Serac Technologies Recensioni 

190
•
TrustScore 3.5 su 5

3,7

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Gave the company 1 star as I can't put zero! Don't do it, they tie you in for a year without giving you any reminders, even if you are complaining that you are getting no leads right before the... Leggi di più

Valutata 5 stelle su 5

We've been with serac tech for many months now and from my experience there a great team. From the signing up process to weekly updates theyve been a great help and nothings too much trouble. Woul... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Takes the hard work out of it for yourself with the dedicated team members sending out your weekly letters to clients helps take a load of you massively. Would highly recommend to other trades

L'azienda ha risposto

Valutata 5 stelle su 5

Ciaras been my account manager for the last two and a half years. Im on site with the lads most of the time and my laptops ancient so she handles everything for me. Although I was a bit unsure at firs... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

Scritti dall'azienda

Built for the construction and property industry, Serac Technologies provides a growing range of tools including automated outreach and historical planning applications across the entire UK. Unlock the past of any property with our planning history data. Simplify your research process and uncover valuable insights with ease.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

190 recensioni

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3,7

Tutte le recensioni

(190)

98 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Misleading Practices and Continuous Pressure

Title: Misleading Practices and Continuous Pressure

I signed up for this system with the expectation of clear communication and transparency. However, my experience has been anything but that. The process felt rushed and unclear, and I was led to believe that only a small number of companies had access to this system, which now seems misleading.

I received ten letters regarding my planning application, suggesting that I would be the primary business to benefit from this service. Instead, it felt more like a sales tactic than genuine support. The lack of adequate backup service has rendered this experience a complete waste of time and money—essentially just another tech scam.

I strongly advise against subscribing to this service. It has been several weeks since I unsubscribed, yet they continue to hound me with constant communications.

Let’s be clear: when a company fails to deliver on its advertised products and support, it causes significant stress for users.

28 gennaio 2026
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Risposta di Serac Technologies

Thanks for your feedback. We have looked into your account and can see you've sent 243 letters in a year which is significantly lower than your total available. If you are not using the system the results will be severely impacted.

Serac Tech is a self-service tool where you are given all the tools required to send out automated letters. All of our terms were made clear before activating your account and unfortunately you gave notice to not renew your licence past the required date.

If you have any further questions please let the Customer Success team know on support@seractech.co.uk

Valutata 1 stelle su 5

I signed up for this system but…

I signed up for this system but everything was rushed and not transparent, They never explained how many subscribers were in each area and just took money from my account with no backup service at all, A complete waste of time and money, just another tech fraud system, I would strongly advise against this subscription, Its been one year since I unsubscribed and they are hounding me and causing me severe stress, threatening me to court, Lets me clear here when a company cannot supply a product that is advertised then they must compensate for any money paid to them.

30 gennaio 2025
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Risposta di Serac Technologies

Thanks for your feedback.

Unfortunately, we strongly disagree with your description of our service and can see that accurate data was provided to you each week, in line with the 12-month B2B agreement. We provided a thorough onboarding process and agreed targeting criteria based on your requested preferences, against our advised approach.

When your requested approach did not work, we gave you clear advice, adjusted your profile and added additional coverage to you at no extra cost, to help you to utilise the remainder of your licence. Unfortunately, you did not use the data on your profile following this, despite the contract remaining active until the end of the 12 month period.

We remain open to resolving matters constructively and would encourage you to contact us directly.

Valutata 1 stelle su 5

Terrible company

Terrible company , signed me up to a service that they did not deliver , promised personal weekly support and was a waste of time , after 3 months I had enough and canceled the service as they lied and miss sold it!
They keep taking money from my account without permission! Woman on the phone very obnoxious and horrible, I’m now going legal to recover money taken without permission and fraudulently! Stay away at all cost

9 gennaio 2026
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Risposta di Serac Technologies

We’re sorry to hear you feel disappointed, and we’d like to clarify a few important points for transparency. During the 6 months you’ve been with us so far, we were only able to send a small number of letters due to the postage limit you set on your account.

Our team was sending the letters on your behalf, which naturally reduced the need for frequent check-ins. At no point did you request additional assistance or support during this time.

Your licence was agreed for 12 months, and our team made repeated genuine efforts to assist during your call. Unfortunately, the conversation was cut short when you demanded cancellation and declined further explanation or support.

Any billing was in line with the agreed terms of your active licence.

We always aim to act professionally and transparently and would encourage you to contact us to discuss how to utilise the remaining time on your licence.

Valutata 1 stelle su 5

Didn't get a single job in from them

Didn't get a single job in from them. Every time I rang up to get help they didnt help at all, Just kept passing me round. After the first month when I didnt get a single job in I just cut my losses. 18 months later I get bailiffs at the door saying I owe them money! Do not go with these people. Absolute scum

8 gennaio 2026
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Risposta di Serac Technologies

Despite our best efforts we have no record of you having an account with us. Please contact support@seractech.co.uk

Valutata 5 stelle su 5

Selina was very helpful and her…

Selina was very helpful and her experience made it easy for me to understand the programming on how to use the app.

very quick and easy.

15 dicembre 2025
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Risposta di Serac Technologies

Great to hear Liam, we will pass this onto Selina. : )

Valutata 1 stelle su 5

Terrible company signed up through the…

Terrible company signed up through the business cancelled within the threshold put a Ccj on my personal account even though I signed up through my company. Currently in process of appeal

14 maggio 2025
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Risposta di Serac Technologies

We can see from our records you activated an account with us in May 2024 where all terms were communicated to you before you set up your account.

Despite our best efforts you then ignored all our calls and emails so unfortunately our Customer Success Team could not onboard you, which means you didn't get the chance to actually use our platform.

If you are now ready to use the platform, please reach out to our team on 0203 808 6992

Valutata 1 stelle su 5

Be aware that cancelling this service…

Be aware that cancelling this service appears to be very difficult once the contract is signed.

In my case, concerns about suitability were met with repeated references to legal terms and legislation, which can create pressure rather than constructive discussion.

I recommend other businesses proceed with caution and fully understand the contractual commitments before agreeing.

12 dicembre 2025
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Risposta di Serac Technologies

Thank you for your feedback. We note that you signed up for a 12-month fixed term licence but have only actively used the platform for five weeks, during which you have sent just over one week’s worth of letters.

It's therefore too early to determine whether the platform has not worked for you. Regarding your statements about the service not being provided with reasonable care, we respectfully note that we have met our obligations under the agreement by providing accurate data and the tools to automate your marketing throughout your subscription period. Such limited usage on your part is unlikely to generate the results you're expecting at this stage.

Since you raised your concerns, we have made multiple attempts to support you. However, these efforts have been limited by your decision not to follow our advice on optimising your campaign.

Despite this, we remain committed to supporting you, so please contact our Customer Success team to discuss further.

Valutata 5 stelle su 5

Fantastic onboarding experience so far

Selina has been fantastic and has made the onboarding experience very easy when I am so busy; very friendly, knowledgeable and is a great representative of Serac Tech. The system is very simple yet delivers a lot from what we can see, although we have just started the process with Serac Tech. Thank you very much Selina.

11 dicembre 2025
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Risposta di Serac Technologies

Thanks for this, we will pass this onto Selina

Valutata 5 stelle su 5

Very good experience

Grace was very clear with her instructions and explained everything very clearly. A very good experience with my introduction demo .

10 dicembre 2025
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Risposta di Serac Technologies

We'll pass on this feedback, thanks very much

Valutata 1 stelle su 5

⭐ 0-Star Review

⭐ 0-Star Review: I had to give 1 star only because there’s no option for 0 or negative stars🙏.Stay Away — Misleading Service and No Results

Stay well away — this company is a complete disappointment.

When I joined, they gave me high expectations and even showed video profiles of multiple builders to convince me to sign up. After signing the contract, I waited over two months and sent around 183 letters to potential customers — with zero results.

When I raised my concerns, they showed no interest at all in helping or fixing the issue. What they were quick and strict about was making sure I paid every month, despite their service failing completely.

This company seems far more focused on collecting money than providing any real value. Once you sign a contract, you are stuck — and they insist you must keep paying even if you receive nothing in return.

I’ve had a very bad experience and am still trying to cancel my contract. Their attitude is simply: “You signed, so you must pay,” regardless of whether the service works.

Avoid at all costs. Not trustworthy, not helpful, and definitely not worth your money.

10 dicembre 2025
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Risposta di Serac Technologies

Thanks for sharing your feedback. We’d like to provide some additional context for clarity.

After your account was set up, there was a delay before the profile was actively used, meaning the platform has only been in regular use for a relatively short period so far. During this time, some filters were adjusted outside of our recommendations, which resulted in contacting homeowners later in their project timeline than we would usually advise.

Throughout this period, our team has remained in regular contact, offering guidance and support, and we’ve consistently highlighted that results typically improve as the platform is used for longer and in line with best-practice settings. We remain committed to supporting you and helping you get the most value from the service.

We have recently been unable to contact you to discuss further and provide a solution.

Valutata 5 stelle su 5

New user - impressed!

I’ve just started using SeracTech and I’m really impressed. It’s incredibly user-friendly and has saved me countless hours that I used to spend manually checking planning portals. The planning-data provided is accurate and detailed, and it’s helped me find relevant projects and secure new business opportunities. The team is responsive and whenever I’ve had a question, support has been friendly and helpful. Overall — highly recommend SeracTech to any contractor or developer looking for an efficient lead-generation solution.

5 dicembre 2025
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Risposta di Serac Technologies

Thanks for the feedback James

Valutata 5 stelle su 5

As we are a small construction company

As we are a small construction company, it's all about speediness and getting things done! Zak totally understood this and within one week of 1st contact, we already had our 1st letter drafted and completed the tutorial with Grace.
Grace was very kind and patient and really made the process easy to understand.
I know that, if I have any questions or struggle with any part of the process, all I need to do is to contact Grace and she will get back to me the same day with all of the information and solutions that I may need.
Looking forward to working with this wonderful and unique company.

5 dicembre 2025
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Risposta di Serac Technologies

Glad to hear its going well, we'll pass on this feedback

Valutata 5 stelle su 5

Maria from Seractech is forever helpful…

Maria from Seractech is forever helpful with any questions I may have when it comes to me trying to get the best out of this experience and always wants the best for myself and my company. Looking forward to working with Maria and Seractech in the future. Thanks

21 novembre 2025
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Risposta di Serac Technologies

Thanks very much for the feedback

Valutata 5 stelle su 5

Selina from the team have taken care of…

Selina from the team have taken care of us and looked after us really well.

It takes some time to come through but once it drops it’s brilliant

17 novembre 2025
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Risposta di Serac Technologies

Thanks very much, we'll pass this onto Selina

Valutata 5 stelle su 5

Well done Selina and Serac Tech

We have been working with Serac Tech and Selina since the commencement of our collaboration in September, and I am pleased to express that the level of support, cooperation, and responsiveness demonstrated by Selina has been exemplary.

It is rare that I find the time or inclination to provide favourable reviews, as my professional experience seldom warrants such recognition. However, in this instance, Selina and the Serac Tech team truly deserve commendation.

Their professionalism, efficiency, and commitment to delivering outstanding service have been consistently evident throughout our engagement.

Well done, Selina and the entire Serac Tech team — your efforts are sincerely appreciated.

11 novembre 2025
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Risposta di Serac Technologies

Thanks Frank, we will pass this on to Selina! Let us know if there's anything we can do to support

Valutata 1 stelle su 5

Beware it’s a scam they take your money…

Beware it’s a scam they take your money and great sales pitch but never even called me after took my money and I chased them chased them and no one gets back to you

It’s all glossy sales pitch with no delivery of service so beware I have lost thousands and want to warn others

31 ottobre 2025
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Risposta di Serac Technologies

Thanks for your feedback, we have looked into your account and can see that you only sent 397 letters (2% of your total approx. letters available over the 12 month period).

Whilst our Customer Success team are here to support the tool is designed to as a self-service platform which was demonstrated to you during your onboarding.

Please reach out to the team on support@seractech.co.uk or 0203 808 6992 should you wish to discuss further.

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