Very misleading advertising on a luxury escape to Phuket Money back was pushed cancel recieve a full refund When I tried to cancel hotel 4 months before arrival date O no i can have a credit whi... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We bought tickets for vivid cruise, however we had to cancel it last minute due to unwellness. We contacted Scoopon support and luckily we were assisted by Mitch who had provided best customer servic... Leggi di più
L'azienda ha risposto
Even though our Scoopon voucher was cancelled, Nicole R was most helpful & courteous when I rang to ask the reason why the voucher had been cancelled. She immediately sent me an email to confirm t... Leggi di più
L'azienda ha risposto
Thanks to Danielle for her cheerful demeanor and efficient help with or most recent queries for an impending trip to Bali. It is terrific to deal with travel guides like her, and the original assistan... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Scoopon brings you the best of life's experiences every day across dining, wellness, beauty, activities, education and more.
Informazioni di contatto
3189, Moorabbin, Australia
- scoopon.com.au
3,5
Nella media
182 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 20% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Lockdown and Voucher use
We had a voucher due in a few days and couldn't contact the company during lockdown.
Marvell came to the rescue by cancelling the original voucher and issuing another to cover a new period when (hopefully!!!) we're lockdown free!
26 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Stephen,
Thank you for writing us this 5-star review!
We love reading our customers being happy with the services that we have provided and we really appreciate your kind words. We are dedicated to bringing this service to your every encounter and we have given Marvell a pat on the back for his job well done!
Have a wonderful day!
Kind regards,
Scoopon
Awesome customer service
Awesome customer service - chat agent Lorain :)
23 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Felix,
Thank you for your time in writing us this wonderful review.
We are in deep gratification that Lorain had yet again done a great job to showcase how consistent she is in bringing customer satisfaction. We'll definitely give her a huge applaud for this.
We hope you have a nice day!
Kind regards,
Scoopon
Great service
Had to extend the date due to lockdown. Sorted in minutes, great experience. Have used a voucher before too, and would recommend.
22 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Dan,
We appreciate your time in leaving us this 5-star review.
All smiles on our faces when we read through that our team has brought quick and hassle-free resolution for you in extending your voucher. Rest assured that Scoopon is dedicated to your best outcome.
We hope you have a nice day ahead!
Kind regards,
Scoopon
I have had excellent service by…Excellent Service
I have had excellent service by Marvell. Very prompt and showed empathy with my request which was greatly appreciated.
Thank u Marvell
21 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Susan,
Thank you for leaving us a 5-star review!
Indeed Marvell is a pleasure to deal with and we are happy that he was able to assist you promptly and showed empathy. We'll surely give him the commendation he deserves!
We hope you have an awesome day ahead!
Kind regards,
Scoopon
Marvell is a legend!
Marvell was extremely helpful and prompt, keeping me in the loop and always providing excellent communication! He sorted out a problem I had and definitely did everything he could to reach a great solution!
20 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Samantha,
We appreciate your time in writing us this 5-star review!
We are yet again overwhelmed that our team has brought a top-of-the-line customer service experience through Marvell. Rest assured that he has been given the commendation that he deserves for this job well done!
We hope you have a nice day ahead!
Kind regards,
Scoopon
Great service
Prompt response & very helpful. Satisfied with the result
16 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Kezza,
Thank you for writing us this 5-star review!
We are so much delighted that you have received a prompt and helpful response from our team superstars! Rest assured that Scoopon will always aim for the best outcome for you.
We hope you have a great day ahead!
Kind regards,
Scoopon
Annabel replied
Annabel replied, to my problem, promptly and gave clear instruction as to how provide information to the fault resolution. She continue to stay in touch until my issue was solved
14 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Tony,
We appreciate your time in writing us this wonderful review.
We are equally delighted that Annabel was able to turn your experience from faulty to providing clear instructions until it is resolved. We will make sure that Annabel receives a huge commendation for this job well done!
We hope you have a nice day ahead!
Kind regards,
Scoopon
Annabel responded so quickly and…
Annabel responded so quickly and rectified my issue without a problem. I emailed in the hope that my voucher could be extended as I hadn’t had a chance to use before lockdown. Annabel fixed this and extended it out to October. I’m so thankful as I’ve recently went back to uni full time and couldn’t afford this experience without the scoopon offer.
14 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Leahcar,
Thank you for leaving us this 5-star review!
Your review has definitely brought a huge smile not just to Annabel, but the whole Scoopon team and we're equally delighted that you had an extension to your voucher. She has received tons of appreciation from us and applaud for this job well done!
We hope you have a nice day ahead!
Kind regards,
Scoopon
Risposta di Scoopon
Hi Teaghan,
Thank you for your wonderful feedback.
We love reading our customers being happy with the services that we have provided and we really appreciate your kind words. We are dedicated to bringing this service to your every encounter.
Have a wonderful day!
Kind regards,
Scoopon
I got the incorrect size of the item i…
I got the incorrect size of the item i ordered.
Scoopon were more than helpful to get the correct size for me.
I could go direct to the supplier and get my replacement.
13 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi James,
Thank you for your time in posting this lovely review.
We'd like to take this opportunity to let you know that we appreciate you expressing your satisfaction and support to us. Rest assured that we will always aim to have the best outcome for you.
We hope you have a wonderful day!
Kind regards,
Scoopon
Marvell from Customer Service team get…
Marvell from Customer Service team get back to me really when I had issue with my order, and follow up with the issue until resolved. Really helpful and patient.
13 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Angela,
We appreciate your time in leaving us this awesome feedback!
All smiles on our faces when we read through that our team has brought you quick resolution, we commit to being dedicated to your satisfaction at all times. Marvell is all flattered to your commendation.
We hope you have a lovely day!
Kind regards,
Scoopon
I needed a new voucher code and Marvell…
I needed a new voucher code and Marvell was able to do this very quickly and easily
11 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi John,
Thank you for writing us this amazing feedback!
We're beyond delighted to see that Marvell was able to deliver a wonderful job in providing you a new voucher. We will surely give him the commendation and applaud that he deserves for this job well done!
May you have a great day ahead!
Kind regards,
Scoopon
Fantastic customer service with Gionn A…
Fantastic customer service with Gionn A - thank you :)
9 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi our valued customer,
Thank you for leaving us this 5-star review.
We are so much delighted that Gionn had yet again done a great job and displayed a fantastic attitude. He's been one of our best assets and will surely give this superstar a pat on the back for his job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
Wonderful and helpful service from…
Wonderful and helpful service from Annabel
I had trouble redeeming my voucher and e mailed Scoopon and it was resolved almost immediately
Very happy with the service provided to me
7 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Nerilyn,
Thank you for your enlightening review!
We are so much delighted that Annabel was able to deliver above and beyond customer service experience for you. We will make sure this superstar receives her well-deserved commendation.
We hope you have a lovely day!
Kind regards,
Scoopon
Fixed problem
6 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Adam,
We appreciate your time in leaving us this awesome feedback!
All smiles on our faces when we read through that Scoopon has fixed your problem, we commit to being dedicated to your satisfaction at all times.
We hope you have a lovely day!
Kind regards,
Scoopon
Great Service from Marvell
Thank you so much to Marvell for following up on our request. We had waited 24 hours for a reply and as soon as we contacted Scoopon again Marvell resolved our problem.
6 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Leonie
We appreciate you leaving us this delightful review.
We totally agree that Marvell is a superstar and we are beyond happy that he was able to assist you with your request within 24 hours. We will certainly give him the commendation that he deserves for this job well done!
Have a lovely day!
Kind regards,
Scoopon
Very nice conversation and convenient…
Very nice conversation and convenient solution to the problem
5 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Musa,
Thank you for your time in posting this lovely review.
We'd like to take this opportunity to let you know that we appreciate you expressing your satisfaction and support to us. Rest assured that we will always aim to have the best outcome for you.
We hope you have a wonderful day!
Kind regards,
Scoopon
Very Satisfied
Very Satisfied
I was assisted by Marvel and was very satisfied. She was courteous professional and kept me informed throughout the process of getting my refund.
I would not hesitate to recommend Marvel to assist anyone who has issues with Scoopon
5 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi K L,
We appreciate your time in leaving us a 5-star review!
Truly Marvell is a star and we are grateful that he was able to help with your refund. We will surely give him a pat on the back for this job well done!
We hope you have a nice day ahead!
Kind regards,
Scoopon
Booking problem, sorted.
I was having difficulties booking my date and time for the use of my voucher, I attempted it myself a few times being unsuccessful.
Unfortunately I missed out on the time I was hoping for, but with by jumping on the chat to Marvell i was able to get a quick response and help with with my booking.
Thank you 😊
5 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Tiff,
Thank you for your time in writing us this wonderful review.
We are beyond delighted that Marvell had yet again done a great job to showcase how consistent he is in bringing customer satisfaction. We'll definitely give him a huge applaud for this.
We hope you have a nice day!
Kind regards,
Scoopon
I am very happy with the way I was…
I am very happy with the way I was assisted with my booking. Cheers Marvell!
5 luglio 2021
Non scritta su invito
Risposta di Scoopon
Hi Joy,
Thank you for your time in writing us this lovely review.
We are happy to know that Marvell had yet made great remarks in helping you and we will surely let him know your sweet thoughts in his job well done!
We hope you have a nice day!
Kind regards,
Scoopon
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
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