Disappointed by Portion Sizes and Cleanliness
I took my whole family to Salts Smokehouse, and while the steak and burger had ok flavor, we were really disappointed by the portion sizes of the chips, especially given the premium prices. Each item—burger, steak—was priced as a premium offering, and chips were a separate order. I asked about the portion size in advance and was assured it would be ample, but it was tiny. It reminded me of how top brands know that a small side costs almost nothing, but a generous portion keeps people coming back. Beyond that, even the service was off—after our meal, we had to ask several times for water, and it never arrived until we reminded them. What made it worse was the cleanliness—when I went to wash my hands in the bathroom area, the sink was so dirty I felt like my hands would get even worse. Cleanliness is so crucial in a restaurant, and it didn’t extend beyond the front. I should have taken a picture, but even without it, this needs addressing. For the premium prices, I expect a complete, clean, and attentive experience, and sadly, this visit didn’t live up to that. I hope they improve, because there’s real potential here.






