Sally Salon Services Ltd Recensioni 

Have been been a customer of Sally's many years.
Unfortunately picked up semi permanent colour instead of the permanent (same packaging )
Was so shocked when I realised and returned the colours after 28 day when they said they would not exchange !!
As the product has no sell by date and in perfect condition I thought dreadful customer service from Sally's!!!
Long standing customer who paid for expensive colours ..
Will be shopping elsewhere for my brand … 👎 to your customer care Sally’s

Mansfield Store- popped in to get some hair dye and needed some assistance, I wasn’t waiting long before someone was able to help which was good. However the sales assistants there had very little knowledge, I was asking for advice on what colour to get and they were just throwing numbers at me and I told them multiple times that I didn’t know what they meant just they proceed to tell me I needed a “5 base” (no idea what that means) and then they walked off. I had to ask them to come back again and show me which one I needed to buy.
They could probably improve their knowledge on products and make it easier for people like myself and others who are not hairdressers

Received my order and no problems at all , I can see there quite lot of negative reviews about Sally's , but your gonna get good and bad experiences with all businesses , but this is my first order from Sally's so I'll keep you updated on here on how my orders go in the future .

Always visit the same store and great great service every time!

Purchased a beauty bag on line. Looked great. However arrived but extremely heavy and bulky for me to carry around mobile. Requested return immediately.
My experience trying to return the product is second class. Advised I cannot return to the shop as apparently a PayPal transaction. Advised must return by post by registered post along with the cost of a £6 label on top for me which they send to print for the product. The bag is extremely heavy and is unreasonable to return by post as it will cost a fortune. I am unsure why I cannot just return to my local shop even if it was a PayPal transaction which it wasn’t. After a few back and forth emails All resolved. Accepted product eventually at the shop
Thank you.

My review is regarding the Mansfield store in Nottinghamshire.

The older blonde assistant is lovely (over 50) the other younger blonde (one who looks like a 1940’s wannabe (late 30’s) Not bring judgy, I just don’t know how else to describe her.
She has always been rude, I had a run in with her years ago and left a Google review, can’t believe she’s still employed there.
Really kills my vibe knowing she’s on the till.
I digress…
I popped in today with my daughter, got my items, placed them on the till, she wasn’t looking at me, just staring at the till, I said, hi what would you like from me as I don’t have my trade card? (I’ve been in a few times with the app) but I had no battery on my phone)
She sighed and said “postcode” really abrupt, gave her my postcode, then she said “name” again abruptly!
Rolled her eyes, which my daughter saw, and advised the assistant to not do that.
I said “why are you being so rude?
She replied YOU ARE!
We’ll I was took a back, I said, I’m sorry but if I’ve forgot my card, then I’m usually asked nicely to provide other information, not sighed at, eye rolled and spoken to like an inconvenience!
I reminded her that I’d left a review of the service by her years ago on Google, shame to see she still have no customer service skills.
For the HO team.
I visited the store today (21/10/21) at 3pm

Please have a word with this woman, she’s not an asset to your company.
I’m taking my business elsewhere.

My wife I
Has never been so pleased with her latest look! If the wife is happy! I am happy. Thank you

Terrible customer service . Won’t be using them again .
Will switch to Capital hair and beauty

I went to pick up some things from Sallys in Crawley and the man who worked there (bald) followed me around pretending to scan items, he asked me in a VERY rude manner if i knew what i was looking for and as if i didnt know what i was doing i replied with what i was looking for as i do work in a profeshional hair salon and we use the products they sell ie. inoa dia ritchesse, dia light and so on, this RUINED my experiance and i will never return! i couldnt belive this APPALING customer service, so rude !!!!!!!! and the prices are double so i wouldn't of bought anything if i didnt need it there and then. would put 0 stars if i could!!

Staff are always on hand to help find products, they even give some guidance around products and things to try if you ask them to. Always have a great deal on nail varnishes and hair dyes, cheapest place to buy Olaplex products too!

horrendous customer service. A recurring payment was taken from my account despite not making an order.

They couldn't even write on email that I would need to speak to my bank so that I could start the process.

Really disgusted at how unhelpful they were to a victim of fraud. Extremely unhelpful.

I visited the Shawlands store on 21st July 21, I remember entering the store looking for hair accessories, I was approached by Shannon asking if I needed any help and I was just to shout if I needed her assistance.

Luckily that time I asked if they had the large rollers and Shannon took me up to the aisle to what I was looking for, today I came into the same branch (no delivery stock until Friday) as Monday yesterday was the English bank holiday.

Appreciated Shannon.

I am only giving this 1 start because 0 starts isn’t an option!!
I ordered over £200 worth of products and I didn’t receive my order, I got in touch to say I hadn’t received my parcel and there response was “it was signed for” ( by a different name I might add) also no picture for proof of delivery just a very blurry picture of a hazard label. They have refused me a refund and said they aren’t looking into as they believe DPD delivered even though no proof has been provided.
Pi**ed off is an understatement!!

If I could give zero stars I would! This is possibly the worst company I have ever had the misfortune to buy from and I'm 56 years old! I bought a set of scissors that were clearly faulty and they arrived in a torn, bashed around bag. I contacted them as they do not provide a returns label and they insist you contact them first. This I did, but they told me point blank that there was no refund on the scissors, even though they are faulty! I emailed straight back and quoted every consumers rights especially when buying online, and again they were not interested. I have now written to their head office and will be recording the delivery of that. I know my rights and this company are diabolical and are not professional, knowledgeable or remotely near interested in serving their public. Disgrace in this day and age. AVOID AT ALL COSTS.

Very disinterested sales staff they were completely unhelpful - I will not be making an effort to visit again !

Have any other hairdressers bought the S-Pro peroxide developer and noticed the colour coding has change and were they advised by a member staff about this change when purchasing?
40vol has always been colour coded in blue.
They changed their colour coding to one standard colour where the gradient got darker as the strength got higher. I have been informed due to several complaints, they took this feedback on board and reverted back to the old style colours in July 2020.
I can see from the website they are still selling as the gradient getting darker!!
Sally's failed to advise me of this colour change so failed in their duty of care to advise these changes when buying this product

Zero ability to contact them - 14 days waiting on a refund - no answers - no phone lines - nothing - Be warned

I would recommend Sally’s for hair supplies

I bought a load of products from Sally’s online in Feb as I wanted to bleach my hair (lockdown boredom) I ordered 3 separate times and delivery was great and customer service was also great. I cannot fault any of the products I bought, I love Sally’s ! A big shout out to the girls at Sally’s Guildford, before lockdown I would purchase products in store and they were great.

Very unhelpful and rigid after sales customer service.
Do not explain products fully or properly on their website. Avoid.
Other wholesalers far more accomodating and helpful.