Russell and Atwell Recensioni 

218
TrustScore 4.5 su 5

4,4

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Valutata 4 stelle su 5

First time order today. Chocolates are nice - can’t fault! They arrived intact and cold despite the heatwave too! Thank you! I must agree with the comments for improvement ideas though…. . Each choc... Leggi di più

Valutata 5 stelle su 5

Seriously good chocolates that are delicious. I have been having a regular subscription for about 3 years. Their customer service is amazing too - thank you for your help Maria!

Valutata 5 stelle su 5

Absolutely AMAZING chocolates!!! Also the best customer service ever as well. I was lucky enough to try their newest flavours which was strawberry and white chocolate and I don't even like white ch... Leggi di più

Valutata 4 stelle su 5

Very nice chocolates but extremely expensive for the price. The quality of the chocolate is obvious and the milk chocolate ones are as chocolate should be. The strawberry and cream ones are true... Leggi di più

Dettagli dell'azienda

  1. Cioccolateria

Scritti dall'azienda

Restaurant quality fresh chocolates delivered through your letter box. Made from fresh butter and cream and with absolutely no palm oil.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

218 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,4

Tutte le recensioni

(218)

38 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

I don't usually succumb to marketing…

I don't usually succumb to marketing tricks but after reading it's British made and all about the flavour and experience I was sold, I thought I had found a chocolate that tasted of chocolate not your sweet candy nasty.
I bought the Easter mix to try them all.
I was so so so disappointed
1- miniscule packets. 5 small globes ( can't call them chocolates) per pack
2- the main issue is they don't taste of chocolate they are too sweet. If you like sweet candy with no flavour are chocolate hit these are for you. If you are looking to treat yourself to a chocolate hit don't bother save your money.
I cannot say how disappointed I am!

Great marketing but you don't have the product to match.

Don't buy you will be disappointed.

27 marzo 2024
Non scritta su invito
Valutata 2 stelle su 5

Great marketing, with a product that doesn’t live up to it

Ordering on the website - ok. Poor deals on the site.
Delivery - good. Got a Royal Mail email confirming tracking.
Taste - all the hype, for something not very special. Great marketing from the dragon, but a frankly disappointing product to go along with it.
Value for money - non-existent. Very small chocolates too… why the scrimp?!
I wouldn’t buy from or recommend this chocolate.

21 marzo 2024
Non scritta su invito
Valutata 3 stelle su 5

Taste Great, Value... Not so much

Firstly.... Loved the taste of these, love the ethos of the business.

Secondly.... They're really small compared to competitor items, and value for money wise, they're not. Kind of kicking in at 60p per choc so I hope as the brand grows they can align closer to competitor products.

24 febbraio 2024
Non scritta su invito
Valutata 2 stelle su 5

Excessively sweet!

I ordered the Valentines Limited edition pack and the Dirty Blond and Milk pack, as a valentines surprise for my wife and daughter. They arrived well packed and on time.

Unfortunately we found them excessively sweet. The flavour profile is dominated by the sugar. The passion fruit flavour is barely perceptible in the background. The chocolates have since been left uneaten in the refrigerator. I ultimately bought our tried and tested brands.

The chocolatier talks about other brands being padded up with coco butter and sugar, yet these are sweeter than the other brands. I was expecting a more refined flavour profile, with the stated flavours coming through more prominently.

14 febbraio 2024
Non scritta su invito
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Risposta di Russell and Atwell

Hi Mike! Thank you so much for taking the time and write the review. We are so sorry our chocolates are not to your taste. We make high-quality chocolate, but to the mass taste of the UK we think everyone, even those who enjoy overly sweet things deserve high-quality products. However, we know we can't please everyone. Thank you so much for still giving us a try and supporting a small business. If you ever do fancy giving us another go, please check out our smooth dark and extra dark chocolates that contain much less sugar and more of that chocolatey punch you're looking for.

Valutata 5 stelle su 5

Fresh and Tasty

Never had fresh chocolate before and I have to say they are delicious. I ordered them and within 48hrs they were on my doorstep. They are smooth and creamy and will definitely be purchasing them again. I like my chocolate from the fridge so a winner from me. I would love to see the chocolate as a bar.

17 febbraio 2024
Non scritta su invito
Logo di Russell and Atwell

Risposta di Russell and Atwell

Thank you Tracey! Welcome to the fresh side.

Valutata 5 stelle su 5

Amazing chocolates

Amazing chocolates, quick delivery and customer service is outstanding!

14 febbraio 2024
Non scritta su invito
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Risposta di Russell and Atwell

Thank you James! We're so glad you enjoyed the chocolates.

Valutata 5 stelle su 5

Top Quality

Delivered chilled within two days! Absolutely brilliant service and taste, was worried the quality wouldn’t quite meet the standards but they well and truly beat it! Will be keeping an eye out for new flavours to try!

14 febbraio 2024
Non scritta su invito
Logo di Russell and Atwell

Risposta di Russell and Atwell

Hey Tali, thank you so much for taking your time to leave a review - we are so glad you enjoyed the chocolates. Welcome to the fresh side.

Valutata 2 stelle su 5

Expensive and not worth the money

Expensive and not worth the money. Purchased six different flavours and only really liked the plain chocolates. The rest of the flavours over sweet and nothing special. I will not be buying them again. Waste of money!

25 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Exceptionally slow delivery

Exceptionally slow delivery , 10 days after ordering finally recieved. Considering how expensive they are suprised to see they contain soya lecithin, which is a very cheap alternative for cocoa butter.

16 gennaio 2024
Non scritta su invito
Logo di Russell and Atwell

Risposta di Russell and Atwell

Hey Steve, apologies we're replying to you so late. 10 days is too long, did you ever chat with our customer service via email? If not, please ping us an email at info@russellandatwell.com and we can sort something out. As for soya lecithin, it is an ingredient that we are actively looking to remove from our products. Just to give you some context, it is less than 1% of our formulation and is added to the chocolate when it gets processed in Columbia from bean to flowy chocolate. The company that we source our chocolate from are leading the industry in sustainability, quality of chocolate and welfare of their farmers and their families. We are still a small business and once we are big enough and influence the industry as a whole, we will look to remove this from our formulation.

Valutata 5 stelle su 5

Delicious

Delicious!
I tried the Cracking Hazelnut and the Scrumptious Salted Caramel.
They are very moreish, great for the occasional treat.
Yummm!

14 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

The chocolates are just not very nice

The chocolates are just not very nice. Very empty flavour, with real butter and cream they are far too rich (like homemade chocolates) and just not really as good as the real brands. There are reasons why chocolates are not made this way 😂

8 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Beautiful, smooth, yummy chocolates

Bought these chocolates as a treat when I saw an advert for them after watching the two guys on Dragons Den. I am very fussy about chocolate. These are absolutely amazing. The best chocolates I have ever tasted. I would recommend anyone to buy as a gift or a treat for themselves. Can’t wait for more flavours … 😊

1 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Totally worth it!

These chocolates are easily the BEST I have ever tasted. They made incredible gifts and my whole family loved them.
Great customer service too!

24 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

I have tried all of the flavours except…

I have tried all of the flavours except the strawberry at Wimbledon time, i wasn’t quick enough for the limited edition!!!
This morning i got my all time favourite hazelnut ( you’ve got to be good to beat that ! Milk chocolate soft centre rolled in sweet nuts) ❤️ however i have tried the walnut and honey OMG a bite of milk chocolate, a walnut and then a dollop of honey comes at the end. I dont know how you have managed that but wow!! ,some have said these chocolates are expensive, maybe they are compared to the high street but as a well deserved treat or a special occasion they are worth every penny in my opinion xx

24 agosto 2023
Non scritta su invito
Valutata 2 stelle su 5

Nothing Lindt isn't capabale of…

Nothing Lindt isn't capabale of offering at 1/3 the price. The price itself is a scandal. and it´s NOT worth it. Believe me, choose anything from Lindt and it will be even at par or better from R&A. The hazelnut ones hardly had any hazelnuts stuck to the chocolate, as you would expect from a high quality brand such as Ferrero Rocher. Avoid. Paying for a "Ferrari" that's just a camouflaged Vauxhall.

18 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Oh My.. this is delicious

Oh My! Love it!

I purchased this as a present for my husband...and as it was a special occasion, I bought the Easter Special Offer which had all the flavours.

WOW. It certainly is THE BEST fresh Chocolate ever tasted, highly recommend them, and we will be buying more in the future.

Thanks for creating such delight!

18 aprile 2023
Non scritta su invito
Valutata 3 stelle su 5

Expensive chocolate not worth the money

Just received my first order , I specifically ordered the passion fruit chocolate BUT there wasn't a real passion fruit flavour
Can't understand why the "Dragons" were in rapture over your chocolate
In my opinion they're definitely not worth the price much prefer Charbonnel et Walker or Leonidas
I won't be purchasing any further chocolate from
One very disappointed customer

24 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

These are hard to share chocolates

What a great experience. . . Very fast deliver, packaging is excellent and the chocolates well, I just did not want share 😁!
I did share in the end, really wanted others to experience the taste. I went for dark smooth and extra dark, wow, it’s the extra dark for me if I had to choose just one!l
Would be great gifts.
Love’em, well done R &A

25 marzo 2023
Non scritta su invito

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