to leave a bad review and submit a claim with my bank, they can now magically offer a refund for my troubles. What a joke.
16 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Thank you for your review. We are truly sorry for the inconvenience.
Regarding your case, the customer service team did not refuse a replacement or refund. Because our warehouse has not received the returned package that failed delivery. If USPS loses the package, according to our internal processing process, we must ask them to compensate for it first, and then we can continue the follow-up process. We apologize for the inconvenience caused by this cumbersome and long process.
At present, the solution to your case has been decided: replacement or refund. Our customer service has sent you a new email. Please check it in time. After receiving your reply, our customer service will arrange the follow-up process for you immediately.
We have also shared your valuable feedback with our team to help us improve, and we are committed to providing better products and service in the future.
If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your patience and understanding.
Good Luck getting your refund
I realized when I received my Boox that it wasn't what I thought it would be and didn't want to keep it as I would never use it - I wanted a refund. Good Luck getting your refund. I am still waiting on mine. I assume it should come any day - yet, who knows? In order to even request a refund, I had to go through a lengthy process of taking pictures of the product and pictures of the product in the box before mailing and then a picture of the outside of the box before mailing. After I mailed it, I had to email these pictures - yes, the inside and outside of the box with shipping label. I had to email these to let them know I was returning the product. Make sure you know what you're getting into when you buy from them.
31 luglio 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Thank you for your review. We're sorry for the inconvenience caused by the cumbersome and lengthy refund process. However, the processes required to apply for a refund are necessary because the device may be damaged during express delivery on the way back. These pictures are mainly used to apply for compensation in case of shipping damage.
Thank you for your understanding and cooperation. We have urged the relevant departments to arrange a refund for you as soon as possible. If you have any other questions, please feel free to contact us.
Great customer support experience with…
Great customer support experience with BOOX. I reached out about verifying the authenticity and warranty status of a second-hand Tab Ultra C Pro I had purchased, and their team responded quickly and clearly. They checked the serial number, confirmed it was an authentic product, and let me know it was out of warranty with no repair history — all handled professionally and without any hassle. Really appreciated their flexibility and fast turnaround. Would definitely trust their support again.
13 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Thank you so much for taking the time to share your experience! We're glad our team was able to quickly verify your Tab Ultra C Pro and provide clear details about its warranty status. If you ever need assistance down the road, we're always here to help. Enjoy your device!
Customer service link: https://shop.boox.com/pages/contact-us
Customer service email: help@boox.com
Fragile screens, zero customer support, and useless warranties.
I purchased a Boox Go 7 B/W in August 2025 directly to test out before buying three more for my family. Less than a year later, the internal E Ink display randomly cracked while sitting in its official protective cover—with zero drops, physical impacts, or misuse.
When I submitted a support ticket within my 1-year window, BOOX support immediately dismissed it as "user-induced physical damage" based purely on photos, claiming external stress must have caused an internal glass failure. They offered no warranty coverage whatsoever and instead demanded $72 for a screen replacement plus $25 in shipping just to make a sub-$250 device usable again.
E-ink devices should be built to withstand everyday life—or at the very least, backed by a manufacturer that takes accountability for fragile structural design instead of default-blaming the customer. I was about to purchase three additional units for my wife and kids, but given the severe build quality concerns and non-existent warranty support, I will be taking my business elsewhere. Avoid if you expect a device to last longer than 12 months.
11 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Thank you for your review. We are truly sorry for the inconvenience caused.
According to BOOX warranty policy, as screen breakage is considered physical damage rather than a manufacturing defect, it is not covered under the standard warranty policy. For your situation, our customer service has provided you with the corresponding repair plan, hoping to help you restore the working of the device as soon as possible.
We have shared your valuable feedback with our team to help us improve, and we are committed to providing better product and service in the future.
If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your understanding.
The device itself is wonderful
The device itself is wonderful. Feeling much calmer and more immersed than when I use my smart phone or my computer. Sharp clear text and easy navigation. The color brings things to life a little though obviously not to the same degree as on a smart phone or a tablet. My only criticism is having to sign for the USPS delivery, which required someone to be home all day waiting. I have received other electronic devices without having to sign. Something to think about. Otherwise a great experience so far.
3 agosto 2026
Risposta di BOOX
Dear customer,
Thank you very much for taking the time to provide us with a five-star review, and we are delighted to know you enjoyed the product.
Please let us know if you have any questions. We hope you have a wonderful day!
Customer service link: https://shop.boox.com/pages/contact-us
Customer service email: help@boox.com
Yes, for the right person
First, I would buy this again. Now let’s get to the experience.
My package was a week delayed getting to the post. My first report of the delay I was told patience, thankfully the second time someone from customer service checked on it and 2 hours later it was being shipped. So 1.5 week delay in shipping.
A week later it arrived (yes, 2.5 weeks from ordering). It isn’t easy to set up and if you’re used to ecosystems where your face or print gets you into everything, you’re going to spend some time setting it up.
The color screen is dark and because the device is small this matters, I didn’t understand that impact since my e-ink screens are 7 and 13 inches. But, you can optimize the refresh, color and lights to make it pleasant to read in - again, it takes some set up time to make reading enjoyable.
Now, for the use and why I will absolutely continue to keep a Boox. I have the Palma 2 Pro and she is my travel companion! I am an avid reader and this lets me have: Libby, Kindle, Kobo, Hoopla and Audible in my pocket! It lasts for an entire day of travel (keeping in mind I am not using the browser) without needing a charger. It doesn’t annoy my seat companion with content or lights. This is strictly an e-book for me so I can’t speak to browser performance or app use outside of setting the device up for reading and that was sufficient. I can grab books off of Project Gutenberg’ website and have a quick link on my Home Screen that works well. It’s perfect if you’re going to put your 7 e-readers in your checked luggage and want access to all of your stories!
10 agosto 2026
Non scritta su invito
Risposta di BOOX
Dear customer,
Thank you for your review. We apologize for the delay in delivering your order. We understand how important timely delivery is to you, and we regret falling short of your expectations on this occasion.
We have shared your valuable feedback with our team to help us improve, and we are committed to ensuring your future experience with us exceed your expectations.
Thank you for trusting BOOX. If you have any questions or concerns, please do not hesitate to contact us.
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