Regent Seven Seas Cruises Recensioni 88

AWFUL! I booked three Concierge Penthouse suites and can't even get Regent to contact us about the CONCIERGE SUITES AND HIGHER ALWAYS INCLUDE:
1-Night Pre-Cruise Hotel Package
Priority Online Reservations for Shore Excursions and Speciality Dining

NO RESPONSE!!! Seems like they're about go out of business

They don´t help you in any situation.
The cabin is like a Ghost house-very loud. We paid 300,- for Internet+ this is a scam - they don't give credit either. WE WILL NEVER COME BACK.

Just returned from a cruise on Seven Seas Splendor. The ship is excellent but the quality of food has gone down hill compared to previous Regent cruises- also the Captain was very unsociable. We missed three ports due to anticipated weather which increased sea days from the one on the itinerary to five. Regent offered £750. Credit for future cruise in booked within 12 months

We booked a 10 day concierge level cruise from Trieste to Athens. The process fro the initial boarding ws horendous. Disabled passengers were required to climb exterior stairs to 4th level with hand luggage. No instructions to passendgers during the pre boarding process. Business travel booking was the worst experience. They booked wiht an airline and then severed he relatioship leaving passengers on htat line in limbo/ Requested a call from someone in authority to discuss issues and never recieved. Numerous otehr issues and hence I would not recomend Regent for your cruise option

Wow, our Alaskan adventure on RSSC Explorer was exceptional. The staff could not do enough for you. I was amazed that our suite attendant remembered everyone's names and went over and above to make us happy - especially sourcing the exact drinks that we'd asked for. The food was amazing, the entertainment top notch, and the Guest Lecturer; Dr. David was fascinating - he is soo enthusiastic. I would highly recommend this cruise

Xbee with b4 great experience
BUT
CALLED 023 8032 1352
RANG 4 TIME EACH FOR NEARLY 5 MINUTES THEN CUT OFF
DONT BOTHER NOT THE REGENCY I KNOW

We were in a penthouse with a butler. The butler was horrible, always barging in our room. He would not answer our questions, and tell us to find out on our own. He then admonished us when we would ask the maid for things or information. He treated us like we were toddlers. We are both lawyers with MBAs. We complained about him. He than said he was sorry but he did it again. But the worst thing was the food. At one of the specialty restaurants, I ordered lamb chops, and the server brought me 5 different knives because I was unable to cut them. Finally the chef remade them and cut them for me. They were good then. Another night, I ordered lobster at a different specialty restaurant and it was too chewy. At the third restaurant I ordered a chicken dish and I had to order a vegetarian dish as again the chicken was too chewy. I became a vegetarian on this cruise as the crummy meat and crummy fish were tough. The buffets were vegetarian good. Also I am gluten free.
They do not know how to cook gluten free. I had a scone that was so hard. I did not bite into it as it was hard as a rock, and I would have needed dental work if I bit into it. The gluten free pancakes of 3 times, one time was good, the other 2 times ,way too chewy.
The good things were the entertainment was great and they did do a good job with the laundry. Also I thought the staff were great except for one server and the butler. This is not the most luxurious cruise line as they attest. I have been on a luxury cruise line prior to covid and this one is not. We met some people from the UK who had been on numerous Regent cruises who complained that the service and food had gone downhill. Save your money and go on a mass market cruise and pay to eat at the specialty restaurants.

We are just coming to the end of our second cruise with Regent on their Explorer cruise ship. We have had a luxurious time with first class service and excellent food, just like the last Carribean cruise in the newer Splendour ship. The smaller size of these cruise ships mean you get to know staff and other passengers, and there is a strong social element to these trips. We can't understand the negative comments seen on this site about Regent, except to say that we saw quite a few grumpy Americans on the cruise who complained about everything. Some people can't be pleased and often they are the ones who also write reviews. Our friends on the cruise say that Regent is the best cruise company they have used. We aim to use them again, as our experience of their services has been superb.

MIxed view of this cruise line - disappointing expensive Pacific cruise in January. Office staff in UK unhelpful and not caring, staff USA pleasant and helpful. UK client miss out on booking for special restaurants as release time is for the USA clients. Going on another soon so hope for the best, but this cruise line favours their USA clients first. Restaurant staff were first class.

Let’s face it: regent cruise lines are one of the worst cruise lines …. I experienced the world cruise 🚢 several years ago and they will NEVER MEET EXPECTATIONS. IF YOU BOOK WITH THIS CRUISE LINE YOU MADE THE BIGGEST MISTAKE VACATION EXPERIENCE DECISION…. YOU HAVE TO DEAL WITH THE HORRIBLE EXPERIENCE. THATS YOUR FAULT.. I am president /ceo is just as bad as the former ceo Jason montague.. they are mistrusting !

The Splendor, one of Regent's newer ships, is a gorgeous vessel. The design and decor was well done. That, coupled with a timely and efficient boarding process provided us with a great initial impression.
We had one of the larger suites that had 2 bedrooms and 2 full baths. The suite, not unlike the ship, was designed and decorated very well.
However, after being onboard for a short while we noticed an AWFUL ODOR from the commode room in the master bath. It had the spell similar to an "outhouse" or "porta john". I'm sure you get the visual. We contacted the service crew who acknowledged the smell and kindly sent the engineer/maintenance crew to address. So my first question to everyone that didn't receive a good response was, "why wasn't this addressed for the passengers who had the suite right before us". A repair attempt was made where they sealed something in the floor. We gave it a day to air out and see if the smell was eliminated. It wasn't, and we contacted the crew to come back. I spoke with the engineer in charge who indicated that they would do more extensive cleaning of the pipes and system. To make a long story short, by day 4 of a 10 day cruise, they improved the condition but never eliminated the smell and the Executive Concierge offered us a $1,500 credit toward a future cruise. Given that we had paid quite a bit on this cruise and my wife would only use the restroom in the other bedroom, this was quite insulting. They could not eliminate the odor, but continue to book the suite for one guest after another to experience. The General Manager onboard was nice, but not helpful.
When we returned home I contacted Corporate to address the issue. We went all the way to the top, Andrea DeMarco, President. They increased our credit to $2,000. Be mindful that we had a deposit on a 25 day Africa cruise costing significantly more than this cruise.
They are quite proficient in saying that they are sorry for the inconvenience. However, given their lack of action its just idle words.
It was never about the money for us. Any compensatory offer would be a gesture and insignificant at best. It was always about how Regent treats it's customers when service delivery is inadequate. Do you stand behind your product? Is this the treatment that Leadership directs? We were trying to determine if Regent was a company that we would continue to cruise with. We got our answers. I have seen other Regent reviews indicating that management doesn't value its customers.
Although we had a fantastic Butler who exceeded our expectations we will not be cruising again with Regent. This was our first and last. We canceled the cruise we had scheduled, along with a future cruise deposit that we gave onboard. They lost a customer by not showing that they cared. We prefer to spend money with companies who value their customers.
Finally, the food on the ship was just good, not great. The excursions and entertainment were just ok. We have had better on other cruise lines. A casino with a crap table was a pleasant surprise.
Buyer Beware!

Guys, I need to share this with you

Let me tell you a story and why I think Regent Seven Seas is a heartless soulless business with a total lack of compassion or interest in customers.

My wife and I were recently booked on your cruise from Venice to Athens. The week before, I was hospitalised and as a result we were unable to travel.

I advised Regent as soon as I was admitted to hospital via my travel agent.

As a previous Regent customer and a person who had invested a lot of money in this cruise, I expected some compassion from Regent but I was severely disappointed.

When I asked Regent for a credit (not a refund) the silence was deafening. I was advised no credit would be given. Even more disturbing was I received a get well email from their Australian representative wishing me well (which was nice) but when I replied I thought the way I had been treated was poor I did not received a response until a second email where I was advised to lodge any complaint through my travel agent. What use is it having a representative if this person can't take up issues raised by customers ?

In any case, seeing I doubt my case will be taken seriously by Regent I sent a direct message to the President and CEO. I was a great fan of Regent after I did their Alaska cruise a few years ago, but that has certainly now dissipated.

I know your rules regarding refunds and credits. And I know I was late in advising Regent I was unable to travel. But as you can understand, that was a matter of circumstance over which I had no control.

I always believe businesses should do the right thing by their customers. That's how I have grown my business over the past 30+ years. We apologise when we are wrong and we always act with honesty and integrity in creating remarkable experiences for our clients. We understand the lifetime value of a customer. Regent doesn't.

You will also understand why I would never do business with Regent in the future and I suggest to everyone else you do the same. The only way businesses like this learn is when it affects their bottom line. Regent is a heartless soulless company that does not deserve your business.

I recently cruised on the Regent Seven Seas Voyager. When we boarded, we were unable to get into our rooms for several hours because the ship had experienced an outbreak of a stomach virus. On my second night, I became violently ill, and two nights later my husband got it. As a result, we were isolated in our room for 4 days, and missed several meals and excursions. The general manager refused to apologize, consider a credit, or even acknowledge we had gotten sick from the virus infecting the ship, even though many had gotten similarly ill. In fact, he was incredibly rude. This is not a company I will ever travel with again.

REGENT/NCL Horrific Management!!

We paid for a Seven Seas Suite on the brand new Regent Grandeur's two week transatlantic NYC-BCN voyage. Our suite was effectively uninhabitable! The veranda door had an air leak so loud it sounded like a whistling train. Their idea of fixing it was to duct tape the door shut. Thus, no more use of the veranda. Several curtains/shades kept falling off and had to be repaired several times through out the cruise. Closet and bathroom doors would not stay closed or latched during the night and would make noise as they opened and closed, until we got rubber door stops to keep them open. Worst of all, the walls of the bedroom made such loud banging and creaking noises that it sounded like someone was hammering inside the walls. All four Seven Seas Suites are at the front of the ship on the slope of the bow leading to the bridge. We spoke to others in the same suites and they also were experiencing these issues. While we were on a "crossing," the seas were never "rough" by any means, at best moderate 6' swells. Every time the bow hit a swell, the banging of the hull against the wave carried straight into the suite. Coupled with the banging and creaking of the wood walls, it made it impossible to sleep. Regent staff on board provided us with a concierge D cabin to sleep in (a cabin valued more than $10,000 less than what we paid). So, every night we had to pack a bag and move from one cabin to the next, then reverse the process the following morning. If we forgot anything, we'd have to wake up in the middle of the night, get dressed, and return to the other cabin to get it. That said, my compliments to the onboard crew (executive concierge and general manager) for being understanding and equally appalled as to what we were experiencing. Several days later, the executive concierge reported to us onboard that Regent was offering us a $2,500 credit towards a future cruise while we were on board, which we felt was an insult as to what we had to endure for the two weeks. Apparently, the executive concierge felt the same, because she said "Please don't shoot the messenger." Other than that, the executive concierge and general manager said we had to deal with Regent corporate upon our return, which we did. Needless to say, we heard back from NCL/Regent today with an increased offer of a $5000 credit towards a future cruise to be used within the next year based on availability! Again, what an insult for all the inconvenience we experience on board their "brand new luxury ship." I know Regent has made a name for itself and has no problems filling their ships, but I'll tell you two things. We are a "younger" couple in our 50's and 60's who are the next generation of cruisers and should be the focus of filling their ships. We have met many wonderful people on board Regent, many having hundreds and hundreds of nights on Regent and one thing they ALL agreed on and shared with us is that Regent is not what it once was. They observed that management (not onboard customer service) has gone down hill as of late and appears to be continuing on a down hill slide. Regent is not by any means the only high end cruise game in town and for us, sadly, we will never use Regent again. I think the saddest and most infuriating thing is that it is obvious that Regent demands and trains its employees to be excellent and of the highest standard (and they are), but when it comes to corporate management, the standard is completely different.

Our Regent Cruise ship was delayed one day because of mechanical issues, which caused us to miss two ports and tours. Regent didn’t compensate adequately, We spent the first day waiting for a bus to transfer us, only to wait again for 3 hours for the ship to arrive, but Regent was gracious enough to give us bottled water and potato chips. After all it’s a luxury cruise line! I cannot recommend Regent to anyone.

DO NOT GO ON REGENT!! We are frequent cruise people. The Regent Seven Seas Splendor cruise of the Caribbean for 10 days was awful. Worst ever cruise. 1) Had three good restaurants but limited capacity to handle 700 people. The overflow place to eat at, Rosa Restaurant, where most people had to eat was like an old person cafeteria, 2) the cruise had 2 days at sea, the entertainment on board, was Bingo, Cross Stich, and Puzzles -- no joke ! 3) the excursion activities very bad, we did the catamaran sail for $90 upcharge each, and went out and no sail, just motoring around and food was awful and playing the song YMCA the whole time ! 4) there were bus rides involved, no bathrooms on the bus, a problem for a lot of the older people, 5) the men’s spa was filthy, 5) we had a major problem with an incorrect charge on our bill, no one could change it on the ship, said we need to work with guest relations in Miami, the captain said he could do nothing. I could go on about other issues. Needless to say. The worst cruise we have been on and we DEFININTELY WILL NEVER GO ON ANOTHER REGENT CRUISE! NO-WAY !!

This is so far from an luxury experience. Bad since the beginning. Lost my money i been treated Bad even from a waiter. The Worst experience ever.

We have travelled with Regent SSC on a number of previous occasions and have always enjoyed every minute. However during our recent trip around New Zealand and Australia we decided to book another package to Japan in 2025. It was then we became aware of the additional benefit that was being offered to our American cousins, namely "FREE BUSINESS CLASS FLIGHTS." When we queried why us British passengers were not offered this benefit we were told well its not really free it is a marketing ploy which would not be allowed in the UK under current UK marketing legislation. So my American friends be aware, be very aware when words like free are used to promote a Regent SSC product. As for us, Regent are a lost cause we have even returned our loyalty pins so they can use them as FREE gifts for their next generation of punters. we in the meantime are looking at alternative companies with whom we can spend our money, and yes, there are several in the market. I would add though that the ships staff we came across were extremely helpful and very friendly. Finally the correspondence with Regent in the UK with their office in Southampton was in my view second rate, they have not even bothered to thank me for returning our loyalty pins.

a £20,000 cruise runs worse than MSC Cruises
poor quality food , waiting 20 minutes to be served for a drink , Old ship RSSC Navigator , Rude staff, on 1st day in Lam Cha Bang Thailand port i asked for a Bottle of Stella but they have run out LOL, Scrambled egg at breakfast like rubber where its been sitting under heat lamps, Couldn't go to Compass Rose restaurant first day as there was a private function ??? any juices on board are badly watered down .tghis is our second and last regent cruise .Voyager our last cruise was brilliant .

My cruise from Dubai to Athens end of April 24 , was eventually cancelled, only after Regent insisting on the full amount being paid despite the war making it obvious the cruise was not going to happen !
This has now been refunded , I hope regent enjoyed the benefits of having all my cash and no doubt the other passengers cash invested despite the obvious knowledge that the cruise was never going to happen .
No apology from Regent.No future cruise incentive. Basically No customer service - unlike competitors who when things get cancelled are keen to keep your trade .
Goodbye Regent ……