Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 4 stelle su 5

I'll start by saying, now that I have the correct product and components of it, I'm very happy with it. It is good quality and heats up quickly. However, when I received the product, it had the wrong... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Although customer service is via email they answer pretty quick and provide good customer service. I assembled myself in under and hour. It would be easier with 2 people but not impossible alone. I h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I purchased the red light expansion kit for my one-person infrared sauna. I just installed it yesterday and have used it two times so far. I had some questions prior to purchasing and customer service... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The 1 person Full Spectrum Infrared Sauna was easy to put together with 2 people. All components were good quality and create a nice appearance. The control panel is easy to work. The lighting package... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

31 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Loving my new purchase

Everything was seamless from ordering, to delivery, to ease of set-up. It's exactly as advertised and I've been using it daily. I'm thrilled with my purchase and have been urging friends and family to make the investment in their own sauna! A total game-changer!

23 febbraio 2026
Non scritta su invito
Logo di SalusHEAT

Risposta di SalusHEAT

Hi Alex,
We're so glad your experience was seamless and that you're loving daily sessions in your sauna! Thank you for urging friends and family to invest in their wellness too. We're honored to be your game-changer!

Warmly,
The SalusHeat Team

Valutata 5 stelle su 5

Awesome home Sauna purchase

When searching for options for my new home sauna, I'll admit I was somewhat skeptical due to the affordability of this Salus Heat 2 person corner model. While others are charging more than DOUBLE the price, this unit from Salus Heat has NOT DISSAPOINTED in any way, shape, or form. It went together in about 40 minutes, just as promised. Literally took longer to open cartons and unbox than assembly. Ample room for 2 full grown adults and heats up to full potential, again as promised, in 30-40 minutes. This unit is awesome! Perfect finishing touch to our new home gym!

3 febbraio 2026
Non scritta su invito
Logo di SalusHEAT

Risposta di SalusHEAT

Hi Kelly,
We're thrilled your corner sauna exceeded all expectations and became the perfect finishing touch to your home gym! Thank you for highlighting the incredible value, quick assembly, and spacious comfort. We truly appreciate you trusting SalusHeat!

Warmly,
The SalusHeat Team

Valutata 5 stelle su 5

I love my sauna and use it daily

I love my sauna and so happy I decided to get it. The delivery was smooth and it was pretty easy to assemble (definitely needs 2 people for the roof). Just ordered the wood floor tile which makes it even more comfortable

19 febbraio 2026
Non scritta su invito
Logo di SalusHEAT

Risposta di SalusHEAT

Hi Nancy,

We're so happy to hear you're loving your sauna and using it daily! Thank you for sharing that delivery was smooth and assembly was easy. The wood floor tiles are a wonderful addition for extra comfort. Enjoy every session!

Warmly,
The SalusHeat Team

Valutata 5 stelle su 5

A+ for the 902S Pro 2 Person Ultra-Low EMF Full Spectrum Infrared Sauna

I ordered the 902S Pro 2 Person Ultra-Low EMF Full Spectrum Infrared Sauna and am so glad that I did! I did a ton of research before buying and this sauna had everything that I wanted and more. It was easy to assemble (although I paid someone to do so - it seemed easy for them) and it heats to 149 degrees every time. I paid extra for the red cedar and it's worth it. Our basement smells amazing!

20 gennaio 2026
Non scritta su invito
Logo di SalusHEAT

Risposta di SalusHEAT

Hi Jessica,

Thank you so much for your wonderful review! We're thrilled your 902S Pro sauna met all your expectations after such thorough research. The red cedar truly does add a beautiful touch and we're so glad your basement smells amazing. We hope you enjoy many relaxing and rejuvenating sessions for years to come!

Warmly,
The SalusHeat Team

Valutata 5 stelle su 5

I’m thrilled with my Salus Heat sauna

I’m thrilled with my Salus Heat sauna. The cost-benefit is easily the best I’ve seen; you get high-end features like the floor and calf heaters that actually make a difference, without the massive price tag.

The heat-up time is also impressive—it hits my target temp in about 25 minutes and stays rock-solid throughout the session. If you want a premium, efficient sauna experience that doesn't break the bank, this is definitely the one to get

18 febbraio 2026
Non scritta su invito
Logo di SalusHEAT

Risposta di SalusHEAT

Hi Nathaniel,
We're thrilled you're beyond impressed with your SalusHeat sauna and appreciate you highlighting the incredible value, premium features like floor and calf heaters, and consistent fast heating. Thank you for recognizing the high-end quality at an accessible price. Enjoy every immersive session!

Warmly,
The SalusHeat Team

Valutata 5 stelle su 5

Just what we needed!

We've had our sauna a few weeks and use it almost daily. Assembly was easy for the two of us but definitely take your time and follow the instructions carefully. The cedar smells amazing and adding the additional flooring (last two photos) was simple enough to cut to size. We are truly hoping to see the health benefits soon throughout our health and fitness journey. If we didn't move so frequently (military) I would have gotten a much large one but the 3-person fits my husband and I comfortably enough.

17 febbraio 2026
Non scritta su invito
Logo di SalusHEAT

Risposta di SalusHEAT

Hi Sunshine,
We're thrilled your 3-person sauna is fitting perfectly into your military lifestyle and providing a cozy retreat for you both! Thank you for highlighting the easy assembly, beautiful cedar scent, and customizable flooring. Wishing you many health benefits on your journey ahead!

Warmly,
The SalusHeat Team

Valutata 5 stelle su 5

Very Happy

After doing a lot of research on which sauna we wanted to get we decided to pull the trigger and get this low EMF 2 person sauna. We are two ladies so we were a little concerned about installing it on our own. We paid for delivery to the room it was being installed in. We were happy to do that as it came in three boxes and they were all very heavy. The delivery drivers were great. We opened all the boxes and took out all the pieces to make sure everything was good before installing. We had no issues and they were packaged very well and safely. We did end up needing a little muscle and height help as the front door panel is very heavy with the glass on it. And the top is the last piece so its a little hard to lift up and onto the unit. But with a little help from a third person we did it pretty easily. We loved that all the panels connected easily by sliding into each other with no screws etc. Over all it was fairly easy to install this unit. Once we had it installed now for the fun part! The sauna heats up to the full 145* in about 40 minutes. (only needs to get to that temp because of the infrared panels) The lights are great. It has blue tooth that works well for your device. It is spacious for 2 if you want to fit. We bought the extra backrest...I don't like it but my partner does. Overall we have been very happy with this purchase. 10 out of 10.

5 febbraio 2026
Non scritta su invito
Logo di SalusHEAT

Risposta di SalusHEAT

Hi Sarah,
We're thrilled to hear how much you and your partner are enjoying your sauna! Thank you for trusting us after your research. It's wonderful that the delivery went smoothly and that, with the right support, assembly was manageable. We truly appreciate you highlighting the easy-panel design, effective heating, and features like Bluetooth. Enjoy every rejuvenating session together!

Warmly,
The SalusHeat Team

Valutata 1 stelle su 5

There’s literally nobody to call or is…

There’s literally nobody to call or is calling you when you ask. Bought an infrared sauna including red light therapy. The light never arrived for three months. It’s shipped since January 9th but not to me. Tracking isn’t working at all! Never again! It’s sad that you only reacted after a negative review!!!! every email you sent you don’t even know my name! You name me by the city I live in.

20 gennaio 2026
Non scritta su invito
Logo di SalusHEAT

Risposta di SalusHEAT

Hi Andreas,

We sincerely apologize for the delay and the inconvenience with your Red Light Therapy expansion kit. This accessory was offered as a pre-sale item with limited initial stock, which unfortunately caused significant shipping delays.

Our tracking now indicates an estimated delivery date of tomorrow. To address the impact on your experience, we have issued a full refund for the accessory and are investigating the shipping discrepancy with our carrier.

If the item does not arrive, please contact our support team directly, and we will arrange for a complimentary replacement to be shipped to you immediately.

Thank you for your patience and understanding as we work to resolve this for you.

SalusHEAT Team

Valutata 1 stelle su 5

I ordered a sauna in early June

I ordered a sauna in early July. It arrived in late August, long past the typical 2-week delivery. I was frustrated because I tracked it with Salus and at one point the delivery order was cancelled. I paid $2600. No reason why. My credit card, however, was charged.

I protested. They responded. Still charged.

Then the package that finally arrived, long past due, had a small broken part. A tiny (2 inch) piece of hardware that can be replaced, but was essential to it joining sides.

I texted them. They said, yeah, sorry, we'll get this to you. And after aborted UPS tracking tries, three tries, three weeks, one in which they said they 2-day air it to me, has now sent back. Again. With no explanation.

I'd love for you to see the email conversation with Jeffrey, Kate, and Luna passing the ball, answering emails like an AI bot, not fixing a simple request for a critical part that could be shipped next day in an envelope.

Do not order a sauna or a teacup from Salus HEAT.

7 settembre 2025
Non scritta su invito
Logo di SalusHEAT

Risposta di SalusHEAT

Hi John,

We sincerely apologize for the unacceptable delays and communication breakdowns you experienced regarding the delivery of your sauna and the replacement part. This falls far below our usual service standards.

We are, however, very glad to know you finally received the hardware part on September 12th and have since been able to enjoy your sauna. Thank you for your immense patience throughout this process.

If you have any further concerns, please do not hesitate to reach out to our team directly. We are here to help.

SalusHEAT Team

Valutata 1 stelle su 5

I would seriously avoid these guys

I would seriously avoid these guys ! One of there employees just scammed me for 2k , took my payment threw there official website Email and didn’t send me my sauna !! The manager even admitted that there employee was deleting all the emails for weeks into the junk folder and still refused to send me my sauna or refund back after given him all the proof in black and white ! I’ve been told that this certain employee has done it before as well by reading online

Salus heat is just drop shipping these saunas as the corrupt owner is based in USA and these are made in the Philippines . If something goes wrong good luck trying to get it fixed . There no record of there business legitimately training online it’s all dodgy . Just buy a reputable brand like sunlighten of clear light yes it’s abit more but you won’t have the risk of either not getting a sauna or chucking it away because the warranty is as good as mc Donald’s toy , you have been warned ,,, buy cheap buy twice !!

If you search on YouTube Matt Justice ( certified saunas )
Search for salus heat scammers he’s done a big video exposing them

Don’t take the risk

10 gennaio 2025
Non scritta su invito
Logo di SalusHEAT

Risposta di SalusHEAT

Hi Dino,

We sincerely apologize for the distress this situation has caused you. We take all reports of fraud extremely seriously. After a thorough investigation, we found no evidence linking any of our employees to fraudulent activity. However, we acknowledge this does not change your experience, and we deeply regret that.

To make things right, we have issued a full reimbursement of £1,650.95 GBP ($2,249.87 USD) to cover both the original $2,052 transaction and the exchange rate/handling fees ($197.87). This payment was sent in February 2025 via our only official PayPal account (salusheat@outlook.com) because we respect how hard you’ve worked for your money and wanted to ensure you received every penny back.

To protect all customers, we now enforce stricter payment verification and staff training. Our only authorized payment method is through our official website (https://salusheat.com). We strongly advise against using PayPal "Friends and Family" or other links for transactions.

We value every customer and are committed to improving our processes to prevent such incidents.

Best regards,
Jeffrey
Customer Support Manager
SalusHEAT Team

Valutata 1 stelle su 5

I've placed order with SalusHEAT on…their website

I've placed order with SalusHEAT on march 18, 2024. Today is April 26, 2024 and I still did not get my sauna which I ordered with $299 white glove shipping. They supposed to ship it on April 3rd. After a week tracking did not change. Salusheat informed that my sauna was lost and they shipped a new one. The new one never reached me. Customer support was not helpful and there were many mistakes with my order. Address to deliver was wrong, the name for order was wrong. Salusheat blamed logistics partner, their logistic partner blamed SalusHEAT. I wasted so much time calling both and figuring where my order was, that I am completely frustrated and tired. When I requested to cancel my order and refund me money - SalusHEAT went absent claiming I received my delivery. what?! joke company.

28 marzo 2024
Non scritta su invito
Logo di SalusHEAT

Risposta di SalusHEAT

Hi Andrei,

We sincerely apologize for the delays and frustration you experienced with your March 2024 order. Upon review, we found that the initial shipment was lost in transit, and the replacement was mistakenly delivered to the wrong address due to a carrier error. Once identified, we had redirected it to you as quickly as possible. When you requested cancellation instead, we processed your refund promptly as you preferred.

We recognize our communication during this process should have been clearer, and we regret the inconvenience caused. Since then, we have strengthened our coordination with logistics partners and improved order tracking to prevent similar issues.

Your feedback has been valuable in helping us enhance our service. Should you reconsider our services, we'd value the chance to restore your trust.

Sincerely,
Jeffrey
SalusHEAT Team

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più