Shaws Department Stores Recensioni 

Great customer service

Really disappointed with my recent experience. I ordered a navy console table - it arrived in grey (which shaws do not sell) I was told I would have a navy table sent out to me( 1 in stock) - a day later I was informed they were actually sold out of the navy tables. I am still waiting a refund after sending the wrong table back. I was promised a 20% discount for my troubles which was also a lie as customer service have not replied back to me since - do not buy anything online from Shaw's especially furniture. Really disappointing experience overall.

Terrible service! I ordered bed sheets off them, to support an Irish business, thinking I would get the items within a week. It’s been over a week and not arrived, as well as me not receiving all the items I paid for. I am so frustrated with them as a company, I also never initially received a tracking code. Terrible, do not use them

Ordered bottle of Shampoo & Conditioner on 21st October, over a week later got an email saying it was available to collect on 29th October! Obviously my fault for assuming that when ordering click and collect for a particular store, they have to get the items sent from some other warehouse instead of just picking them from the selected store. 8 days is far too long to wait for a click and collect service in Ireland, will not be ordering click and collect again from Shaws.

Customer Service
I received hands on assistance when:
Item not in stock in store.
Assistant helped me to order online.

Speed delivery and easy site to navigate. Thanks again Shaws.

Delivery promt.But was sent wrong size , rang shaws to hold right size, drove in especially. They wouldn't do direct swap. Only would return dress which refund would take 5 days and I would have to buy the dress again and the sale was over so it was back up to full price. Ridiculous offering online but you can't do a exchange/size swap in store and it was there fault as they sent the wrong dress.

Shaws has always been a good shop, always willing to help, with actual people behind the brand, and on-line assistence.

I met a lady called Sharon who works in Lingerie Department in Shaws of Drogheda. She did a bra fitting for me. She was very helpful and I got what I needed - She was a pleasant and professional assistant and I would advise my sisters and daughters of this efficient service.

Asked a assistant for help with an item and she grunted at me, I find staff overall in the men's department have very poor customer service.

What made the five stars was Sheila who had a wonderful approach and solution to my problem and the staff member in the cosmetics department who put me in touch with her. I give a one star to both the process to contact Shaws by phone and the internal feedback form. The telephone number on the website is not operational. Very frustrating.
The internal feedback form states after one has assigned stars that the stars are for staff cooperation. This is useless because if one is frustrated with the process of contacting staff one cannot express it. I gave a one star on the internal feedback form before reading the star was for staff. I spent over two hours on the web and telephone before I could reach Sheila who promptly solved my problem and I have the missing item this morning. One can have wonderful staff but antiquated or non existent contact processes. Please streamline your processes to protect your staff from built up frustration in trying to connect with you. CAB.

Delighted with my orders. Well wrapped etc. Quality of products.. excellent 😁

Recently bought the duck feather 13.5 tog duvet.. it’s awful.. I saved up for these,I bought single,double and superking and they only on the bed 4days and the feathers are poking out, the duvet is very noisy.. waste of my money😔 no wonder they were on sale they ain’t worth it

Quality is good.
Just don't understand....
Free delivery online if you spend €80 and over, but get charged 15 cent for a paper carrier bag when you spend €235. In store 🤔

Excellent service

I bought a duvet set and mattress topper both great quality and very fast delivery, I will definitely buy from shaws again

Having visited Lingerie department today,I was very happy with way the members of staff treated me. Nothing was too much trouble. Friendly and experienced ,both ladies made my visit seamless,and I bought exactly what I needed.

Love shopping on this site. Quick delivery too

Visited Shaws in Waterford on 29/08/25. Lovely store & lovely staff. Had a tasty scone & coffee. When I needed to use the loo, I was given a code to a door on the ground floor. As soon as I opened it, the most disgusting smell nearly overwhelmed me. All the surfaces were filthy & the roll of toilet paper was stained with brown bits. I turned on my heel & left immediately. What a pity to get this small but important detail so so wrong.