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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Absolutely some of the best chocolates I've ever tried. Also really well matched flavours unlike some chocolate makers who just throw any old flavours together trying to be incentive but it just doesn... Leggi di più

Valutata 5 stelle su 5

Absolutely perfect and indulgent chocolate Easter eggs. Thick outer shell and lovely filled inner shell with wonderful taste. You can tell they are hand-made in small batches. Very quick despatch an... Leggi di più

Valutata 5 stelle su 5

Simply put, delicious chocolate! Bought as a surprise easter egg for my wife, I also got a few other bits to try. Everything was excellent! Would absolutely buy again. Specifically I got the:... Leggi di più

Valutata 5 stelle su 5

Love the products from Salt & Sugar Art chocolate. The most delicious chocolate truffles and bars with some tried and tested but also more unusual flavour combinations. I also love the fact that the... Leggi di più

Dettagli dell'azienda

  1. Cioccolateria
  2. Cioccolateria artigianale
  3. Fabbrica di cioccolato
  4. Dolciumi
  5. Negozio di dessert
  6. Negozio di articoli da regalo

Scritti dall'azienda

Terroir Artisanal Chocolates is a small, independent chocolatier based in Beverley, East Yorkshire, specialising in handcrafted bonbons, truffles, filled bars and seasonal collections. Every piece is made in small batches using high-quality chocolate and carefully selected ingredients, chosen for their flavour, origin and character.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

407 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Possibly the worst customer service I have ever received, dodgy and multiple policies

If your order goes to plan, I'm sure you'll be fine.

If it doesn't and you expect some help or customer service, expect a rude and vile attitude.

I placed a couple of orders and needed to cancel, so asked for a refund, as the items hadn't even been sent. They agreed but withheld some of the money because apparently, one of their MANY policies that they have scattered around the site, says that they can do that.

When I queried this (took prompting to get a reponse), the owner sent a pretty patronising and sarcastic reply. I've never had such obnoxious treatment from a company. It was just downright rude.

Be careful when ordering from this site, as they appear to have some seriously dodgy processes in terms of their multiple policy pages all over the site.

There are plenty of other companies in the UK that sell a similar product. I'd avoid this one.

Edit: check out the arrogance of the seller's reply and ask yourself whether you'd like to deal with someone like that. And yes, all for £6. It's the principle when dealing with companies which are practically thieves. Thanks to the seller for such a lengthy message. I appreciate the time taken greatly.

31 marzo 2025
Non scritta su invito
Logo di Terroir Chocolate

Risposta di Terroir Chocolate

Dear James,

I’m taking the time to respond to your review, not because I believe you deserve any more of my time, but because I owe it to my loyal customers and potential new clients who come across my work and deserve clarity.

Your order was for a box of 36 bonbons with flavours specifically chosen by you. We followed your instructions precisely, assembled the box flavour by flavour, added a ribbon (which costs £2 for a box that size and is non-reusable), packed it securely with bubble wrap, inserted it into a mailing box, sealed it with “Fragile” tape, and had it ready to be dispatched.

Only then did you contact us asking to cancel the order, if it hadn’t already been processed. Despite your box being fully prepared, I personally took it apart, disposed of the used materials (most of which can’t be reused), and issued a full refund , 100% within 24 hours. This was a gesture of goodwill, as our cancellation policy allows us to retain a fee in such situations.

Following that, you requested to cancel a second order, our Easter Egg and Chocolate Bars – “Pre-order”. As clearly explained on our website, a 10% cancellation fee applies to pre-orders or more. This is because, as a small business, we use pre-orders to plan production and purchase ingredients and materials ahead of time. We honoured your request and refunded the remaining 90%, which was absolutely fair.

We charged that fee because our time costs money, and our work is serious. We are not obligated to process cancellations or respond to messages instantly, just because a customer has suddenly changed their mind or realised they can’t manage their own commitments. You placed two separate orders and then decided you no longer wanted either. That is your right, of course, but the minimum we expect from anyone is a bit of patience, especially when they’re the one causing the inconvenience.

Instead, you chose to flood our inbox with multiple emails and then escalate the matter with PayPal before even giving us the courtesy of time to reply. If you don’t have anything better to do all day, then good for you—thankfully, I do. And yes, the sarcasm is entirely necessary when dealing with entitled behaviour like yours.

In truth, it’s a relief not to have someone like you on our customer list anymore. We put care, effort, and professionalism into what we do, and we prefer to work with customers who value that.

P.S.: All of this over £6—what a joke. The issue isn’t the £6 fee, it’s the complete lack of consideration for our time and the false narrative that we were being unfair. Take a good look at yourself—and maybe try reading before you buy.

Kind regards,
Mayara

Valutata 5 stelle su 5

INCREDIBLE CARAMEL EASTER EGG!

Ordered the caramel toffee and feuilletine chocolate egg for Easter. Delivered on time and was one of the best things I’ve ever eaten. If you want an extra special egg for Easter this is the place to get it! 10/10 and would order again.

27 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Absolutely Amazing Chocolatier!

I am so pleased I stumbled across this amazing chocolatier last year. I ordered some boxes of 4 chocolate truffles as table gifts for Christmas. It was great to be able to choose the flavours for these, so I could cater to people’s tastes, and have 2 different themed boxes each containing 4 different flavours from a fruity box to a caramel based box. They arrived beautifully presented and fully secure in place, despite travelling through a hectic postal service at that time. Everyone thought they looked and tasted incredible and wanted to know where I’d brought them from. Fast forward to this year and I’ve ordered the cheesecake bars for myself a couple of times now, these are just as amazing, the flavours are divine and again arrived beautifully presented. I’ve already placed another order for an Easter Egg which looks so good, I can’t wait to receive it nearer the time. Even tempted to add another egg to the mix and order the mango and passionfruit one as well, the chocolate really is that good!

27 febbraio 2025
Non scritta su invito
Valutata 2 stelle su 5

Poor

Nice looking chocolate, but communication zero

12 febbraio 2025
Non scritta su invito
Logo di Terroir Chocolate

Risposta di Terroir Chocolate

Amadeo Watkins,

I have never received any contact from you, nor have we ever received any order from you online (as you yourself were unable to provide proof of this to Trustpilot). Furthermore, I have never been contacted by you on any social media platform under your name.

Seeing the way you have taken the time and pleasure to come here and attempt to harm a business that you have never even interacted with only confirms that it was a privilege to have had no communication with you – and I sincerely hope it stays that way.

It seems you have far too much free time on your hands if you can afford to come here and try to damage the reputation of a Chocolatier who has been working alone for years, doing her very best for customers who genuinely respect her time and effort.

As for you, I suggest finding something productive to do instead of complaining about a lack of “communication.”

Best regards,
Mayara Zanote

Valutata 5 stelle su 5

Stun. Ning. 😋

Hands down incredible, bought them over a year ago as a gift and we still talk about how great they are to this day!!
100% recommend, will definitely be getting another order :)

19 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent

Excellent, highly recommend. Chocolate looks very nice and fancy. Flavor also was nice. Excellent for a gift .

4 febbraio 2025
Valutata 5 stelle su 5

Dark chocolates need more colour

Very delicate chocolates, the strawberry and cream chocolate is amazing and so fresh. Would like to see some vibrant colours for those preferring dark chocolates. As a dark chocolate selection looks a little bland as a gift by comparison to the other milk and white chocolates. But every chocolate was great to taste.

2 febbraio 2025
Valutata 5 stelle su 5

Extremely talented chocolatier. Exquisite chocolate!

The best chocolate I have ever tasted! Wonderful flavours and such stunning designs for the chocolate truffles. Exquisite! We ordered a couple of the chocolate peanut bars, chocolate truffles and the aerated caramel sales. All absolutely wonderful and will be ordering again very soon. An extremely talented chocolatier.

26 gennaio 2025
Valutata 5 stelle su 5

First class product and service.

First class product and service.
From initial email, fast responses to prompt delivery I have no hesitation recommending Salt & Sugar.
My mum loved her chocolates & said they looked (& tasted) beautiful.

23 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

A delivery of chocolate perfection!

Salt & Sugar Art Chocolate, one of our finest Chocolatiers, make some of the UK’s finest chocolate treats.
Whether it be their unique milk chocolate pistachio bars, their white chocolate lemon bars, or their lemon verbena beautifully decorated individual bites of deliciousness, you won’t be disappointed. Every order comes lovingly packaged, and will arrive with you in perfect condition, ready to gift or consume. Can’t praise this small producer more highly.

21 gennaio 2025
Non scritta su invito

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