The team was very professional. All questions were answered and no pressure to purchase. This is our first sauna purchase and we researched vendors extensively ultimately deciding on SaunaKits. Ou... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Matthew Adriano was fantastic to work with as I explored and honed in on the right electric sauna stove for my planned needs. Unfortunately, I have had to put the project on hold for now, but througho... Leggi di più
I was THRILLED with my experience buying a sauna heater, control kit and stones from saunakits.com (formerly Nordica Sauna). From the first phone call through delivery, they gave me personalized servi... Leggi di più
Fantastic last mile driver! He clearly had a lot of experience, had no issue making a tight reverse into our driveway and getting close to the garage. Then he expertly maneuvered the fork lift and c... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
Informazioni di contatto
4,9
Eccellente
505 recensioni
Ha risposto al 25% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Purchased the S4N tub
I spoke to John, and he made the process quick and smooth. He answered all my questions and knew the products and features very well. We were able to figure out logistics and all the details over a quick phone call.
17 dicembre 2025
Non scritta su invito
Nordica Sauna
Product - as described. Communication w. - manufacturer/supplier 10/10, w. broker 9/10. In summary - a perfect experience w. the main entities- the manufacturer and its broker. My kind recommendation to both of them is to replace the local (western WA state) shipping company as incompetent and malevolent that caused issues for all of us. Important to add that in dealing w. the local shipping issues - both the manufacturer and their broker mitigated the best solution promptly & professionally.
11 dicembre 2025
Non scritta su invito
The sauna is awesome and the support…
The sauna is awesome and the support after the purchase was great.
10 dicembre 2025
Website was easy to use
16 dicembre 2025
Non scritta su invito
Very nice people
Very nice people. Easy and friendly. No problems.
16 dicembre 2025
Non scritta su invito
I am still trying to set this thing up. Very poor set up in instructions.
I am still trying to set this thing up. Your instructions, assembly, lack of customer service is a big concern. Now my heater is not working because of a safety switch. It was never packed with. I gotta tell you, the actual sauna is really beautiful putting it together in pieces is a complete and utter disappointment.
17 novembre 2025
Good products
Krizza Belmonte Was great to work with. I am enjoying my new sauna. Would do business with them again.
1 dicembre 2025
Non scritta su invito
Had a great purchasing experience
Had a great purchasing experience. Waiting to see how delivery goes
13 dicembre 2025
Non scritta su invito
Great Customer Service
Customer service reached out to me to make sure I was aware my order would be arriving later in the month and if I was still ok with that. I also inquired about something else regardung my order and they said they would look into it, which they did and notified me of the update. Very helpful and I appreciate it!
5 dicembre 2025
Great Customer Service
They were immediately responsive to my questions. After the order was placed, the shipping was very fast. When the shipping company didn't reach out to arrange delivery, Nordica contacted them on my behalf to inquire. I would definitely order from them again.
30 novembre 2025
Non scritta su invito
Jessica was extremely patient
Jessica was extremely patient, informative, kind, punctual, and professional. She did an outstanding job walking us through all options. Hands down best customer service.
12 dicembre 2025
Nordica is a great company with very…
Nordica is a great company with very knowledgeable, friendly and available staff.
12 dicembre 2025
Non scritta su invito
Working with Eric at Nordica Sauna has…
Working with Eric at Nordica Sauna has been outstanding from the start. He’s responsive, knowledgeable, and made the entire ordering process simple and stress-free. Even though I’m still waiting on delivery, the customer service alone has already been 5-star. If the sauna is anything like the experience so far, I’m confident it’ll be incredible.
11 dicembre 2025
Non scritta su invito
Very good customer service
Very good customer service. The product arrived on time and was packaged very well.
The quality of the sauna and materials is excellent.
11 dicembre 2025
Non scritta su invito
John Harvia Legend 300duo
So far, working with John has been great. He’s been patient and answering all my questions honestly. He has been respectful. He’s willing to work with pricing, and communication has been immediate. Would recommend!
10 dicembre 2025
Non scritta su invito
It's just a bunch of people in the…
It's just a bunch of people in the Philippines. No actual store.
4 dicembre 2025
Non scritta su invito
Risposta di SaunaKits.com
Hi Bob,
Thanks for your comment. We’d like to clarify a couple of points for anyone reading this.
We are an online business and do not operate a public retail storefront. We don’t represent ourselves as having a physical store, and all sales and support are handled online.
We also work with a distributed team, and like many modern companies, our team members are located in different parts of the world including here in North America. Regardless of location, all customer inquiries are handled with the upmost level of care that you would expect from the #1 rated Sauna Store here on Trustpilot.
We’re proud that the vast majority of our customers have had positive experiences with us. At this time, we’re unable to locate an order or support request under this name, but if you have done business with us, we’d welcome the opportunity to help. Please reach out to customercare@nordicasauna.com with your order details.
Chris
My experience with Jessica as top…
My experience with Jessica as top notch. We had a shipping delay and she was all over it for a solution.
10 dicembre 2025
Non scritta su invito
Well built
Unit came quickly. No damage. Only trouble we had was reading instructions…the print was small. We are loving it.
24 novembre 2025
great service
3 dicembre 2025
Non scritta su invito
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