SAGA INSURANCE VERY, VERY POOR CUSTOMER CARE
Paid for motor insurance through SAGA Insurance Co. and breakdown service who contracted to the (RAC). RAC want to gather a lot of information about individuals. The complaint centred around having to work with an organisation that felt it necessary to collect so much detail in order to use their apps. Very intrusive. Saga were very slow to reply, passed through several responders, issue not addressed as it was not their responsibility. They subcontract work and claim they don't have to do anything when the subcontractor starts to ask for information they have no right to. Saga Insurance claim they have no responsibility, they simply take your money, its commercial needs that matters to them,customer needs seem strangely unimportant,surprising really.
Squeezing information out of people that are generally older than 50 (some much older) is, in my view, an amoral act - shame on SAGA Insurance. Customer Care is clearly in its infancy. This complaint was not resolved, Saga simply said I could use some of the services if I was unwilling to provide all the details the RAC were after, but not the full range. I expect to use the service I am paying for NOT the exempt ones - I want a breakdown service and do not think it is in my interests to provide additional information in order to get it that is not relevant to the service I am paying for. This is the reply received from SAGA - Sep 2026 Disgraceful.
"As I've previously explained, the RAC are responsible for investigating and responding to concerns regarding their service, including the information they request for their app. We will not be able to provide any further follow up in respect of this issue."
Yours sincerely
8 settembre 2026
Non scritta su invito
