My order arrived cracked
My order arrived cracked. I took pictures and sent it to support but haven’t received a response. I’m not happy whatsoever with the lack of attention given to customers once an item has been purchased.
21 settembre 2026
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3,4
Nella media
15 recensioni
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Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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3,4
First impressions
The communication during the build was good and the final product is beautiful. Would suggest improvements to the assembly support. An narrated video wasn’t very helpful
24 agosto 2026
Risposta di Roytimber
Thank you so much for your kind review! We’re delighted to hear that you loved the final product and appreciated the communication throughout the build process.
We also truly appreciate your feedback regarding the assembly support. We’ll take your suggestion into consideration as we work to make our assembly instructions and videos clearer and more helpful for our customers.
Thank you again for choosing us.
Very disappointed
Very disappointed. Not only was my item delivered from Vietnam and I kept getting charged fees I was not made aware of, but this item is not as described. It’s not like a tree branch at all and is in centimeters not inches!! BEWARE OF THIS COMPANY. MISLEADING.
10 agosto 2026
Risposta di Roytimber
We’re truly sorry to hear that you were disappointed with your experience.
Regarding any taxes or import-related fees, we’re happy to review and reimburse eligible fees if the customer provides proof of payment. We’ve also reached out directly to better understand the concerns regarding the product and find an appropriate solution.
We sincerely value our customers’ feedback and hope to have the opportunity to resolve this matter.
Risposta di Roytimber
Hey Gary,
Thank you so much for your review! We are glad to receive your kind words, and we have sent you an email with discount as thank-you gift for your kind feedback.
We hope that you will continue visiting our store in the future, thank you and have a great day!
Everything went smooth with my order
Everything went smooth with my order. Good communication on delivery. Received table today - beautiful!
30 luglio 2026
Risposta di Roytimber
Hi! Thank you so much for your review, we are happy to know that you are satisfied with our services, hopefully you will visit our store again!
I have mixed emotions about the…
I have mixed emotions about the product. The product examples doesn't represent the final product well. I also wasn't too thrilled about the changes because you can still see where they tried to correct it and didn't do a very good job. I do like the vanity dispite the mess ups
23 luglio 2026
Risposta di Roytimber
We're truly sorry that the finished product didn't live up to your expectations. We completely understand how disappointing it can be when the final item differs from what was anticipated, especially when visible corrections affect the overall appearance. Thanks for your review, we will take note about your experience to improve our service.
Risposta di Roytimber
Hey, thanks for your review, we are happy to hear that you have received your item and it was nice. We hope you will continue giving us other chances in the future!
Have not received piece
Have not received piece, if no word in 2 days contacting credit card and canceling purchase
14 luglio 2026
Risposta di Roytimber
Hi John, we are so sorry to hear about your situation and we thank you for your review. We saw that our staff has contacted you via email before, if possible, please spend a few minutes to check the email to get a small discount.
Thank you, have a great day.
The chair I ordered is a beautiful…
The chair I ordered is a beautiful piece of craftsmanship. There was a misunderstanding about the custom size I had ordered, but when I pointed it out when I got the preliminary photos, the chair was redone no problem. It was sent packed very carefully in two sturdy cases and it arrived in excellent shape.
4 luglio 2026
Risposta di Roytimber
Hi. Thank you for taking the time to share your experience. We're thrilled to know that you love the craftsmanship of your chair and that it arrived in perfect condition.
We appreciate your understanding regarding the initial misunderstanding with the custom dimensions, and we're pleased we were able to resolve it promptly before delivery. Your patience and trust meant a great deal to us.
Thank you again for your thoughtful review. We hope your new chair brings you years of comfort and enjoyment!
Fast delivery
Fast delivery, good communication sturdy piece of furniture. My only complaint is that the "stain" looks more like a paint then a stain. So there's no natural wood grain showing at all. I was hoping for a stained piece, not a painted wood mantel.
8 luglio 2026
Risposta di Roytimber
Hello,
Thank you for taking the time to share your feedback. We're delighted to hear that you were pleased with the fast delivery, our communication, and the sturdiness of your mantel.
We're sorry to learn that the finish didn't meet your expectations. We understand how disappointing it can be when the stain appears more like paint and doesn't showcase the natural wood grain you were hoping for.
Your feedback is truly valuable to us, and we'd appreciate the opportunity to discuss your concerns further. Please feel free to reach out to us directly, and our team will be happy to see how we can assist.
Thank you again for your honest review and for giving us the opportunity to improve.
Good communication
Good communication. Had some difficulty viewing pictures of the progress on an Apple device.
15 giugno 2026
Risposta di Roytimber
Hello,
Thank you for your feedback! We're glad to hear you were happy with our communication.
We're sorry that you had difficulty viewing the progress photos on your Apple device. We appreciate you letting us know, as feedback like yours helps us improve the overall customer experience.
Thank you again for your support, and please don't hesitate to reach out if there's anything we can assist you with.
Do Research Before Buying
I wish I had done research before my husband and I spent over $3K on a dining room table, cause I would have never purchased from them. This whole process has been disappointing to say the very least. Response times are subpar and we are going on 7 weeks since we purchased. It wasn’t until we emailed them, a few times, (several weeks from purchase date) about the process update that they promised to do along the way. While they are very kind in their communication, it’s really suspicious at the lack/delay in responses. We have been beyond patient with this company because the table we ordered is supposedly near completion, but if I could go back and do this all over again I would not have chosen Roy Timber.
19 aprile 2026
Non scritta su invito
Risposta di Roytimber
Hello,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience has been disappointing and that the communication and order updates did not meet your expectations. We completely understand how frustrating this must have been, especially for such an important purchase.
We sincerely appreciate your patience throughout the process, and we're sorry that we've left you feeling this way.
We'd truly appreciate the opportunity to learn more about your experience and discuss your concerns further. Please feel free to contact us directly at support@roytimber.com with your order details, and our team will be more than happy to review your case and work toward a resolution.
Thank you again for bringing this to our attention. We hope to have the opportunity to make things right.
The Coffee table top was not delivered
The Coffee table top was not delivered. Only the bottom parts. Please respond.
13 maggio 2026
Risposta di Roytimber
Hello,
We're sorry to hear about your experience, and we understand your concern regarding the missing tabletop.
We previously reached out to you via email on May 6 regarding your order and are currently waiting for your approval before we can proceed with shipping the remaining part. To help move things forward as quickly as possible, could you please check your inbox (and spam/junk folder, just in case) and reply to our email at your earliest convenience?
If you're unable to locate the email or have any questions, please don't hesitate to contact us directly to the email address "support@roytimber.com". We'll be happy to resend the information and assist you further.
We look forward to hearing from you so we can complete your order as soon as possible.
Products were good quality
Products were good quality, came on time, and easy to assemble
20 aprile 2026
Risposta di Roytimber
Hello,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with the quality of your product and that it arrived on time. It's also great to know that the assembly process was smooth and easy.
Your kind words truly mean a lot to our team. Thank you for choosing Roy Timber, and we hope to have the pleasure of serving you again in the future!
Elegant wood sculpture
Skillful workmanship produced an excellent piece to elevate my decor.
23 aprile 2026
Risposta di Roytimber
Hello,
Thank you so much for your kind words! We're thrilled to hear that you appreciate the craftsmanship of your piece and that it has become a beautiful addition to your décor.
Your feedback means a great deal to our team, who take pride in creating each piece with care and attention to detail. Thank you for choosing Roy Timber, and we hope you enjoy it for many years to come!
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