These guys are so helpful and quick to respond to any messages I have. They send my medications on time every time! And if I need them earlier than normal, they will always try their best. Havin... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Constantly missing items from delivery. Have been so bad that a once full medication order is so out off sync that it has to be sent in two orders. One off prescriptions not being delivered in 24 to... Leggi di più
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I am so pleased with RX live - I tried 8 pharmacies in South Devon to dispense blister pack meds for elderly father, as mum was struggling to work out his meds even with a dossette box. Once set... Leggi di più
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I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... Leggi di più
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Scritti dall'azienda
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Informazioni di contatto
3-4 chalice close, sm6 9ru, wallington, Regno Unito
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
4,0
Molto buono
720 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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I received my medication very quickly…
I received my medication very quickly and the customer service staff is excellent. Highly recommended
2 gennaio 2025
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you so much for your kind words Mrs Wong as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Risposta di RXLive Pharmacy
Thank you so much for your kind words Rahul as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
RXLive are fantastic
RXLive are fantastic. They are accurate, speedy and communicate in a timely and professional manner. I would highly recommend!!
2 gennaio 2025
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you so much for your kind words James as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
STILL no working android app
Still trying to iron out a few hiccups with all my meds.. I haven't recieved some meds and have felt terrible thru Xmas and new years as my stomach burned and was unable to eat anything due to meds nit being delivered.. All I got was about 10 emails altogether cancelling orders which made no sense to me... Also I find it impossible to cancel any meds which I've listed with typos or errors.. Even after sending emails.. It doesn't help that it still doesn't have a usable app for Android which is irritating. I could speak to an operator but I expect to have a working fully functional app so I don't have to call and speak to a person to correct things every time...as I had to wait all thru Xmas and new years holidays to be able to call someone. I will change my review once they manage to correct my meds and deliveries or else I will have to look for another online pharmacy
2 gennaio 2025
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused and want to assure you that your concern has been escalated to our Head Pharmacist, who will be in touch with you shortly to ensure the issue is fully resolved.
To assist us in resolving this matter as quickly as possible, we kindly ask that you email us urgently at support@rxlive.co.uk with your full name and contact details. This will allow us to promptly identify your account and proceed with resolving the issue. Once we receive your email, the pharmacist will contact you directly to address the situation. We can deliver tomorrow morning.
Please note that our phone lines have remained open throughout the festive season, except on the 25th, 26th of December, and 1st of January. Our team has been working tirelessly to deliver medications free of charge during the holidays, and we are committed to resolving your concern without delay.
We greatly appreciate your patience and understanding.
Kind regards,
RXLive customer support
My experience of RXLive has always been excellent they always send my preindustrial time and if there have been any problems they’ve been sorted out straight away very happy with RXLive thank you
My experience of RXLive has
1 gennaio 2025
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you so much for your kind words Mr Dinnage as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Avoid if you need medication
Avoid if you need medication in any reasonable time.
Abysmal service and outrageously poor customer service.
Took over a month from 'order approved' notification to deliver my medication and needed chasing every time. I made allowances for new set up but gave up after 3 months of nonsense. I was only given excuses every time that made no sense and only after I had chased my medication. Problems were never mentioned in advance if they existed, so they could be resolved in anyway and improve the service.
Customer service is only answered by one advisor, who is impossible to deal with, he does not read emails, doesnt look into anything and does not answer any questions - only has the same stock answer of "it will be sent tomorow".
I hate to think what would happen if people taking critically needed medicine attempted to use this service.
Edit: Amazing that RxLive managed to respond to this negative review in a record time of 33 minutes, far better than the service I ever received. I did send my concerns to your support email and never received a reply, when I chased i got one from the same advisor who was the problem so it was pointless.
The response again does not reflect anything I was told previously. Also please reflect on your loss of £20 as this is again due to the inefficiency of your advisor - who I had previously informed I wanted to cancel and so had already given you notice - but again, he ignored what was asked in the emails. This further proves the farce I have endured.
1 dicembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with our service.
We understand your concerns regarding the delays in receiving your medication. Unfortunately, as your GP does not provide electronic prescriptions, we must rely on postal services for the freepost envelopes to process your prescriptions. This can extend the process by up to a week, and we acknowledge the significant impact this has had on your experience.
We’d also like to note that the freepost envelopes provided were valued at £20. As the service was canceled after just one delivery without payment, this cost has regrettably resulted in a loss for us. We would have appreciated earlier notice of your intention to cancel.
To clarify, during the two months in question, we did not receive the physical prescriptions from your GP. While the app may show an “Order Approved” status—indicating your GP has prepared the prescription—this does not mean we’ve received it. As your GP does not send electronic copies, there is often a delay in posting, which impacts the speed of our service.
We are truly sorry if our responses have seemed unhelpful or lacking in thoroughness. We are actively reviewing our processes to provide clearer communication and timelier service. Our personal advisor approach is designed to ensure continuity of care, and we remain committed to delivering the highest standard of support to our clients.
Additionally, we kindly ask that our advisor's name be removed from your review, as per Trustpilot’s policies. If the name is not removed, we may have to flag the review for compliance. We appreciate your understanding in this matter.
We value your feedback and are committed to addressing your concerns. If you would like to discuss your experience further, please don’t hesitate to contact us directly at support@rxlive.co.uk.
Thank you, we are here to learn and respond a Manager will call you in the morning and see if we can get this resolved I certainly think it is possible. In addition, thank you for removing the name.
Once again, we apologize for the difficulties you’ve encountered and thank you for your patience as we work to improve.
Kind regards,
RXLive Customer Support
How anyone can leave a negative review…
How anyone can leave a negative review for these people is beyond me, let me tell you what they did for me yesterday, I have pain medication delivered, just before Christmas I knew I was going to run out between Christmas and New year, with there being a weekend amongst it I was thinking I'm screwed, yesterday I woke up late because I was in hospital with my daughter the night before, so at 11am I messaged them, they chased up my medication with my doctor and had it sent out by 5pm, for delivery today, if you need something urgently message them, they are not mind readers....couldn't ask for more!! You guys are the best!!! I'd give more stars if I could ✌🏻
27 dicembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you so much for your kind words Shelley as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Absolutely shocking
Absolutely shocking. Had my script nearly two weeks. They have left me without important medication over Christmas. Terrible service. Stay well away if you are on any important medication.
In response to your reply: On the telephone on Monday your own staff stated they had the prescription on the 16th. I have also confirmed it was issued by my GP on the 16th. Please don’t lie now.
Update Saturday 28th (12days)
Still no medication I have been with no supply of two tablets for three days now. My Diabetic sensor ended yesterday with no replacement now available. The “Next Day” shipment is stuck in a Royal Mail centre 50 miles away and customer services have told me this will now not be delivered today. As tomorrow is Sunday at least another two days without meds and starting to feel pretty awful.
Update: The package was eventually delivered at 1pm on Saturday only 30mins after Royal Mail told me it would NOT be delivered because the tracking showed it in a centre 50 miles away. Another company that could not organise a hoopla.
27 dicembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you for bringing this matter to our attention.
We have escalated your concern to our head pharmacist, who will contact you shortly to ensure the issue is fully resolved. We truly appreciate your patience and the detailed update you provided regarding the situation.
Update:
You are correct, and I sincerely apologize for the confusion earlier. The prescription dated the 16th was an owed item recorded in our system, which caused some misunderstanding. However, we did receive the actual prescription on the 18th. My earlier statement was based on the expected delivery date rather than the prescription approval date, and I apologize for the oversight.
During this time of year, occasional delays of 2-3 days are due to seasonal disruptions. Thankfully, the holiday season is behind us, and services have returned to normal. To prevent any future inconvenience, the head pharmacist will personally call you on Monday. Additionally, I’ve upgraded your account to “priority patient” status. This means we’ll dispatch your medication on the same day or the following day after approval, with next-day delivery at no cost to you.
Update: Please can you let us know you provide one of Saturday but your tracking shows delivered at 12:58pm? You have said on your review that you did not get your medication on the day promised but the team can see from the tracking link that someone has collected by the door. You have stated it won’t be delivered but it was in fact delivered on that day can you confirm this? Since your review our team chased up the couriers and even paid extra to ensure a timed delivery. If we do not get a response I will provide a tracking link below for your reference.
Thank you again for your understanding, and we are committed to ensuring a smoother experience moving forward.
Kind regards,
RXLive Customer Support
Very helpful with my meditation and…
Very helpful with my meditation and supply in dossette box very responsive when I ask questions made my life a lot easier
Highly recommended
20 dicembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you so much for your kind words Mr Lodder as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Brilliant service
Swapped to RXLive early this year from another well known pharmacy delivery service as I was waiting up to 2 weeks for deliveries and regularly running out of urgent medication. RXLive are always quick deliveries and if I require something urgently, I just send them an instant message and without fail my items will arrive the next day. Fantastic service.
19 dicembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you so much for your kind words Stacey as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Efficient and Trouble Free
I have used on-line pharmacies in the past and, in my opinion, RXLive is the best. RXLive Pharmacy puts in regular orders of repeat prescriptions to my GP without my needing to remember dates.
RXLive does everything, from start to finish, including using Royal Mail Tracked to send my drugs to me.
If ever I do need to contact them, RXLive replies to my EMail within a short time.
I am very happy with this service.
16 dicembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you so much for your kind words Micheal as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Always fast and amazing responses to…
Always fast and amazing responses to any queries. Been using this service for quite a while now and have no bad things to say at all
16 dicembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you so much for your kind words Mrs Goddard as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Aggressive pharmacy who lied to my local pharmacy to get them to release my prescription. Unbelievable
Three weeks ago RXLive delivered my essential medication to the wrong address the first (& last time). They failed to call or try to resolve for two days and only contacted after I had gone in to TrustPilot.
I removed them as my pharmacy in my NHS App and reinstated my local pharmacy. And then reordered. RXLive on seeing my prescription had been reordered (no idea why or how they have this info) contacted my local pharmacy and said the order should be released to them.
When my pharmacy challenged this they told them that I was there with them at that moment asking for this.
They lied. I wasn’t.
I called my local pharmacy when I got a text message from them asking me if I had indeed chosen RXlive (very helpful people). We then had a three way conversation with RXLive, me and my local pharmacy.
Despite my being on the phone with them and my local pharmacy they still wouldn’t release my prescription.
Oh and they also were going to deliver it to the wrong address again. When I tried to persuade them not to they said that it didn’t matter because if no one was in it would be retuned and I would get it next time. No thought of what the many days gap would mean to me, or consideration that someone else might take delivery of this highly restricted medication. Eventually they agreed to change the delivery address but the reluctance was astonishing. I was shocked at their attitude.
The experience I have of RXLive of poor communications, lack of attention to information, lack of consideration for my well-being. And either a poor system that cannot consider people’s individual needs or an organizational ethic that is aggressive and deliberately bulldozes over people. Probably both of those things.
I think this is perhaps the third negative review I have ever given. But medication is important. For me it’s essential. To be so ignored is quite unforgivable.
I imagine they will respond quickly to this review - if only they took as much care over their prescriptions and customer care as they do for heir social media profile. But they don’t.
11 dicembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you for your review. You have now given two negative reviews for the same experience so we have raised this. As explained you're not using our system you're using a different pharmacy partner we have sent you a screen shot and flagged this review. You're directly using multiple emails to review us for defamatory purposes.
We will have our head pharmacist contact you right away to help resolve this matter.
We’ve made an attempt to reach you, but it seems there may be some confusion as you were referred to us through Healthera. We have flagged this issue for further review.
We have also reached out to Healthera, and they’ve confirmed that the delivery was made to the correct address. As this involves controlled medication, we are required to adhere to the delivery address provided through the third-party app, Healthera, for security and compliance reasons.
Thank you for your understanding. Should you have any further questions, please feel free to reach out.
Kind regards,
RXLive Customer Support
Very impressive service
Very impressive service . My prescription had not been enacted / placed by the surgery but after speaking to RXlive team they checked the digital’Spine’ for prescriptions, found it and took control. Result the prescription will be delivered to me tomorrow - a one day service . Very impressive. Highly recommended team
10 dicembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you so much for your kind words Mr Penrose as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Dreadful
If you want to receive your medication within a reasonable period of time - say a week, then you should definitely NOT USE RXLIVE. I have only been using them since September, but every order has been mucked up, delayed, in one instance then sent the wrong things, and that’s on the repeats. It’s the delay on new medication that’s the worst. I’ve currently been waiting almost 2 weeks for my new meds and I still don’t have them. There is no communication to say your prescription is delayed or why. Customer service is something they don’t understand. I am just grateful I have needed medication for a life threatening condition, otherwise I wouldn’t have been able to write this.
6 dicembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you for your review.
We will have our head pharmacist contact you immediately to help resolve this matter.
After reviewing your order, I can confirm that we notified you via the app and shipped your medication promptly after receiving your prescription on 28/11/24. You can track the shipment using the following link: https://www.royalmail.com/track-your-item#/tracking-results/OM412057286GB this shows and picture and delivery.
Additionally, we received approximately 10 items on 04/12/24, which were also shipped out within 1 working day. You can track this shipment here: https://www.royalmail.com/track-your-item#/tracking-results/OM412062391GB. Regarding the item you mentioned, it was supplied to us directly by your GP. We have proof of this, and the item provided was not incorrect.
Our head pharmacist attempted to reach you, but unfortunately, we were unable to make contact. Please note that we do not charge for next-day delivery services, which is a cost typically charged by other providers. We do not profit from these services, and in fact, we offer a free tracked 24 service for our patients when needed. Our team works tirelessly to serve the nation without any additional cost to you.
All of your queries and live chats have been answered promptly, and a manager has also reached out to you to address your concerns.
Please don’t hesitate to contact us if you have any further questions. We are here to assist you.
Kind regards,
RXLive Customer Support
Great quick service
Found RXlive after searching online. Saw the reviews and they definitely delivered. Had an awful experience with another online chemist, RX picked up my prescription added my prepaid prescription and got my prescription out to me in less than 12 hours. Absolutely brilliant customer service
28 novembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you so much for your kind words Rach as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Just very odd
Just very odd, started off really good, but I get huge parcels full of my whole prescription. I went on chat so many times to say I don’t need this item reordering, I’ll let you know when I need them, but boom a box full of the un needed stuff arrives. I’ve told them they’re ordering items that are no longer on my script so please don’t send but they send. I’ve messaged and messaged to say please don’t send my insulin in cartridges I need vials as I’m on a pump. They send more insulin in cartridges… I’ve been sent two orders in a week of stuff I’ve not requested with items I’ve NEVER had! It’s crazy I’ve asked them to stop just ordering on my behalf I’ll tell them when I need them, but the stuff keeps coming. It was good at first but why my daft GP is allowing all this is just as odd. So I’ve asked for my scripts to go back to Boots. No one seems to listen. I’m now fully stocked with most of diabetes bits for a year! It does end up quite draining to be honest
28 novembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you for your review.
We understand your concern, and we would like to clarify that the issue stems from your GP surgery sending the cartridges. While we were able to supply the vials on an emergency basis, we are still awaiting the prescriptions from your GP surgery to proceed further.
We appreciate your patience in this matter, and if you have any additional questions or need further assistance, please don't hesitate to reach out.
Kind regards,
RXLive Customer Support
Untruths being told about order
Have been using this pharmacy for probably a couple of years now and the service has been good however, prescription raised by doctor and sent to the pharmacy on 31st October. Two weeks later nothing so I wrote to them on their chat tab asking what is taking so long and had a response immediately saying “thank you we have sent this out” and then…we will find out where it is. 2 weeks later nothing! I’ve just gone onto the chat tab and have written again asking where the meds are as it’s been almost a month and my orders show my meds are still with their pharmacy team!
27 novembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you for your review.
We have escalated this matter to our head pharmacist, who will be in touch with you shortly to ensure it is resolved.
We appreciate your update regarding the situation. The item you’ve requested is currently unavailable due to a manufacturing issue. We have been in contact with the manufacturer as well as other pharmacies, and they have confirmed that it is indeed a supply problem. Rest assured, we are actively seeking an alternative and will keep you informed.
Thank you for your understanding. If you have any further questions, please don’t hesitate to reach out.
Kind regards,
RXLive Customer Support
So far so good
So far so good, but I'm suspicious....
I've used this service twice now (it just appeared as an option on my NHS app one day), and on both occasions I've received my prescription within a few days. Fantastic, saves me a trip to the chemist.
But previously, I used to pay for my prescriptions, and I've not been charged for these deliveries, so who is paying for my prescriptions?
24 novembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you so much for your kind words Mr Holt as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Request prescriptions without my consent.
Firstly, this company were very helpful when another online pharmacy let me down. However, they have requested items from my GP that I have not requested. I changed my registration to a local pharmacy but find that RXLive have changed it back and are requesting items from my GP without my consent. As a result I have to make an appointment with my GP for a medication review. I could do without this.
To RXLive Pharmacy
I don't know what you mean by my information. Perhaps you could reply to the message I sent you via your website.
19 novembre 2024
Non scritta su invito
Risposta di RXLive Pharmacy
Thank you for sharing your feedback.
We will have the head pharmacist reach out to you immediately to resolve this matter.
We appreciate your patience. We attempted to call you and have recorded the conversation. On the day of your inquiry, you contacted us on Friday at 2:15 PM, requesting delivery for the following day due to an issue with Pharmacy2U. We promptly fulfilled your request and delivered the order on Saturday at no charge to you. Please note that this service, normally priced at £3.99 for guaranteed delivery, was provided at no cost, as you were a new patient.
Regarding your subsequent repeat orders, we have completed two deliveries for you. We were not informed that you no longer wished to use our services.
Thank you for your understanding. If there are any further concerns, we are here to help.
Kind regards,
RXLive Customer Support
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