Getting fuel delivered no problem.More difficult trying to pay for it.Would like paper receipt.No consideration for older people and any problems they may have in using technology.Sadly that's the wor... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
It's such a relief to know I'm always going to have heating and hot water. I pay by direct debit and once every couple of months the i get a automatic top up of oil. Takes the worry of the blue flas... Leggi di più
L'azienda ha risposto
Originally there was a problem. I had only ordered 500 litres but 800 were delivered (my tank was topped up). I hadn’t budgeted for the extra expense. You investigated, you accepted there had been an... Leggi di più
L'azienda ha risposto
Not able to order usual amount (that has been ordered for the past umpteen years). Told it went over my credit limit despite always paying bill on time and in full. Instead of getting delivery in 2 d... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Informazioni di contatto
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Regno Unito
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Eccellente
6K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very happy with this experience from…
Very happy with this experience from ordering to delivery.
Thank you
4 marzo 2026
good service
7 luglio 2026
Nothing went wrong at all.
17 giugno 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Risposta di Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support. Kind regards, Certas Energy
After you dropped your price by about…
After you dropped your price by about 25p I still paid more per litre than what Gleaner was charging,we also have Oilfast competing for the Islay market, they appear to be cheaper than Gleaner
29 maggio 2026
Risposta di Scottish Fuels
Thank you for your time on the telephone today Mr Cameron, we always aim to give the best service where possible and as on our call will always try our best to improve each order.
Risposta di Scottish Fuels
Thank you for your positive review we're so glad to hear you enjoyed your experience.
I couldn't give 5 stars as I find the…
I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order within a minute. Progress? I think not. However I find the operators pleasant to talk to.
10 giugno 2026
Risposta di Scottish Fuels
Thank you for your review Mr Davidson, we are always passing on messages regarding our automatic system on the phone and constantly trying to improve.
Risposta di Scottish Fuels
Thank you for your positive review, we are always happy to hear from our customers who have had a great experience.
The system whereby they deliver when…
The system whereby they deliver when you are likely to need it is excellent!
27 maggio 2026
Risposta di Scottish Fuels
Thank you for your kind review Mr Cunnigham we're happy to hear you're enjoying the automatic ordering service and look forward to continuing to delivery 5 star sevice.
You was very accommodating to our needs…
You was very accommodating to our needs both with price and date of delivery, the person I spoke to on the phone was very pleasant and so was the driver. Well done keep it up.
10 giugno 2026
Risposta di Scottish Fuels
Thank you for the 5 star review Mr Collis. We are so glad to hear your experience was what you and we expect.
We look forward to your next order.
Risposta di Scottish Fuels
Thank you for your 5 star review. We are so glad to hear your service was brilliant we always aim to give the best customer service possible.
5* staff
Straightforward transaction and very fast delivery. Staff were friendly and efficient xx
25 maggio 2026
Risposta di Scottish Fuels
Good morning– Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
always great service
5 giugno 2026
Risposta di Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
Risposta di Scottish Fuels
Good morning – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Helpful
Helpful, professional assistence. Very much appreciated. Speedy turn around once an order was made!
5 giugno 2026
Risposta di Scottish Fuels
Hi – It’s lovely to hear such positive feedback. Thank you for choosing Certas Energy — we truly value your custom.
Kind regards,
Certas Energy
Ordering was no problem from local…
Ordering was no problem from local depot and delivery was earlier than promised.Pity about the price which i reluctantly understand.
22 maggio 2026
Risposta di Scottish Fuels
Good morning. Thank you for taking the time to give us your feedback, which we appreciate.
Kind regards
I have been a long standing customer of…
I have been a long standing customer of Scottish Fuels for 25 Years, but I do expect the best price for showing my Loyalty, and I do feel I shouldn't have to telephone to get the price or being ask first have I checked with other suppliers. I have given loyalty and I think I should expect it back.
21 maggio 2026
Risposta di Scottish Fuels
Good afternoon - Thank you for your lovely feedback.
Kind Regards Certas Energy
Risposta di Scottish Fuels
Good morning -Thank you for taking the time to leave your 5-star review.
Kind Regards Certas Energy
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