Serac Technologies Recensioni 

192
•
TrustScore 3.5 su 5

3,7

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Gave the company 1 star as I can't put zero! Don't do it, they tie you in for a year without giving you any reminders, even if you are complaining that you are getting no leads right before the... Leggi di più

Valutata 5 stelle su 5

We've been with serac tech for many months now and from my experience there a great team. From the signing up process to weekly updates theyve been a great help and nothings too much trouble. Woul... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Takes the hard work out of it for yourself with the dedicated team members sending out your weekly letters to clients helps take a load of you massively. Would highly recommend to other trades

L'azienda ha risposto

Valutata 5 stelle su 5

Ciaras been my account manager for the last two and a half years. Im on site with the lads most of the time and my laptops ancient so she handles everything for me. Although I was a bit unsure at firs... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

Scritti dall'azienda

Built for the construction and property industry, Serac Technologies provides a growing range of tools including automated outreach and historical planning applications across the entire UK. Unlock the past of any property with our planning history data. Simplify your research process and uncover valuable insights with ease.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

192 recensioni

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3,7

Tutte le recensioni

(192)

98 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Very disappointing experience

Very disappointing experience. Unfortunately, this product simply did not work for us.

We spent a significant amount of money on the membership, stamps and additional/required stamps, but after all that expense, we did not receive a single phone call or genuine enquiry.

To be fair, the company did make some effort to assist us, but ultimately the service did not produce any results. This was very different from what we were led to expect when the product was originally sold to us.

After investing both time and a considerable amount of money with nothing to show for it, I cannot recommend this service based on our experience. It has been a complete waste of money for our business.

16 giugno 2026
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Risposta di Serac Technologies

Hi Parminder,

Thank you for taking the time to leave feedback, and we are sorry the campaign did not deliver the outcome you were hoping for.

We do want to be clear about what our service provides. We supply verified planning application data on a weekly basis and the automation tools to get your letters printed and posted to those homeowners. What we cannot control is whether a homeowner opens the letter, whether they decide to make contact, or who they ultimately choose to instruct. That is the nature of direct marketing, and it is something we are upfront about at the point of sale.

Results are also influenced by the selected coverage areas, how consistently campaigns are sent, and the letter's content. As you have acknowledged, our team supported you throughout your licence term, but we encourage you to contact us directly to discuss this further.

Valutata 1 stelle su 5

Absolute scammers!

Absolute scammers. They tie you in 7 month period, through that 7 month period you won’t make any money out of it but you will pay extortionate fees, All payments have been paid last year with the last one last year December and still trying to send me emails with invoices overdue. Do not use this scamming company, especially Maria, rude little girl that has no respect to anyone. Stay away or you will have your money stolen!

30 dicembre 2025
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Risposta di Serac Technologies

Thank you for your review, though we do not accept the account given.

The invoice reminder you received related to a balance that had already been settled. It was an administrative issue, it was raised with our team, and it was corrected quickly and without difficulty. No further payment was ever due or taken.

Results are closely linked to sending volume and to engagement with the account reviews we offer throughout the term, and our team made repeated efforts to support you with both.

We also need to correct the personal comments made about a named member of our Customer Success team. Despite not working on the Accounts Team (the appropriate team to handle your concern) she was actively helping to resolve the issue you have complained about here. She remained professional and helpful throughout, despite being spoken to in a way that was rude and entirely unacceptable.

We will always back our staff when they are treated that way. Anyone reading this review should know that the issue described was resolved promptly, and that the conduct directed at our team during that process was not.

Valutata 5 stelle su 5

Really helpful

From the initial meeting to the onboarding process, very helpful, quick and efficient! Sent out first batch of letters within 2 days of signing up. Thanks Grace for your help :)

17 luglio 2026
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Risposta di Serac Technologies

Great to hear!

Valutata 1 stelle su 5

I was 1 year with Seractech

I was 1 year with Seractech. I have payed
for the last year £3000 including letters. And I didn't receive any job from them. I have received NOTHING// ZERO// I AM WITHOUT £ 3000 FOR THE LAST YEAR. NOTHING +// I CAN'T RECOMMEND SERACTECH TECHNOLOGY TO ANYBODY!!!!

30 maggio 2026
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Risposta di Serac Technologies

Thanks for the review. We can see during the 12 months your account was active you sent the equivalent of just 5 weeks' worth of letters. Despite our best efforts, you didn't respond to our check-ins or offers for refresher calls. We are confident if you'd utilised the platform for more than 5/52 weeks, it's likely you'd have seen better results.

If you would like to get back in touch we are always here support@seractech.co.uk

Valutata 5 stelle su 5

Seractech 5 star

We have been with Seractech for the last 12 months, the customer service has been excellent and we have received numerous enquiries from the letters sent out. They also took care of the filtering and selecting which applicants to target using their filtering system

I would happily recommend them to anyone

James Building Company ltd

13 luglio 2026
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Risposta di Serac Technologies

Thanks James, we will pass this on

Valutata 5 stelle su 5

Strong start with helpful account support

We have had a positive experience working with Serac Technologies. From onboarding through to the overall process, Selina was particularly helpful and professional throughout.

Since partnering with Serac Technologies, we have received 5 inbound enquiries, and we have successfully converted 1 of them into a project. This has been a good start and shows promising value from the service.

26 giugno 2026
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Risposta di Serac Technologies

Great to hear, thanks very much for the valuable feedback!

Valutata 1 stelle su 5

AVOID Contract, they scamers

I have signed up with them for a one-year contract, with the promise of at least 3 leads a month. The promise has been made over the phone before signing up. Over the 7 months, I have none..not even 1 lead. On top of this, I had to pay another company to post the letters, not really sure if this was done, can not be checked. I suspended the payments, saying that the service is not what they promise, and I cancelled the payment. After about 3 months of talking, they sent me to court. I am waiting to see the outcome of this. BE AWARE ...

24 gennaio 2026
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Risposta di Serac Technologies

Thank you for your review, Gheorghe. We're sorry to hear you feel this way and would like to address the points raised.

We do not guarantee a set number of leads. Our platform provides accurate, weekly-updated planning data and a letter automation service to maximise your outreach. No specific lead volume was ever contractually promised, and this is reflected in your signed agreement.

Regarding letter sending, your account was placed on our Assisted Plan, meaning we manage the sending process on your behalf. Letter activity is fully trackable through our postal provider, Stannp, and you were shown how to do this. Postage costs are a separate service requirement and were clearly explained to you during sign-up.

We repeatedly attempted to engage with you throughout your fixed-term subscription to help you get the best from the platform but you were not receptive.

We remain committed to supporting all of our customers.

Valutata 5 stelle su 5

I am a small builder who has recently…

I am a small builder who has recently started with Seractech, my letter was drafted up which looked very professional. Josefina has been in contact with me going through the process step by step helping me along the way. She has the patience of a saint she is very thorough making sure i fully understand. Thankyou Josefina

19 giugno 2026
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Risposta di Serac Technologies

Great to hear John, we will pass this on!

Valutata 5 stelle su 5

Excellent Onboarding Experience


We have had an excellent experience with SeracTech so far. The service has been professional, well organised, and everything has been explained clearly throughout the onboarding process.

A special thank you to Selina, who has been outstanding. She took the time to explain everything in detail, answered all of our questions, and made sure we felt supported every step of the way. Her communication and customer care have been exceptional.

We are very pleased with the service we have received and are excited to start using the platform. We hope SeracTech will help us generate new customers and grow our business.

Thank you again to Selina and the entire SeracTech team for your support.

15 giugno 2026
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Risposta di Serac Technologies

Thanks Karolina, we will pass this into Selina and the team.

Valutata 1 stelle su 5

NASTY PEOPLE AND WORTHLESS COMPANY WHO…

NASTY PEOPLE AND WORTHLESS COMPANY WHO ARE OUT THERE TO STEAL YOUR MONEY.
And threaten you without offering anything, but in return they want your money anyway, they have been calling me to join them for well over a year, in the end l was convinced, l thought whatever the case hopefully l will get a project at least to justify the expenses, after 5 months l realized that l was dishing out money each month but nothing in return, besides no project and l had to lay people off, so l stopped paying them, do they wanna know that? NOOO, they just want your money pretending and telling you that you have a licence and if you are not paying they will take you to court, make no mistake these people are professionals and will do anything to get your cash, their addresses to send letters to most of them fake or not fully correct, land addresses, addresses with no names or postcodes, so after all the threats and phone calls from cerac l decided to have a look at their reviews, and guess what all the people here are in same situation as me it's a no brainer, so l decided to get legal advise and guess what, no win no fee advices that l can get my money back, as l have signed no contract and there is no agreement between me and cerac it's just a shady agreement on the phone and then me paying money to them without them offering any services, so people "DO NOT BE FOOLED BY THESE CONS AND GIVE THEM MONEY" they do not care about you or what you do or if you have money or not if they call you do the right thing and hang up. I wanna know where their office is so l can go and see them in person and demand explanation because these people are thieves, l don't know how the government allows them to operate like that knowing that they are not there to offer services but to destroy services.
if there was an option to leave no stars or minus 5stars l would.

1 dicembre 2025
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Risposta di Serac Technologies

Thank you for sharing your feedback. We're sorry to hear you've had a negative experience, but we do need to address several inaccuracies in your review.

Your account was on a 12-month fixed-term contract, a copy of which is available on your account profile and was confirmed with you during onboarding. Throughout your contract, we delivered data to you weekly in full accordance with that agreement.

We made repeated attempts to support you, including offering refresher calls and re-engagement, which went unanswered. To suggest we were only interested in payment and offered nothing in return is not an accurate reflection of the record.

Regarding data quality: our data is pulled directly from the planning portal and can be cross-referenced at any time for accuracy. This was explained to you during onboarding.

We take all feedback seriously and are happy to discuss any outstanding concerns through the appropriate channels.

Valutata 1 stelle su 5

My Experience with Serac Technologies I would strongly advise other tradespeople to think carefully before signing a contract with Serac Technologies.

My Experience with Serac Technologies

I would strongly advise other tradespeople to think carefully before signing a contract with Serac Technologies.

During the sales process, I was given the impression that the service would generate a significant amount of work and help grow my business. However, after signing the contract and making payments, I did not receive the results that were promised or implied.

I found communication very difficult once I became a customer. When I tried to contact my sales representative, Ollie Hudson, regarding my concerns and questions, I struggled to get responses.

In my personal experience, I paid a substantial amount of money and did not receive enough value in return. I feel that the sales presentation created expectations that were not met.

Before signing any agreement, I recommend that business owners carefully read the contract, understand the cancellation terms, and make sure they are comfortable with the commitment.

This review is based entirely on my own experience as a customer.

4 giugno 2026
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Risposta di Serac Technologies

Thank you for your review, Zoltan. We do need to respectfully dispute several points made here.

Communication was not an issue on our end. When you contacted our business development team, your messages were appropriately passed to our customer success team and multiple conversations took place promptly in response to your concerns.

Our records also show that we provided you with weekly data on your profile throughout your time with us, which was the basis of the agreement. However, the platform was not used in the way we advised, and despite our team's guidance, our recommendations were not followed. The results our customers see are directly tied to how consistently and correctly the platform is used.

We're sorry the service didn't work out as you hoped, but we'd encourage prospective customers reading this to speak with our team, we're transparent about how the platform works and what's required to get the most from it.

Valutata 1 stelle su 5

Very Poor Service, No Leads, and Trapped in a Long-Term Contractdisappointed with Serac…

Very disappointed with Serac Technologies Ltd.
I signed up for what turned out to be a yearly subscription. After paying, I did not receive a single lead and felt that the service delivered no value. When I wanted to cancel, I discovered that I was still committed to paying for the full year, which was not what I expected.
Communication and support were poor, and my concerns were not properly addressed. Overall, I feel that I paid a significant amount of money without receiving the results or service that were promised.
Based on my experience, I would not recommend this company and would advise others to carefully review the contract terms and cancellation policy before signing up.

4 giugno 2026
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Risposta di Serac Technologies

Depsite our best efforts, we cannot find any information on your account, please reach out to our team on support@seractech.co.uk urrgently

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