The lock is heavy duty and really well manufactured. It performs flawlessly and its very secure. It fit my door like a glove. The details were well explained on the website. I would highly recommend t... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Replacement lockset was received quickly. Installation took only a few minutes with no problems. Out of the box into the door housing with only a few adjustments needed. New lock works well. This... Leggi di più
L'azienda ha risposto
Needed a new lock for my 90 year old mother-in-law’s security door , received lock in a few days. Lock went together very well, which I thought would be a bear to get together. Works great. Would reco... Leggi di più
No issues with the products. Excellent products. But there were two company web portals, different names, but same content and layouts. From both sites, I had to reenter shipping addresses, billing ad... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
4,2
Molto buono
222 recensioni
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
It works as designed.
25 novembre 2021
Our order came promptly
Our order came promptly. The lock was very sturdy and high quality.
14 novembre 2021
The door knob and lock are fine
The door knob and lock are fine, just not the color I ordered. I contacted the company, but have not heard from anyone.
13 novembre 2021
The lockset that I ordered arrived very…
The lockset that I ordered arrived very quickly and fit perfectly! A local locksmith wanted 1 1/2 times what you charged and another $100 to install it. Your instructions made it simple for me install myself.
11 novembre 2021
i was called by phone to confirm that i…
i was called by phone to confirm that i was getting the correct locks for my iron doors and was sent the locks but they were the wrong ones but i have no doubt that they will make it right do to they called before the locks were sent
31 ottobre 2021
Replaced 40 year old lock
I needed a lock for. 40 year old security door. Their website ask questions to ensure I got the correct replacement. And the human on the phone assisted me with the correct model type.
Shipping was quick, I had it in my hand in 7 calendar days. They were less than half price of a local locksmith. Very happy with purchase.
27 ottobre 2021
Very quick service
My door knob broke and I ordered one with express delivery. It came right away. The web site is very easy to use.
5 ottobre 2021
Lock arrived in 2 days
Lock arrived in 2 days. Exactly like my original one. Had installed and it is beautiful.
22 settembre 2021
The occupant lock I ordered arrived…
The occupant lock I ordered arrived expeditiously! The directions that came with the lock for installation were very clear, precise and had a very convenient template included! It's operated very well and I'm very pleased with the results!
Thank you the whole experience was excellent!
21 settembre 2021
I received the correct lock promptly
I received the correct lock promptly. The instructions for determining the correct lock were simple and accurate.
18 settembre 2021
Good service.
4 settembre 2021
I will never do business with this…
I will never do business with this company again. I ordered a secure box for keys. When I realized it was too small for my needs. I tried to do a return on the phone, and they said it would be fine. Just email a reply with my order confirmation, and wait 24 hours. To be told they don't accept returns on electronic devices. If I could give no stars I would.
17 agosto 2021
Non scritta su invito
Risposta di Securitylocksupply
Sorry for the inconvenience. If we received your email later in the day, we most likely replied the next morning. Also that wouldn't make a difference if this item qualified for return. If it qualified, we would have been more than happy to receive it back but unfortunately we do not take returns on electronic devices.
Quick and good price
We needed a door handle that is less common.The shipping was quick, and even though the standard shipping price was a little spendy, it still came out cheaper than we could find anywhere else.
8 agosto 2021
You guys are da truth
You guys are da truth. Just trying to open up the box was like trying to break into forth Knox. The door knob was official 5 minutes to install💯🎯
23 luglio 2021
Ignored my order
15 luglio 2021
Risposta di Securitylocksupply
Hello David, Your order was flagged by our system as a possible fraud. Sorry for any inconvenience this may have caused.
Right lock, wrong finish.
I ordered the lock with the chrome finish, but I received the one with the brass finish.
And, on the confirmation emails, I couldn’t find instructions on how to start a return.
27 giugno 2021
Risposta di Securitylocksupply
Hi Alonso, Just reply to your email confirmation with photos of what you received. We can gladly exchange it at no charge if the error was on our part. Have a great day.
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