تجربة مميزة بكل معنى الكلمة. منذ اللحظة الأولى كان التعامل احترافيًا وواضحًا، مع حرص حقيقي على تقديم خدمة راقية تُشعرك بالثقة والاهتمام. سرعة الاستجابة، دقة التنفيذ، والالتزام بالتفاصيل تعكس مستوى عال... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I booked an Umrah travel package through their call centre (800 0357 03121) and had to cancel as Umrah visas were not being issued by the relevant authority for the dates I had booked. While the fir... Leggi di più
L'azienda ha risposto
I have booked the package and selected for 2 nights but it’s booked only for 1 night. Called customer service and they are saying the cannot change anything on my booking. Also they can’t cancel and r... Leggi di più
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Really great experience overall. Everything was well organized, booking was easy, and the team was helpful and quick to respond. I enjoyed the trip a lot and everything went as expected. I’d definitel... Leggi di più
L'azienda ha risposto
3,4
Nella media
54 recensioni
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Risposta di Saudia Holidays
أهلاً بك،
نشكرك جزيل الشكر على تقييمك!
يسعدنا جداً أن تجربة الحجز معنا كانت سهلة، مرنة وسريعة.
نتمنى لك رحلة سعيدة، ونبقى تحت تصرفك بالكامل.
مع أطيب التحيات،
شارلوت
Adding wheelchair assistance service
Booking through Saudi holidays should contain better options such as adding wheelchair assistance and adding passengers informations like passport number and expiry dates, I had to contact Saudi airlines to add these information for my booking
13 maggio 2026
Risposta di Saudia Holidays
Hello Dana,
Thank your for your feedback !
Regarding the wheelchair assistance service, the request was indeed registered by the agent who handled the sale during your phone call. As for the passport information, please note that it is not necessary to add it at the time of booking: only the first and last names matter for the validation of your tickets.
Nevertheless, we thank you warmly for your feedback! We take it fully into account in order to constantly improve our services and your experience.
We wish you an excellent trip and remain at your entire disposal.
Best regards,
Charlotte
bad customer service
online booking was straightforward , however i had a negative experience when calling customer service number .
10 giugno 2026
Risposta di Saudia Holidays
Hello Saad,
Thank you for taking the time to share your review.
While we are delighted that your online booking was simple and straightforward, we sincerely regret that your experience with our phone customer service did not meet your expectations.
Please be assured that we take your feedback very seriously in order to improve our team's support and customer care. Our team remains at your entire disposal should you need any further information.
Have a wonderful day,
Charlotte
After reviewing the offer it appears…
After reviewing the offer it appears that its above the regular pricess and its fake offers with low services, also no option to cancel or refund the amount its like spam
31 maggio 2026
Risposta di Saudia Holidays
Hello Adel,
We are sorry to hear that your experience did not meet your expectations.
Our offers are based on real-time availability and pricing provided by our partners. We regret that you found the offer unsatisfactory.
We will take contact with you directly to discuss your feedback in more detail and better understand your concerns.
Have a nice day.
Kind regards,
Monique
Very disappointing experience with…
Very disappointing experience with Saudia Holidays. I booked a hotel package specifically because the website stated that the room would be available upon arrival. I even paid extra based on this information. However, when I arrived, the room was not available as promised and I was asked to pay additional charges.
Customers should be able to trust the information provided during the booking process. The lack of communication and failure to honor what was advertised caused unnecessary stress and frustration at the start of the trip.
I expected much better service and transparency. Unfortunately, this experience has made me hesitant to book through Saudia Holidays again.
31 maggio 2026
Non scritta su invito
Risposta di Saudia Holidays
Hello Abood,
We are sorry to hear about your experience and the inconvenience caused upon your arrival.
After review, the check-in times were indicated in the booking information provided. However, we understand your disappointment regarding the room availability and the additional charges requested on site.
We will contact you directly to discuss your experience in more detail and see how we can assist you. In the meantime, we wish you a pleasant stay.
Kind regards,
Monique
Risposta di Saudia Holidays
مرحبًا Ashwaq،
شكرًا جزيلًا لكِ على هذا التعليق الرائع وثقتكِ بنا!
نحن سعداء جدًا لأن رحلتكِ كانت ممتازة وعلى مستوى تطلعاتكِ. نتمنى لكِ دائمًا رحلات ممتعة معنا!
تحياتي الحارة،
Charlotte
I like the whole planning and coast
I like the whole planning and coast. Dislike the timing of the return flight
6 maggio 2026
Risposta di Saudia Holidays
Hello Sahar,
Thank your for sharing your feedback. We are delighted to hear that you were satisfied with the overall planning of your trip and that our prices met your expectations.
However, we are sorry to hear that the timing of your return flight was not ideal. Flight schedules are determined by the airlines, but we fully understand how this can affect your travel comfort. We will certainly take your feedback into account to improve our future offers.
Thank you for choosing us, and we look forward to welcoming you back on your next trip !
Best regards,
Charlotte
My recent experience with Saudi, booking number :2604067
My recent experience with Saudi Holidays has been extremely frustrating. Due to severe technical issues and a complete lack of coordination between the platform and the airline, my flight was canceled despite successful payment. The customer support failed to provide any immediate resolutions, forcing me to escalate the matter and file an official complaint with the Ministry of Tourism to recover my rights. Highly unprofessional and unreliable for holiday planning.
12 maggio 2026
Risposta di Saudia Holidays
Hello Bashaer,
My name is Audrey and I am in charge of handling your file.
I have carefully reviewed the various elements you provided, and we are truly sorry about the situation.
To review your request and provide a personalized response, we have sent you a message to collect the necessary information to identify your file.
While we await your reply,
I remain at your disposal for any further information and wish you an excellent day.
Best regards,
Audrey
Bad user experience i cant Bad user experience i cant edit or change edit or…
Bad user experience i cant edit or change
18 maggio 2026
Risposta di Saudia Holidays
Hello Majid,
We have taken note of your comment and would like to thank you for taking the time to share your feedback.
Please rest assured that your comments have been immediately forwarded to the relevant department.
In addition, an email has been sent to you via your customer account.
Kind regards,
Audrey
Risposta di Saudia Holidays
Bonjour Fatou,
Nous vous remercions pour votre retour positif ! Nous sommes ravis que vous ayez vécu une bonne expérience avec nous.
Nous vous souhaitons un excellent voyage et restons à votre entière disposition pour toute information complémentaire.
Bien à vous,
Charlotte
Great one stop for all but the after…
Great one stop for all but the after sale experience is supbar even if the reservation was made a few days back minimal, if any, changes can be made to it
1 maggio 2026
Risposta di Saudia Holidays
Hello Abdulaziz,
Thank you for your feedback. We are glad you enjoyed the convenience of our "one-stop" platform, but we are sorry to hear about your frustration regarding the post-booking experience.
We take your comment regarding the difficulty of making changes seriously, as we are always looking for ways to improve our after-sales support and flexibility.
We wish you a pleasant trip and remain at your disposal for any further information.
Best regards,
Charlotte
Risposta di Saudia Holidays
Hello Saad,
Thank you for your positive feedback ! We are delighted that you enjoyed our offers and found our website easy to use.
We wish you an excellent stay and remain at your full disposal.
Best regards,
Charlotte
Website was easy to navigate
Website was easy to navigate. I called the helpline to change my last name. They were helpful.
I am still waiting for them to get back to me.
2 maggio 2026
Risposta di Saudia Holidays
Hello Mélanie,
Thank you for taking the time to share your experience! We are glad that you found our webiste easy to navigate and that our helpline team was helpful in initiating your last name change.
Regarding the update you are currently waiting for, we sincerely apologize for the delay. Name modification requests can sometimes take a little extra time as they require manual verification to ensure all travel documents match perfectly.
Please rest assured that our teams are on it. If you do not receive an update shortly, do not hesitate to reach out to us again with your booking reference so we can check the status for you right away.
Thank you for your patience, and we wish you an excellent upcoming trip!
Best regards,
Charlotte
I am unable to eidt my details in my…
I am unable to eidt my details in my booking eg: passport
26 aprile 2026
Risposta di Saudia Holidays
Hello Saif,
We are sorry for the inconvenience you are experiencing.
As discussed during our phone call, this issue is related directly to the airline, so we encourage you to contact them to update your passport details.
We are glad that we were able to assist you with your upgrade request. We remain in contact with you via your customer account.
Have a nice day.
Kind regards,
Monique
Risposta di Saudia Holidays
Hello Fahed,
Thank you for your feedback ! We are delighted to hear that you found our service very easy to use.
It was a pleasure assisting you, and we look forward to accompanying you on your next trip !
Best regards,
Charlotte
I have booked the package and selected…
I have booked the package and selected for 2 nights but it’s booked only for 1 night. Called customer service and they are saying the cannot change anything on my booking. Also they can’t cancel and refund my money. It’s frustrating. As per USA government regulations airline tickets are fully refundable with in 24 hours. And they are not doing that . I have only few hours left in my 24 hours. If I didn’t get an answer I will go for a complaint
17 aprile 2026
Non scritta su invito
Risposta di Saudia Holidays
Hello Riyas Mohiyudheen,
Thank you for your feedback. We can confirm that we have taken note of your request regarding the information provided.
We have already forwarded your case to the relevant department. We will get back to you as soon as possible.
Kind regards,
Audrey
The information submitted in your…
The information submitted in your website are accurate and in the booking confirmation. However, the information your team shared with Saudia (dob) are incorrect in Saudia website
8 aprile 2026
Risposta di Saudia Holidays
Hello Abdullah,
Thank you for your feedback. We can confirm that we have taken note of your enquiry regarding the information provided.
We have already forwarded your case to the relevant department so that they can check with the company. We will get back to you as soon as possible once we have received their response.
Kind regards,
Audrey
No customer service !
14 aprile 2026
Risposta di Saudia Holidays
Hello Afnan,
My name is Audrey and I am in charge of handling your file.
I have carefully reviewed the various elements you provided, and we are truly sorry about the situation.
To review your request and provide a personalized response, we have sent you a message to collect the necessary information to identify your file.
While we await your reply,
I remain at your disposal for any further information and wish you an excellent day.
Best regards,
Audrey
Risposta di Saudia Holidays
Hello Ziyad,
Thank you for taking the time to share your feedback on our travel offers!
We are delighted that your first experience met your expectations. We remain available to answer any questions you may have to ensure your trip is as smooth as possible.
Have a wonderful day.
Sincerely,
Nabyl
السعر مرتفع
الرد متاخر، السعر مرتفع مقارنة لو حجزت مباشره من الفندق حتى بعد اضافة كود الخصم، البيانات المرفقة في الموقع معكوسة عن الي وجدتها في الحجز
2 aprile 2026
Risposta di Saudia Holidays
عزيزي عبد الله،
شكرًا لملاحظاتك. نأسف لسماع المشكلات التي واجهتها بخصوص موقع الغرفة، والخطأ في معلومات الحجز، والإزعاج الذي تسبب به ذلك.
لقد تواصل معك فريقنا لتقديم المزيد من المساعدة، ويسعدنا أننا تمكنا من مساعدتك في إضافة أميال الفرسان عبر تطبيق الخطوط السعودية.
مع أطيب التحيات
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