Excellent experience. Answered any questions we had, The Santa Clause Experience was Brilliant- every activity was better than expected. Dog Sled was excellent - every body had the opportunity to ha... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Excellent experience. Answered any questions we had, The Santa Clause Experience was Brilliant- every activity was better than expected. Dog Sled was excellent - every body had the opportunity to ha... Leggi di più
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Kira was so friendly and helpful as was every other team member we spoke to. We called in a panic after having our holiday with Tui cancelled last minute and kira did her best to find us an alternativ... Leggi di più
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Dealing with Holly to book our family Lapland trip was an absolute pleasure, she couldn’t have been more helpful, so friendly and knowledgeable. She gave us plenty of options to suit our budget. She w... Leggi di più
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Spoke with a lovely staff member called Mona Samandi on a Sunday around lunchtime and by close of play, we had booked up to go to Santa’s Lapland for 2 nights in December. Very efficient worker who se... Leggi di più
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Helping families across the UK make magical memories in Lapland 🎅 We offer a huge selection of Day Trips, Short Breaks and Arctic Adventures from various UK airports to magical Lapland. All of our Lapland holidays offered are ABTA and ATOL protected giving you the peace of mind that your money is always safe.
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This trip was amazing. We booked it last minute and the agent couldn’t have been more helpful. The moment we arrived at the airport from the minute we stepped off the coach it was a magical experience. From the star on the coach, the songs, the stops, the activities- it was all like a well oiled machine with so much happiness and laughter thrown in. We did reindeer and husky sleigh rides, Mrs Claus work shop, post office…. Accommodation and food wasn’t 5* but ok. What a memorable trip - I have raved about it to everyone I know - we are still on cloud 9. Would highly recommend.

Risposta di SantaClausTrips
Everything was great. I’ve been helped to find my perfect Lapland holiday.
Thank you

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Always helpful and clearly explained the ins and outs of the trip we are going on. It all adds to the experience. Me and my wife cannot wait to see the kids faces when we tell them!

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Holly came back to my email enquiry very quickly with a quotation for exactly what I requested. She then gave me lots of advice and made the booking process very easy. Holly is very professional and upbeat.

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We have just booked a trip of a lifetime to Lapland. We were pretty sure we knew who we wanted to book with and where we wanted to stay but we called Santa Claus Trips just to double check. Jodie answered my call and completely changed our minds! She was so knowledgeable and provided lots of information so we were able to choose the best option for our family. She wasn’t pushy but was always available if we had more questions. An absolute credit to the company. We are so excited and can’t wait to go in December.

Risposta di SantaClausTrips
Booking was easy, no problems and any questions were answered promptly.
I tried booking with another company but was messed around.
My decision to book came down to what was on offer, the other company offered a husky ride or reindeer ride and lunch. With this booking we have meals on the flight plus lunch, husky ride, reindeer ride and snowmobile. Plus so much more.
I did this years ago for my daughter who is now 40 and now i want to do the same for my grandaughter.
We still often speak about the trip and want her to have the same experience.

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Jodie was very VERY helpful in my booking and her knowledge of the trips was amazing and we can’t wait to go :-)

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Jane made choosing a trip to Lapland for us easy. She explored several options to ensure we could find a trip which ticked all the prices within our budget. Thank you!

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Excellent communication from initial enquiry. Follow up calls very useful. Not been on the holiday yet but had two emails requesting I give feedback. I’m happy so far.

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Louise was an amazing sales person, full of knowledge and a passion for the holidays, really helped me pick the perfect one.
She explained everything in great detail and made the process effortless. An absolute credit to the company.

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The expert I was allocated (Jane) was amazing she was very helpful friendly and informative answered every question I had and called me back very quickly after I requested the quotes and decided to book, very happy with the customer service I didn't feel pressured at all

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Customer service is amazing, I am going with 2 children with complex needs one using a wheelchair and the customer service agent couldn’t of done anymore to ensure we have easy access and providing the best accommodation to suit our needs. Extremely helpful and knowledgable for excisions too. Offering advise on things we would potentially need like ear defenders for the huskies etc. This is the 2nd time we’ve booked and the previous agent was just as knowledgable and helpful. Great service all round.

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The advisor was very thorough and explained everything yo me about the trip and what else we would need to sort. They checked everything again before we agreed to go ahead and gave us plenty of time to think about all them possible options.

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First class - Jodie made the booking experience easy and accessible and took time to answer all my questions. 5 stars! 🙂

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Great service with help and advice to ensure the best break and trip package for our requirements. Couldn’t recommend enough.

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Jane was fab with helping us deciding ..Nothing too much trouble and explained things very well

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Good, but seemed a lot of repeat info. Also a shame that if you do the day trip you can't let father christmas know anything about your child

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