Despite a few issues with the ear buds the customer service from Peter was excellent. Very prompt coming back and sorting any issue firstly giving advice to solve a problem before sending replacement... Leggi di più
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I mistakenly ordered the wrong runbods and wrote to complain (before I knew of my mistake). The agent kindly educated me on the different features of the products and as a good will gesture offered an... Leggi di più
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Bought a pair of Runbuds but they were dropping connection so I emailed customer service. Got a reply in less than half an hour, with things to try. I went through the suggested steps but they still h... Leggi di più
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Excellent clarity easy to use choice of soft rubber ear bud size is a bonus. These buds are unobtrusive even when wearing glasses they don't move or fall out even on cross country trails with my dog.... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
RunBuds make wireless earphones, specifically for running!
Informazioni di contatto
Unit 24 Highcroft Industrial Estate, Enterprise Road, , PO8 0BT, Horndean, Regno Unito
- support@runbuds.co.uk
- runbuds.co.uk
4,6
Eccellente
164 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Nice doing business
I had trouble with my buds and got in touch with Runbuds which they got straight back in touch and advised what to do, which worked. But later I had one of the buds stop working so got in touch again, they advised me what to try but this didn’t work this time. They informed me that the buds were still in warranty which I didn’t realise. They sent me a new pair that very day. They get straight back in touch and are extremely helpful and I can only rate them excellent from my experience. Thankyou
12 settembre 2023
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Risposta di Runbuds
Dear Tory,
Thank you for taking the time to share your experience with RunBuds. We're delighted to hear that our customer support team was able to assist you promptly and effectively when you encountered issues with your earbuds. It's great to know that the troubleshooting suggestions worked initially.
We appreciate your understanding during the second incident, and we're glad we could provide a swift resolution by sending you a new pair under warranty. Your kind words about our responsiveness and helpfulness mean a lot to us.
At RunBuds, customer satisfaction is our top priority, and we are thrilled that we could meet your expectations. If you ever have further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing RunBuds, and we look forward to serving you again in the future!
Best regards,
The RunBuds Team
Very well priced earbuds
Very well priced earbuds. Comfortable to wear and easy to set up. Great quality sound and they stay put when running. Arrived quickly. Best earbuds I've tried.
5 settembre 2023
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Risposta di Runbuds
Dear Barbara,
Thank you so much for taking the time to share your positive experience with our RunBuds! We're thrilled to hear that you find them well-priced, comfortable, and easy to set up. It's fantastic to know that the sound quality meets your expectations and that they stay securely in place during your runs.
We take pride in providing earbuds that enhance your running experience, and we're delighted to be the best you've tried. Your satisfaction is our priority, and we appreciate your support.
If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. Happy running, and thank you for choosing RunBuds!
Best regards,
The RunBuds Team
The sound of these buds is excellent!
The sound of these buds is excellent. I happily discovered Run Buds recently: a company run by a group of highly professional sound specialists.
For running, for the gym, for my cycling, any activity you may think of, RunBuds are now my good buddies!
The customer service you get from RunBuds is also royal. I love this company!
25 agosto 2023
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Risposta di Runbuds
Dear Diego,
Thank you so much for taking the time to share your positive experience with our RunBuds! We're delighted to hear that you find the sound quality excellent and that our earphones have become your reliable companions for various activities like running, gym workouts, and cycling.
Our team of dedicated sound specialists is thrilled to know that their expertise has made a positive impact on your audio experience. Providing top-notch customer service is a priority for us, and we're grateful for your kind words about the royal treatment you've received.
Your satisfaction is our greatest reward, and we're honored to have you as a valued customer. If there's anything more we can do to enhance your experience or if you have any feedback to share, please feel free to reach out.
Thank you for choosing RunBuds, and we look forward to continuing to be your good buddies for all your adventures!
Best regards,
The RunBuds Team
Comfy running earphones at a great price
The Runbuds website gave really helpful descriptions of the products on offer, and they were quick to despatch the items with progress notifications along the way.
The Runbuds Air are easy to use and fit comfortably. They were an excellent price, too!
22 agosto 2023
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Risposta di Runbuds
Dear Mr Pipe,
Thank you so much for taking the time to share your positive experience with our RunBuds Air. We're thrilled to hear that you found our website descriptions helpful and that you appreciated the quick dispatch of your items, along with the progress notifications.
We're delighted that the RunBuds Air meet your expectations in terms of ease of use, comfortable fit, and excellent pricing. Your satisfaction is our priority, and we're grateful for your support.
If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future.
Best regards,
The RunBuds Team
A company with brilliant qualities.
It's quite rare these days to come across a company that ticks several required boxes. Not only are 'Runbuds' trustworthy & honest but they are also very professional, swift to reply, accommodating and kind. There was a sizing issue with a set of earphones but the individual who dealt with it
showed these qualities and more. She solved the problem promptly, even responding to my email out of work hours. Clearly I recommend this company.
13 agosto 2023
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Risposta di Runbuds
Dear Anneliese,
Thank you so much for your heartening review! We're thrilled to hear about your positive experience with RunBuds.
We're committed to being trustworthy, honest, and professional, and we're delighted to know that our team's responsiveness and kindness resonated with you. Resolving the sizing issue promptly and even addressing your concerns outside of regular hours is a testament to our dedication to customer satisfaction.
Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out.
Thank you for choosing RunBuds, and we look forward to serving you again!
Best regards,
The RunBuds Team
Really good running earphones
Really good running earphones
The best I’ve had and I’ve had a lot !
Good sound- easy to use and great battery life -
21 luglio 2023
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Risposta di Runbuds
Dear Dean,
Thank you so much for taking the time to share your positive experience with our RunBuds! We're thrilled to hear that you find them to be the best running earphones you've had, and we appreciate your compliments on the good sound quality, ease of use, and great battery life.
At RunBuds, we are dedicated to providing top-notch products that enhance your running experience, and we're delighted to have met your expectations. If you ever have further feedback or suggestions, feel free to reach out.
Happy running, and thank you for choosing RunBuds!
Best regards,
The RunBuds Team
Good service quick delivery comfortable and sound great
Having ordered two pairs previously for my wife and daughter both times experiencing quick delivery I ordered a pair of open box returns for myself again delivered on time and as good as new I was surprised at how well the quality of sound was and how comfortable I would definitely recommend them to anyone great value for money
17 luglio 2023
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Risposta di Runbuds
Dear P E,
Thank you so much for taking the time to share your positive experience with RunBuds! We are thrilled to hear that the quick delivery and open box returns exceeded your expectations. It's fantastic to know that you found the sound quality impressive and the earphones comfortable.
Your recommendation means a lot to us, and we appreciate your kind words about the value for money. If you ever have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure you continue enjoying your RunBuds.
Thanks again for choosing RunBuds, and we look forward to serving you again in the future!
Best regards,
The RunBuds Team
I was looking for some ear pods for my…
I was looking for some ear pods for my special needs daughter. We were struggling to find some that suited her problems. I came across the RunBuds website, I left some questions on the site (this was Sunday). To my pleasant surprise I received an email Monday morning with not only the answers to my questions but also a recommendation on which Buds might suit my daughter. I ordered the RunBuds Pro as recommended. They arrived on Thursday and they are perfect. She loves them.
24 luglio 2023
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Risposta di Runbuds
Dear Lynne,
We are sincerely grateful for your heartwarming review and delighted to have been able to assist you in finding the perfect earphones for your special needs daughter. Our team at RunBuds is dedicated to providing not only quality products but also personalized support to meet the unique needs of our customers.
It brings us immense joy to learn that the RunBuds Pro, recommended for your daughter, have proven to be a perfect fit. Knowing that she loves them is the best reward for us, and we are thrilled to have played a small part in enhancing her experience.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in RunBuds, and we look forward to continuing to meet your expectations.
Thank you for choosing RunBuds, and we wish your daughter many enjoyable moments with her new earphones.
Warm regards,
The RunBuds Team
Excellent product and reliable company
Genuinely good product (runbud minis), fast delivery and reliable communication. Always a bit of a gamble ordering from a company you’ve not heard of before, especially if they’re offering heavy discounts - always makes me wonder what the products are really worth; but these really are good, and excellent value for money when compared with similar competitors (bought in sale at 40% off)
9 luglio 2023
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Risposta di Runbuds
Dear Vicki,
Thank you so much for taking the time to share your positive experience with our RunBud Minis! We're thrilled to hear that you found our product genuinely good, and we appreciate your kind words about our fast delivery and reliable communication.
We understand that ordering from a new company can be a bit of a gamble, especially with enticing discounts. We're delighted to have exceeded your expectations and provided excellent value for money compared to similar competitors, particularly with the 40% discount during the sale.
Your feedback is invaluable to us, and we're grateful for your trust in our brand. If there's anything else we can do to enhance your experience or if you have further feedback, please don't hesitate to reach out.
Thank you once again for choosing RunBuds. We look forward to serving you again in the future!
Best regards,
The RunBuds Team
My socks are firmly knocked off!
My socks are firmly knocked off!! I’ve never experienced such great customer service. I was super nervous about buying these headphones, the deal seemed too good to be true, but within days they arrived. I needed to exchange for a smaller size and they arrived even faster, with no quibbles. Now that the earbuds fit the sound and quality is brilliant!! I LOVE them and have found my new gift. Exceptional. THANK YOU!!!
14 luglio 2023
Non scritta su invito
Risposta di Runbuds
Dear Lucy,
Thank you so much for taking the time to share your wonderful experience with our RunBuds! We are absolutely thrilled to hear about your satisfaction with our customer service and the earphones.
It's fantastic to know that we could exceed your expectations, and we appreciate your trust in choosing us. We're delighted that the exchange process for a smaller size was smooth and quick, ensuring you received the perfect fit.
Your kind words about the sound quality and overall brilliance of our earbuds bring us immense joy. We're honored to have provided you with a positive experience and a new go-to gift option.
Thank you for being a part of the RunBuds community! If there's anything else we can assist you with, feel free to reach out. Wishing you many more enjoyable moments with your RunBuds!
Best regards,
The RunBuds Team
Very quick response and Fantastic…
Very quick response and Fantastic customer service.
20 giugno 2023
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Risposta di Runbuds
Dear Paula,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you experienced a very quick response and fantastic customer service. Providing excellent service is at the core of what we do, and your feedback reinforces our commitment.
If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and look forward to serving you in the future.
Best regards,
The RunBuds Team
Customer service
Fantastic fast customer service .
Made an old man very happy
21 giugno 2023
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Contact difficult.
Trying to contact company for some answers over a few issues. No-one responds to the chat, and there’s no phone number. No Twitter presence. Feels like yet another faceless company.
19 giugno 2023
Risposta di Runbuds
Hello,
Thank you for reaching out, and we sincerely apologize for any inconvenience you've experienced in trying to contact us. We value your feedback, and we want to assure you that customer satisfaction is our priority.
Upon checking with our communications team, we found that there are currently no unanswered chats. However, we understand your frustration, and we're here to help. To provide you with the best assistance, we kindly ask you to email us directly at support@runbuds.co.uk. This will enable us to address your concerns promptly and ensure your satisfaction with our products.
We appreciate your patience and the opportunity to resolve any issues you may have. Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
The RunBuds Team
Runpods Rule
Fantastic product and amazing value! There are so many similar products out there with a huge price tag but these are affordable and work just as well, if not better. Keep it up guys and compete with those companies who have the cheek to rip us off! Your run pods are fantastic.
22 marzo 2023
Risposta di Runbuds
Dear Rita,
Thank you so much for taking the time to share your positive experience with our RunBuds! We're thrilled to hear that you find them fantastic and appreciate the value they offer.
Our team is dedicated to providing high-quality, affordable earphones that deliver excellent performance for running. It's fantastic to know that our Run Pods have met your expectations and even surpassed those of more expensive alternatives.
Your encouraging words motivate us to continue our efforts in offering reliable and reasonably priced products. We're grateful for your support and look forward to accompanying you on many more runs with our RunBuds.
Thank you once again for choosing us and for your kind words. Happy running!
Best regards,
The RunBuds Team
My parcel was inadvertently delivered…
My parcel was inadvertently delivered to the wrong address, RunPods engaged proactively to secure the delivery! Well done!
17 aprile 2023
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Risposta di Runbuds
Dear Paul,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that despite the initial delivery hiccup, our team at RunBuds took proactive measures to ensure you received your parcel. Customer satisfaction is our top priority, and we appreciate your understanding.
If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We value your support and look forward to serving you again in the future.
Best regards,
The RunBuds Team
Answered all my questions + perfect service
Answered all my questions promptly and patiently. They allowed me to try them - perfect - the first pods to stay in through all the bending and gardening that I do. Brilliant. A huge thank you to the team. Would highly recommend talking to these folks.
4 aprile 2023
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Risposta di Runbuds
Dear Mala,
Thank you for taking the time to share your positive experience with our RunPods earphones :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
After problems with my run pods pro I'm…
After problems with my run pods pro I'm extremely satisfied with how Abby has responded and hopefully resolved the issue. She is really helpful and responsive. Thank you
Excellent customer service
10 aprile 2023
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Risposta di Runbuds
Dear Stephen,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you found Abby's support as helpful :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
These are grate nice loud and clear…
These are grate nice loud and clear sound I love them would recommend only problem I had id the delivery company stole the first ones but I spoke to the lady on here and she sent more out with royal mail tracked so that it couldn't happen agin and I received then within a couple days thankyou great service and friendly kerry bowers
19 marzo 2023
Risposta di Runbuds
Dear Kerry,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you found our support as helpful :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Best buy ever!
I bought these as the reviews looked good, and couldnt believe that they could be that good at the price they were. But thought it was worth a punt for the price., after all i could always return them!
Well i am absolutely overwhelmed how amazing they are!!
They arrived super speedy, but they are so brilliant!! The sound quality is brilliant and they are so easy to use!!
In fact ive ordered another 2 lots since.. 1 for my partner and 1 for my daughter!
I would highly recommend them., far more superior than much more expensive ones ive bought in the past.. and they actually stay in your ears.
Thank you run pods!! 😊😊😊👍👍🤩
21 marzo 2023
Risposta di Runbuds
Dear Dawn,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you love our earphones :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Great Customer Service
I originally ordered a pair of Runpods Mini. I got on really well with them, found them so easy to use. After only a few uses the right pod stopped working, wouldn't even pair with my phone, yet the left one worked fine. I contacted Runpods via online chat and was guided through troubleshooting, but to no avail. A replacement pair were sent out and I received them a couple of days later. On only my 2nd use of them, halfway through my run, the volume suddenly shot up and then they went silent. I put them on charge and when I went to use them again the right pod wasn't working or pairing with my phone. The left pod was absolutely fine. Again I contacted Runpods and was sent a pair of Runpods Pro as a replacement. I've used these several times now with no issues, hoping they'll do me through the London Marathon. So can't fault Runpods customer service, but there seems to be an issue with one of their products. I wouldn't recommend the Runpods Mini unfortunately.
20 marzo 2023
Risposta di Runbuds
Dear Sarah,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you found our customer service of great use.
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. Unfortunately, it seems you received a faulty set of RunPods Mini earphones, which we apologise for! We are always willing to provide a replacement or fix the faulty pair, so glad we could help in that regard by providing the RunPods Pro earphones instead :)
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
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