Sauna Timber Recensioni 189

Contacted Andrei at Sauna timber To discuss my Sauna requirements.
I have no hesitation in recommending This company for all sauna products.
His advise was excellent.All I had to do was give him the dimensions of the room,
He then advised me of how much timber and all material I needed to complete the room.
All communication was informative and 1st Class.
Delivery was very reasonable and fast as we live in the West coast of Scotland.He operates with a great software package which allows you to track your sauna Delivery.
We now have a beautiful sauna.
Thanks again Andrei.👍
We now have a
Thanks again Andrei.

A very prompt and efficient service with help and advice given at every stage.

Top quality and truly amazing service - an engaged seller that really seems to care about saunas and their sauna kit clients. Speedy and very well priced delivery too!

It's refreshing to be able to give a top review to a business rather than complain about poor service.

I honestly can't praise the team at Sauna Timber enough

Helpful, polite and friendly service. Thank you.

Andrei was brilliant! Excellent communication on the telephone, simple hassle free delivery. The sauna door and accessories were absolutely beautiful and top quality. The wood has a lovely natural woody scent that I think is going to be lovely in the sauna. Would definitely recommend to anyone needing sauna products.

Great values and first class products.
Excellent service -rapid delivery and helpful advice on best practice when fitting timber.
provided Excellent and patient support on helping me sort out a payment problem with my bank.
All in all highly recommended as your sauna timber and acessories supplier of choice.

Great product, reasonable delivery times and great service!

Great product at a reasonable price with excellent service.

A brilliant company. I can't recommend them strongly enough .. I bought from Sauna Timber on two occasions, firstly a window and vapour barrier, and secondly timber for benchs, a vent cover and other accessories. .
On both occasions I spoke directly with the owner who gave direct, straightforward information and was unbelievably helpful and informative.
The goods where of excellent quality and the delivery was rapid. In the case of the timber I ordered it on a Wednesday and was called the following afternoon to be told it would be delivered in person bt the owner that evening. I live in southern Scotland and the company is based in East Anglia! .. Incredible!

Quite simply the quality of the products and the service from Andrei cannot be faulted - the man is an inspiration - so much so that he is making me look a lot closer at our own customer service levels.

Excellent service kept us up to date all the way until delivery and after service questions asked helped us with them

Excellent service and communication throughout, will definitely use this company again.

Great timber for sauna superior quality, would definitely use again and recommend
Excellent service.

No thickness dimensions on the pop-down menu and and unless you scroll down to near the bottom of the page (initially off-screen) you don't see any other options than 15mm thick boards. The 11mm boards are the last 3 on the page. I asked the company why there was no thickness listed on the pop-down menu and there was a big sigh over the phone and told it would be "too much information".
What???? I immediately wondered if the man sighed because he's heard this complaint before? The 'solution' he gave me was to spend a further £50, in total, in postage/packing for me to get the right thickness. This was twice the price of the goods. No thanks. Seriously not impressed with their customer service. I found them unhelpful and the sighing rude. I would NEVER use them again.

Great swift delivery, wonderfully fragrant Alder panelling I bought, A++++

We've bought Timber Twice from this company now and both times have received excellent service with quality products. We would not hesitate to recommend Sauna Timber and will certainly be using them again.

I do not normally complete reviews, but on this occasion consider this is a fantastic product with excellent prompt delivery.
The quality of the wood finish is excellent and installation advise on delivery was very helpful. Thank you

Ordered a sauna door on Wednesday and it was delivered direct from Sauna Timber.co.uk on Friday morning!. They let me know when in was coming and gave me a time for the delivery (and they were bang on to the minute). The door came wrapped well, and easy to install.The door was installed within an hour of it being delivered and it looks GREAT!!
The hand delivery only cost £26.00 from Cambridge to Doncaster and because we paid cash on delivery we received a 3% discount on the order.
Absolutely fantastic service!!
Would use again any day!!

Price wise ok, not cheap but not expensive.
Quality of wood is 2 out of 5. Lot of damages hidden in the middle of packs. If you ask for replacement - your request will be rejected with excuse that wood does break. What??? You paid for bloody things but not what you have been offered. Must check all individual packages as they sell planks and other materials from different batches, probably from different suppliers..., so materials you have purchased will not match on: widths, length, colour... etc.
Do not bother to ask them for discount - you will become enemies. Invoice - have never been provided, pack list has been sent instead.
So, my view is: AVOID!
It's many others supplies in the UK who will take care of you and will care about every penny you had spent. So, aftercare is zero! One single transaction cowboys - no trustnest between buyer and seller.