Terrible. I ordered a CPAP with 3,000 hours, but they sent me one with 5,000 hours without refunding the price difference. The device is in TERRIBLE condition, ready to be thrown away. I asked for a r... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particu... Leggi di più
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... Leggi di più
L'azienda ha risposto
Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days). Called for help and the team was amazing. Th... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Informazioni di contatto
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, Regno Unito
- +443301332808
- info@selfimed.com
- selfimed.com
4,1
Molto buono
221 recensioni
Ha risposto al 91% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Amazing customer service and quick…
Amazing customer service and quick delivery
3 febbraio 2026
Non scritta su invito
Risposta di SelfiMed UK
Thank you for your kind review.
We are delighted to hear that you were pleased with our customer service and the speed of delivery. Your feedback is greatly appreciated and encourages our team to keep delivering a high standard of service.
Kind regards
The SelfiMed UK Customer Service Team
Risposta di SelfiMed UK
Thank you for your review.
We are glad to hear that everything went as planned and that your experience met your expectations. We appreciate you taking the time to share your feedback.
Kind regards
The SelfiMed UK Customer Service Team
Risposta di SelfiMed UK
Thank you for your review.
We are pleased to hear that you were satisfied with our service. Your feedback is appreciated and helps us continue to provide a reliable experience for our customers.
Kind regards
The SelfiMed UK Customer Service Team
quick despatch & great service
Order was despatched quickly and delivery was smooth. Customer service was excellent! Will definitely be using them again in future.
19 gennaio 2026
Risposta di SelfiMed UK
Thank you for your excellent feedback.
We are delighted to hear that your order was despatched quickly, delivery went smoothly, and that you were happy with the service you received. Your comments are very much appreciated and motivate our team to maintain high standards.
We look forward to supporting you again in the future.
Kind regards
The SelfiMed UK Customer Service Team
Risposta di SelfiMed UK
Thank you for your kind review.
We are pleased to hear that you are happy with the machine and accessories. Your feedback is greatly appreciated and helps other customers shop with confidence.
Kind regards
The SelfiMed UK Customer Service Team
Incollect product delivery of CPAP Machine
We contract delivery of CPAP Machine Resmed S9, but actual delivery is just water chamber only,
14 gennaio 2026
Risposta di SelfiMed UK
Dear Mr Soejima,
Thank you for your feedback.
We must respectfully but clearly correct the statement made in this review.
You did NOT purchase a ResMed S9 CPAP machine. The product you personally selected, paid for, and confirmed at checkout was a ResMed S9 H5i Heated CPAP Humidifier without Water Chamber, SKU: REC1159NN01. This item is an accessory only and not a complete CPAP device.
For full transparency, the exact product you ordered can be viewed here, including its full title, description, images, and pricing:
https://selfimed.com/products/resmed-s9-h5i-heated-cpap-humidifier
The item delivered fully matches the product ordered. There was no delivery error or incorrect shipment. Unfortunately, this appears to be a misunderstanding at the time of purchase rather than a fulfilment issue.
Publicly stating that an incorrect product was delivered is therefore factually inaccurate and unfairly places responsibility on our business. As a medical equipment supplier, such statements cause direct reputational harm.
We kindly ask that you amend or remove your review to accurately reflect that an accessory was ordered in error, rather than an incorrect delivery having occurred.
We remain available to assist should you wish to purchase the correct CPAP machine in the future.
Kind regards,
SelfiMed UK Customer Support
Risposta di SelfiMed UK
Dear Nathan,
Thank you very much for your kind words and for taking the time to leave us a review. We are pleased to hear about your positive experience and truly appreciate your support.
If we can be of any assistance in the future, please do not hesitate to contact us.
Kind regards,
SelfiMed UK Customer Support
Fast delivery
Fast delivery. Item as expected. Good communication. I am very happy
24 gennaio 2026
Non scritta su invito
Risposta di SelfiMed UK
Dear Rajib,
Thank you for taking the time to share your feedback. We are pleased to hear that your order arrived quickly, the item met your expectations, and that our communication was helpful.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Risposta di SelfiMed UK
Dear Peter,
Thank you for your feedback.
We note your review and would like to clarify that your return request was accepted and your refund was processed promptly and in full, in line with our returns policy.
If there were any remaining concerns or aspects of your experience that you felt were unresolved, we would have welcomed the opportunity to assist you directly. Our customer service team is always available to help resolve issues quickly and fairly, and contacting us first often allows concerns to be addressed without delay.
We remain available should you wish to discuss any aspect of your order further.
Kind regards,
SelfiMed UK Customer Support
Great product and fast service...
12 gennaio 2026
Risposta di SelfiMed UK
Dear Bosko,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with both the product and the speed of our service.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Risposta di SelfiMed UK
Dear Roland,
Thank you very much for your feedback. We are pleased to hear that you were satisfied with our service and the fast delivery.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Risposta di SelfiMed UK
Dear Hayley,
Thank you very much for your kind feedback. We are delighted to hear that you found our staff helpful and appreciated the range of medical equipment we offer.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Part of my order was missing
Part of my order was missing. I requested help twice by the chat app and by email and have had absolutely no response after 48 hours. I've paid for two items and only received one. Very poor customer service.
15 gennaio 2026
Non scritta su invito
Risposta di SelfiMed UK
Dear Quentin,
Thank you for your feedback.
We acknowledge that part of your order was initially missing, which we regret. As soon as this was brought to our attention, the missing item was dispatched promptly and has since been delivered, fully resolving the issue.
We always aim to address any concerns quickly and professionally and appreciate the opportunity to put things right. We hope this resolution reflects our commitment to customer service and may be taken into consideration when reviewing your experience.
Kind regards,
SelfiMed UK Customer Support
Товар до сих пор не получил какой отзыв вы ждете?
Товар до сих пор не получил, завис на таможне!!
9 gennaio 2026
Risposta di SelfiMed UK
Thank you for your review.
According to the official UPS tracking update dated 19 January 2026, your shipment is currently held by customs because the required Power of Attorney documentation has not yet been provided by the receiver. Customs clearance is awaiting your confirmation.
This delay is not caused by our company. Your order was dispatched correctly and on time, and the tracking number was provided to you so that you could follow the shipment and liaise directly with UPS when required.
For international deliveries, customs authorities may request additional documents from the receiver. In this case, UPS is waiting for your confirmation in order to proceed with clearance.
We kindly ask that you contact UPS using your tracking number to provide the requested documentation so that your parcel can be released and delivered as soon as possible. Our support team also remains available if you need any assistance with this process.
We are always happy to help, and we encourage customers to contact us directly before leaving a negative review so we can resolve any issues promptly and professionally.
I wa satisfied with what I saw.
19 gennaio 2026
Risposta di SelfiMed UK
Dear Amagbor,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with what you saw.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Risposta di SelfiMed UK
Dear Mrs Nokukhanya Dube-Gwebu,
Thank you very much for your feedback. We are pleased to hear that you were satisfied with our service.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Risposta di SelfiMed UK
Dear Arcadius,
Thank you for your feedback. We are pleased to hear that you found our support prompt and helpful.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
very prompt delivery
very prompt delivery. clear and continuous communication from delivery team. Happy with the buy
14 gennaio 2026
Risposta di SelfiMed UK
Dear Customer,
Thank you very much for your feedback. We are pleased to hear that your delivery was prompt and that the communication throughout was clear and consistent.
We appreciate your support and are glad you are happy with your purchase. We look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Risposta di SelfiMed UK
Dear Cécile,
Merci beaucoup pour votre retour. Nous sommes ravis d’apprendre que vous avez été satisfaite du rapport qualité-prix ainsi que de la rapidité de notre service.
Nous vous remercions pour votre confiance et restons à votre disposition pour toute future demande.
Cordialement,
Service client
SelfiMed UK
Everything just straight forward and…
Everything just straight forward and easy. I had asked a west coast Canadian company about this a month ago, they were still asking questions so I looked elsewhere and you came up trumps in 30 minutes, thanks.
Tony
12 gennaio 2026
Risposta di SelfiMed UK
Thank you very much for your kind feedback, Tony. We are pleased to hear that everything was straightforward and that we were able to support you quickly and efficiently. We appreciate your trust and look forward to assisting you again in the future.
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