Brilliant company Jader is really good person very helpful and will explain stuff and is very professional but friendly too will see him again next year.
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Serial problems over a few days included two defective toilet flushes, a blocked kitchen sink and a rumbling, vibrating gas fired boiler. Ethan organised the repairs and plumbing engineer, Jader, carr... Leggi di più
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Serviceteam are my go to company for all things related to gas/electrical and plumbing. Jader is a legend in the field of gas installations, testing and repairs. Ethan pulls the strings behind the s... Leggi di più
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I had a new boiler installed because the previous one was full of rust and malfunctioning. The quote they provided was fair and they did not complicate the matter more just to justify an additional pr... Leggi di più
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Welcome to Serviceteam where you can find out all about OUR TEAM and see our excellent customer reviews! Benefit from using our Team of friendly Property Maintenance Engineers with specialties in HEATING, GAS, CENTRAL HEATING, BOILERS, HANDYMAN, BUILDING, ELECTRICAL, PLUMBING, PAINTING & DECORATING AND CARPENTRY. Available 24/7, 365 days a year to tend to your general and emergency needs. Serviceteam are based in Isleworth, Middlesex and cover the London, TW, KT, UB & HA post codes. Our Loyal customer base love that we have Fast Response Times Qualified, Vetted & Friendly Engineers Clear and easy pricing 24hrs Emergency Services 5% off booking online Our Expert Engineers take pride in providing our valued customers with high quality workmanship, clear and effective communication, fantastic customer service and a ready smile. We know that these type of works are normally surrounded with stress for our customers, so we’re here to provide a service that will ease your stress. Emergency Homecare Property Maintenance We offer an around the clock service for emergency homecare property maintenance for all situations available 24/7, 365 days of the year. Simply call 020 8640 7907 or request a call back via our website and we’ll have one of our local emergency engineers out to you ASAP and all our work is guaranteed. Find out more about the services that we offer by calling our friendly office staff on 020 8640 7907 or check out our website for more information: www.serviceteam.co.uk
Informazioni di contatto
London, Regno Unito
- 020 8059 8123
- trustpilot@serviceteam.co.uk
- serviceteam.co.uk
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Quick and precise very well done
Quick and precise very well done. They have made an old woman’s life easier 👍🫡
18 febbraio 2026
Non scritta su invito
Risposta di Serviceteam
Hi Andrew - Thank you so much for your kind words and for taking the time to leave us a review.
We are really pleased to hear that the dishwasher installation went smoothly and that our team was able to make life a little easier for you.
It was a pleasure assisting you, and we truly appreciate your trust in our service. If you ever need help with appliance installations, plumbing, heating, or any other property maintenance in the future, please do not hesitate to get in touch. We will always be happy to help.
Thank you again for choosing us.
Stay safe - serviceteam
Brilliant experience as always
Brilliant experience as always. I'm a regular offender as they are extremely reliable with excellent, informed engineers.
18 febbraio 2026
Non scritta su invito
Risposta di Serviceteam
HI Kamal - Thank you for taking the time to leave us another 5-star review. We truly appreciate your continued trust in our team.
It is always a pleasure to carry out your Worcester Greenstar boiler service, and we are glad to hear the experience was brilliant once again.
If you ever need assistance in the future, whether it is another boiler service, a repair, or general heating advice, we will be more than happy to help.
Thank you again for choosing us.
Stay safe - serviceteam
Excellent service
Excellent service. Our boiler was not working and they were able to come at short notice, identify the problem, source the part and fix the boiler all within 1 day.
17 febbraio 2026
Non scritta su invito
Risposta di Serviceteam
Hi Tor - Thank you very much for your 5-star review and for taking the time to share your experience.
We understand how stressful it can be when your boiler stops working, especially at short notice. We’re pleased we could attend quickly, diagnose the issue accurately, source the required part, and complete the repair within the same day. Restoring your heating and hot water promptly is always our priority.
Your feedback means a great deal to our team.
If you ever need assistance in the future, whether it’s boiler servicing, repairs, or any other heating or plumbing support, we would be more than happy to help. Thank you again for choosing us.
Stay safe - serviceteam
Installation of a Franke Filterflow Kitchen Tap.
Jader and his colleague did a good job , There was a minor leak to a hot water pipe whch had been knocked accidentally during the fitting, which Jader came back the sam day to fix.
We are pleased with the result, and grateful tohim..
16 febbraio 2026
Non scritta su invito
Risposta di Serviceteam
Hi James - Thank you very much for your kind review and for the 5-star rating. We truly appreciate you taking the time to share your experience with the installation of your Franke FilterFlow kitchen tap.
It is great to hear that you were pleased with the overall result. While the minor leak to the hot water pipe was an unfortunate accident during the fitting, we are glad Jader was able to return the same day and resolve it promptly. We believe in taking full responsibility for our work and ensuring everything is left safe, secure, and working exactly as it should.
Your satisfaction means a great deal to us. If you need any assistance in the future, whether it is kitchen tap installation, plumbing repairs, or any other home service, we will be more than happy to help.
Thank you again for choosing us.
Stay safe - serviceteam
Prompt and professional installation of…
Prompt and professional installation of a new hob. Would use again for a similar job.
16 febbraio 2026
Non scritta su invito
Risposta di Serviceteam
Hi Matt - Thank you for taking the time to leave us a 5-star review. We truly appreciate your kind words about the prompt and professional installation of your new hob.
It was a pleasure carrying out the work, and we are pleased to hear you were happy with the service.
If you ever need help with another hob installation, kitchen appliance fitting, or any other home service in the future, we would be more than happy to assist. We look forward to working with you again.
Stay safe - serviceteam
Gas cooker installation
I had a gas engineer come out to install my gas cooker. I had a great experience with serviceteam
The engineer was kind, polite and paid close attention to the job he was doing. He definitely takes pride in his work. He was also very informative and gave advice on the dos and donts when using the cooker, and how this specific cooker works. In summary, He did an amazing job and I'm very pleased with the service I received.
9 febbraio 2026
Non scritta su invito
Risposta di Serviceteam
HI Rebecca - Thank you for your 5-star rating and for sharing your experience with our gas cooker installation service.
We are delighted to hear that our Gas Safe-registered engineer provided a professional, polite, and informative service. Taking the time to carry out the installation correctly, explain safe usage, and offer practical advice is an important part of every gas cooker installation we complete. It is great to know this helped you feel confident using your new cooker.
Thank you for choosing Serviceteam for your gas appliance installation. If you ever need assistance with gas work, plumbing, electrical services, or general property maintenance, please do not hesitate to call us. We are always happy to help with your home maintenance needs.
Stay safe - serviceteam
The quote was contradictory and did not…
The quote was contradictory and did not comply with what was offered on rated people. The invoice stated making good was part of the job but it wasn't and then tried to backtrack 30mins before due, when it was too late. Didn't offer any apology or acknowledgement of the error. Would not recommend at all. Very disappointed on how it was dealt with.
3 febbraio 2026
Risposta di Serviceteam
Hi Brian - We take allegations of not honouring our proposals extremely seriously, so for clarity we have reviewed the call transcript from the day of works.
Our written quotation explicitly stated in BOLD:
“Kindly note that making good has not been included in this quotation. A separate quote for making good will be provided following completion of the visit.”
Prior to attendance, we identified a wording inconsistency (that could be ambiguous) elsewhere in the documentation and contacted you to clarify scope before any works commenced.
During that call you confirmed VERBATIM:
“Yeah, yeah, it needs to be removed come what may.”
And
“I won't be expecting him to do anything other than remove it and just make sure it's tidy.”
We also made clear:
“If you didn't want, we could have cancelled the appointment and refunded the money.”
The works then proceeded strictly on that agreed basis — removal and safe disconnection only, carried out by a gas engineer.
The request for a reduced price for making good was raised after the works had been completed.
We do not renegotiate agreed scopes retrospectively. The works carried out were exactly those agreed prior to attendance.
We regret that the original wording inconsistency caused confusion, which is precisely why we clarified it before attending.
Serviceteam has always honoured its written proposals and agreed scope of works, and we continue to do so.
Serviceteam
David and ServiceTeam are excellent
David from the Service Team carried out an excellent job! We needed to change a toilet flush for the old design cistern. Very professional, friendly and fast experience on Sunday. 💕💕💕
The booking process by Ryan was also great, in ten minutes we had a slot for Sunday!
Thank you the Service Team for professional duties.
Totally recommended for plumbing issues!
8 febbraio 2026
Non scritta su invito
Risposta di Serviceteam
Hi Svetlana - Thank you so much for the 5-star rating and for taking the time to share such a lovely review.
We are really pleased to hear that David was able to help with the toilet flush replacement and that you found him professional, friendly, and efficient, especially on a Sunday. It is also great to know that Ryan made the booking process quick and easy for you.
Your recommendation means a lot to the whole ServiceTeam, and we truly appreciate your kind words and support. If you ever need help with plumbing or any other property maintenance in the future, please do not hesitate to give us a call. We will always be happy to help.
Stay safe - serviceteam
I asked for a safety certificate
I asked for a safety certificate for my house which is being sold. I still haven't received one.
5 febbraio 2026
Risposta di Serviceteam
Hi David - We’re sorry you felt disappointed, but we’d like to clarify the timeline for accuracy.
The EICR inspection was completed late afternoon on Wednesday, 4th February. An EICR is not issued on the day, as it involves hundreds of recorded observations, test results, and formal compliance checks. The final report in this case is 10 pages long and requires review before release.
The certificate was completed over the following two working days (Thursday and Friday) and was released on Sunday morning to expedite matters.
The review was posted on Saturday, before the normal turnaround period had elapsed and before the certificate had been issued.
We always aim to balance speed with accuracy and compliance, particularly for reports relied upon during property sales.
Serviceteam
Excellent service
Appointment efficiently managed and arrival well signposted. Staff knowledgable and helpful. Repair carried out quickly and efficiently
4 febbraio 2026
Non scritta su invito
Risposta di Serviceteam
Hi Burrows - Thank you for taking the time to leave a review. We’re pleased to hear that the appointment process was clear, the engineer arrived as scheduled, and the repair was completed efficiently. We appreciate your feedback and are glad the service met your expectations.
Stay safe - serviceteam
My time was completely wasted today
My time was completely wasted today. No one showed up, no prior notice was given, and there was not even a basic apology afterward. Extremely unprofessional and disrespectful of customers’ time. I would not recommend this company.
3 febbraio 2026
Non scritta su invito
Risposta di Serviceteam
Hi Mehdi - We’re sorry for the inconvenience caused on the day and understand how frustrating it is when time has been set aside.
The engineer assigned to attend became unwell at short notice and was unable to proceed with the visit. An update and apology were provided once this was confirmed.
This job has involved coordinating access between multiple parties, which has contributed to disruption and delays. Unfortunately, in situations like this, progress can become difficult despite the best efforts on all sides.
We regret the inconvenience caused and appreciate you taking the time to leave feedback.
Serviceteam
I would definitely recommend this firm…
I would definitely recommend this firm and its plumbers it’s so nice to just get a small job done ( install new sink and vanity unit in bathroom) so quickly and efficiently with no fuss .
Both men were very polite and just got on with the job
Thank you
3 febbraio 2026
Non scritta su invito
Risposta di Serviceteam
Hi Alison - Thank you very much for your kind five-star review. We are really pleased to hear that you were happy with the sink and vanity unit installation, and that the job was completed quickly and without any fuss. It is also great to know our plumbers were polite and professional throughout the visit.
We appreciate you taking the time to recommend us, and we would be more than happy to help you again with any plumbing or bathroom work in the future.
Stay safe - serviceteam
Poor and unprofessional service 
It was a big mistake and I regret it.
I used this company for the first time and it certainly would be the last. I found the service very unprofessional and work was carried out by people who are not properly qualified or with adequate skills, training or experience.
They installed an electric shower that did not work and they left me with a leak which could have flooded the whole apartment - totally unacceptable! 
30 gennaio 2026
Non scritta su invito
Risposta di Serviceteam
We’re sorry you feel disappointed, but we do need to correct several inaccuracies in this review for the benefit of future customers.
You requested a like-for-like replacement of an electric shower supplied by yourself, to be connected to your existing plumbing and electrical services. Our quote and attendance were clearly on the basis of a simple swap, with no design, specification, or supply responsibility taken on by us. This was explained and agreed in advance.
The work was carried out by a fully qualified and highly experienced engineer with over 25 years’ industry experience, more than 10 years full-time with Serviceteam, completing high volumes of similar work every week. We strongly reject the suggestion that the work was carried out by unqualified or inexperienced personnel.
Upon installation, the shower did not operate correctly. Further checks on site confirmed:
• The electrical supply was adequate and compliant.
• The incoming water flow rate was restricted and not suitable for the shower model you had purchased, or alternatively the unit itself may have been faulty.
At your request, our engineer remained on site well beyond the agreed minimum visit, carrying out additional diagnostics that were outside the original scope. We also replaced a restrictive isolation valve as a goodwill attempt to improve flow, which unfortunately did not resolve the issue.
When you later reported a minor drip on a joint that had tested leak-free when we left, we returned free of charge within 24 hours and resolved it immediately.
As you supplied the shower, we cannot return it to the retailer or claim under warranty on your behalf. The appropriate next step is to contact the manufacturer to assess whether the unit is faulty or incorrectly specified for your water supply. Any redesign, re-specification, or further remedial work would require a separate visit and quotation.
The installation itself was completed correctly, tested, and supported with follow-up attendance at no charge. We always aim to be clear about scope, responsibility, and limitations when customer-supplied equipment is involved.
Serviceteam
Risposta di Serviceteam
Hi Kerr - Thank you for taking the time to leave us a 5-star review.
We are really pleased to hear that our engineer arrived on time and carried out your new boiler installation in a polite, cheerful, and tidy manner. Providing smooth, fuss-free, and mess-free service is exactly what we aim for on every job.
Thank you for choosing us, and we would be more than happy to help you again with any heating or plumbing needs in the future.
Stay safe - serviceteam
Super efficient and got job done quickly
1 febbraio 2026
Non scritta su invito
Risposta di Serviceteam
Thank you for your kind 5-star review. We really appreciate you taking the time to share your experience with us.
We are glad to hear that the job was completed efficiently and without delay. Our team always aims to provide a prompt and reliable service, so your feedback means a lot.
If you ever need our help again in the future, we will be more than happy to assist. Thanks again for choosing us.
Stay safe - serviceteam
Professional service
Professional, honest and efficient. They turned up on time, explained the problem to me and resolved it in the best way possible.
30 gennaio 2026
Non scritta su invito
Risposta di Serviceteam
Hi Arif - Thank you for taking the time to leave us such a positive review.
We are really pleased to hear that you found our service professional, honest, and efficient. Turning up on time, clearly explaining the issue, and fixing the problem properly are standards we always aim to meet on every job.
If you ever need help again with plumbing, heating, or any other home repair, please do not hesitate to contact us. We will be happy to help.
Stay safe - serviceteam
Sketchy Service.
Engaged these guys to replace a toilet and clear and retile the bathroom floor. From first contact all went well. Communication was clear both in what they would do, how much was the likely cost, how long it would take, what was required from me (videos, tiles, parking etc) and a time and date was set. All great until…
Until their man never showed up! The 3 hour window passed and a complete no-show without any excuse. I contacted Serviceteam and an hour later they messaged me on WhatsApp to say their engineer had had an urgent medical condition and had to go to hospital. This may have been the case and I’ve certainly no proof that it wasn’t. Unfortunately for Serviceteam a recent consumer rights radio show has highlighted the increasing misuse of this excuse by contractors as it’s likely to deflect anger rather than give the real reason for no-shows - overbooking. I once found myself in North Middlesex Hospital with a broken shoulder and clavicle after being smashed off my bike by a young inattentive driver yet I still managed to let the waiting customer and the two the next day know I wouldn’t be coming (with one hand!) so…
In fairness to Serviceteam they apologised (maybe you could teach local councils that small courtesy which means a lot) and did try to resurrect the job with a discount but I’m a busy man and it didn’t happen. Also, although I would never expect Serviceteam to reimburse me I had borne voluntary costs to ensure optimal working conditions for their engineer (1 booked day for me at a local hotel £89, lost 3 hours work £80, parking permit £15, dog minder £45) and I didn’t want to do that again in case of another no-show.
Serviceteam promptly repaid my deposit and I’ve learned a valuable lesson about preemptive costs which, when I’ve found time to engage another contractor, I will try to keep to minimum. It was an amicable parting of the ways but ultimately they failed to deliver as promised so I think 3 stars is fair.
23 gennaio 2026
Non scritta su invito
Risposta di Serviceteam
Hi John - Thanks for taking the time to leave a detailed and balanced review.
You’re right to be frustrated by the missed attendance. The engineer assigned became unwell in the morning and required urgent medical attention. That information was only confirmed to us late in the morning, which is why the update to you came later than it should have. We accept that the delay in communication added to the inconvenience, and that’s on us.
We did apologise, refunded your deposit the same day, and offered to cover your parking cost plus an additional goodwill discount to try to salvage the job — but we also understand your decision not to rebook given the disruption you’d already experienced.
You’re also right that no-shows are a real issue in the industry, and while genuine emergencies do happen, our responsibility is to manage communication better when they do. We’ve taken this on board internally.
We appreciate you recognising that everything up to that point was handled clearly and professionally, and we’re sorry we didn’t ultimately deliver as promised on the day.
Thanks again for the fair and considered feedback — it’s genuinely useful.
Serviceteam
Tap replaced and radiators fixed
Tap replaced and radiators fixed. Prompt and polite.
Very good service.
30 gennaio 2026
Non scritta su invito
Risposta di Serviceteam
Hi Francis - Thank you for taking the time to leave us a review. We really appreciate it.
We are glad to hear you were happy with the tap replacement and radiator repairs, and that our engineer was prompt and polite. Providing reliable plumbing and heating services with a professional approach is always our aim.
If you need any help in the future with taps, radiators, plumbing, or heating issues, please do not hesitate to contact us. We will be happy to help again.
Stay safe - serviceteam
Shannon and Jader were excellent
Shannon and Jader were excellent. Good customer service and good specialist knowledge (respectively).
27 gennaio 2026
Non scritta su invito
Risposta di Serviceteam
Hi Sarah - Thank you very much for your kind review. We are really pleased to hear that Shannon and Jader provided excellent service and strong specialist knowledge during your visit. We always aim to deliver reliable, professional support to our customers, so it is great to know your experience reflected that.
If you need any plumbing or property maintenance help in the future, please do not hesitate to contact us. We will be happy to assist you again.
Stay safe - serviceteam
Risposta di Serviceteam
Hi Obi - Thank you for taking the time to leave this review, David. We are glad to hear that our engineer provided clear advice during your Vaillant boiler service. Clear explanations and reliable servicing are important to us, especially when it comes to keeping heating systems running safely and efficiently.
If you ever need help with boiler servicing, repairs, or any other heating issues in the future, please feel free to contact us. We will be happy to help.
Stay safe - serviceteam
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