Sene Recensioni 

290
•
TrustScore 4 su 5

3,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I ordered 3 of the custom fit tshirts and really didn’t know what to expect aside from they’re a bit pricey and would be available at a nonspecific future date. I received one initially to confirm the... Leggi di più

Valutata 1 stelle su 5

I only write this to spare another customer for wasting money. I went in to my first purchase excited to find a new option for custom suits. The suit arrived several weeks later. Ill-fitting, cheap-lo... Leggi di più

Valutata 5 stelle su 5

Absolutely fantastic experience with Sene! As my very first custom t shirts and long sleeve shirts, the fit is flawless. Customer service to a rookie like me was seamless. They made it VERY easy and q... Leggi di più

Valutata 5 stelle su 5

I ordered a Sene custom t-shirt and I love it! I was hesitant at first, but after seeing it several times I decided to give it a try. I like to be comfortable but look professional and I wanted a t-sh... Leggi di più

Dettagli dell'azienda

  1. Designer di moda
  2. anche in
  3. Negozio di abbigliamento donna
  4. Negozio di abbigliamento uomo

Scritti dall'azienda

Elevated essentials made to fit.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

290 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 18% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(290)

66 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Clothes sold the way nobody wants to buy them

There is no way Sene will stay in business with this business model. It’s the absolute worst and not sustainable. They make decent clothes and then sell them how people don’t want to buy. I ordered a suit and 2 camp shirts. I’m 4+ months in and have 1 camp shirt now that finally fits and the other has been “in production” forever. The initial fit on the suit was so bad and I was having such a bad experience with a simple shirt remake I just returned it. Customer support seems overwhelmed and is slow to respond and resolve issues. Worst consumer shopping experience ever. By a mile. Can’t say enough bad things. I’d give them zero stars if I could. Just so bad.

30 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

The jeans they sent me were of inferior…

The jeans they sent me were of inferior quality, and the fit was nowhere near what I expected. I asked for a refund and was told, "Sure, no problem." I sent the jeans back according to the instructions, and after weeks of hearing nothing, I contacted customer service about the return. Their response was that they never received the jeans back, and now it is too late for a refund. This company is a complete scam and should be shut down.

19 dicembre 2024
Non scritta su invito
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Risposta di Sene

Hi Michael! We sent you a return label to ship back the jeans, USPS 4209026025759302210899600084153080.

We never received the jeans back and the return label tracking shows no movement, it doesn't show that you've sent the jeans back at all, it's still in "pre-shipment USPS awaiting item" status.

We can't refund something that we did not receive and the return label clearly shows we never received it either.

This is the same return policy that thousands of other companies have, it does not make us scammers in any way.

Valutata 1 stelle su 5

Terrible product; empty promises

After receiving baggy pants, two sizes too big, I took pics, followed their procedure, and received a second pair that's even worse. They're so big, they literally fall down to my ankles when I put them on. I've called 3 times to get a return label, and a kindly voice tells me they can't respond now and to call later. (They do have excellent hold music.) Obviously, they have no intention of honoring their promises. I don't think this is a real company.

2 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I ordered a suit online

I ordered a suit online. When it arrived, the pants and the jacket were too big. When I reached out to Sene About the issues, they immediately responded and gave me instructions on how To proceed forward. Just a few weeks later, I received a suit that met the alterations and it fit perfectly…..thank you !!

12 dicembre 2024
Non scritta su invito
Valutata 3 stelle su 5

Bought two tshirts

Bought two tshirts, one showed up after about a month. The other one didn't show up until I emailed. Quality was OK, not great. Price too high for what you get.

9 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

most ridiculous company I've come…

most ridiculous company I've come across. Told the "stylist" about what I like, dimension details of my jacket that fits me well, then 1st suit arrived. 3 sizes off. Sent them pics, told them what's wrong. They then sent 2nd suit. way small and left and right shoulder widths were different. Complained again, they remade another, etc.. this continued about 7 times. Each time it got worse. The problem is they don't listen to what you tell them. Just straight ignore your comments. The person who responds to you via email and the person who decides the design details have basically zero communication. Total waste of money. i hope they continue this practice and bankrupt soon

5 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

They have a double opt-out requirement

They have a double request requirement for getting a return label sent out, even though they state they are very open to fixes and returns. I requested in written email that I'd like a return label. Suit needed adjustments but it also has no liner and looks cheap when taken off. They evidently decided to not send the shipping label, but opted to instead, require that I reach out an additional time to request the label.

Later they said they refuse the return and they also refused to tailor the garment, so it has basically sat in the bag it came in.

Big buyer beware with these guys and their company values seem to not align with what I find important in businesses I give my money and time to.

14 maggio 2023
Non scritta su invito
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Risposta di Sene

Thank you for the feedback, we make bespoke clothing, which means everything is made from scratch and is unique. We do not make mass-produce standard-size garments, so our return policy is quite generous (compared to other bespoke clothing manufacturers) as we offer free remakes (from scratch) and free refunds within a 30-day window starting on the day you receive the item.

After requesting a return label, we explained how the process works you only replied back to us roughly 7 months later. Our return policy is clear that all items must be shipped back within 30 days.

The FlexTech Suit is unlined for a reason, doesn't mean that it's cheap. It's a minimalist design which allows for more flexibility, it's machine washable and is more breathable (hence the name, FlexTech).

Valutata 5 stelle su 5

Absolutely Fantastic

I’m a big guy and it’s difficult to get a fit that looks right on me. Decided to give Sene a try. They aren’t super fast and I had to do a couple of remakes on my first suit but it ultimately came out fantastic! I now own six of their suits,
dress shirts, polos, and t-shirts. They look great and I’ve received more compliments wearing Sene’s clothing than I have in a long time. They aren’t wool so the look is a little “different” but in a good way. I’m an attorney in Florida. I care much more about being comfortable and not sweating. This was one of the best wardrobe decisions I’ve made in years. Thanks, Sene!

1 febbraio 2024
Non scritta su invito
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Risposta di Sene

Thank you Scott! Thrilled to hear it

Valutata 5 stelle su 5

Amazing company

Amazing company! Customer service is fantastic! HonestlyI was never into wearing suits until this company came around and made the experiecne so simple and satisfying. I’ve had perfect suits the first time and suits that needed to be remade. Both situations were smooth as ice. Thank you Sene for being a great company that stands behind its products!

27 novembre 2023
Non scritta su invito
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Risposta di Sene

Love to hear it, thank you!

Valutata 5 stelle su 5

I ordered two suits from Sene

I ordered two suits from Sene. Their policy when ordering multiple suits as your first ever order through them is to produce one, send it to you to ensure sizing is good and then begin production on the remaining items. The entire process was seamless and I received my first suit in a timely manner. Happy to say the fit was spot on. Excited to receive my second!

25 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

Terrible "deal"

I purchased a jacket and pants from you all with the hopes of falling in love. Sadly, that was far from the case. I understand that the sample sale items are sold "as is," but I was of the understanding that they are also "matched to the closest standard size."

I ordered a Sample Soho FlexTech Blazer - Charcoal - Charcoal / 40 and Sample Soho FlexTech Pants - Charcoal - Charcoal / 34 / 30. I was admittedly nervous about the pants (I typically wear a 32, but the 34 was all that was available. These actually turned out great! They're a little large in the waist, but with a belt and a tucked in shirt, I have no problem with them.

The jacket is a completely different story. A standard size 40 jacket fits me just right - sleeves, chest, length...perfect. However, the "size 40" I received seems fit for a child. The chest is tiny, the length is barely over my waist, and the sleeves come about half way down my forearms. This is unacceptable, and whomever rated this jacket as a size 40 should be ashamed.

18 ottobre 2023
Non scritta su invito
Logo di Sene

Risposta di Sene

Thank you for sharing, I can see we have an ongoing email thread and our CX team is in contact with you for a resolution :)

I just wanted to note that this order is from our Sample Sale, which contains multiple announcements that these are a mix of returned customer samples and model samples, and have been matched to the closest standard size. Because of this variable sizing, the items were marked over 80% off and final sale.

This is a very different offer than our custom full-priced orders that come with a Perfect Fit Guarantee :)

Valutata 5 stelle su 5

Good Quality. Several Fit Iterations Required.

Overall, clean craftsmanship, quality materials. Only complaint is that the jean material just below the front pocket line was not faded like the rest of the garment, which looks kind of goofy if it pokes out.
No resistance on the re-make process. The only bother is that, even with quick responses, it could take several weeks of trial and error before you find something you like. Their first attempt at jeans from my measurements were much too tight through the legs but much too loose along the waist. Customer service was very responsive to work with me to process a re-make. The new fit has knees that are too loose, but it was so comfortable that I kept them as casual jeans. I am about to do my third fit attempt to hone that in.

23 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

"Guaranteed Fit" is NO JOKE!

I ordered some custom-fit jeans from Sene, and it was a wonderful experience! Their perfect fit guarantee is no joke! The email communication (from an actual person, as far as I can tell!) walked me through the process, and when I needed alterations (not just once), they were patient and graceful and professional. It did take a bit of back-and-forth, but that is likely more because of my lack of knowledge about the fit process, than any fault of the fit professionals! And now I have jeans that fit perfectly for the first time since middle-age hit and made my body... uh, "sizeless"! Thank you Sene!

19 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

I travel frequently for both work and…

I travel frequently for both work and pleasure. Traveling with suits and sports coats has always been a hassle until I discovered Sene. Sene has been a lifesaver when it comes to packing. Great fit, stylish and easy to pack. I now have five suits, five pairs of slacks and two bomber jackets with matching pants. Highly recommend.
Joe W.

25 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Comfortable Suit- Even Better Service

Comfortable Suit- Even Better Service

As a big man, a custom fit suit is not only expensive but at times not very satisfying. Sene Studio changed that! The initial suit jacket was a little short but the pants fit perfectly. However, after contacting them, a reissued, at no extra cost, a new jacket that now also fit perfectly. An excellent experience that will make order from Sene again!

19 settembre 2023
Non scritta su invito

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