The assistant could not have been more helpful. She resolved the problems I was having and guided me through registering my puppies.
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I spoken to Liv who was patient and very helpful.My registration was handled smoothly however I had hoped to enable the 5 week puppy insurance. Once again Liv was extremely helpful , the department li... Leggi di più
L'azienda ha risposto
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Leggi di più
L'azienda ha risposto
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
Informazioni di contatto
Regno Unito
- royalkennelclub.org.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 82% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
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Loren was so helpful
Loren was so helpful, friendly and professional, sorted my query quickly but not rushed, such a lovely lady to chat to, thank you. The only point I would make that to get to the correct person on the telephone there is not always the appropriate option, so a "non of these" option would help.

Risposta di The Royal Kennel Club
Pleasant experience Contacted by a very competent…
Contacted by a very competent knowledgeable and extremely helpful representative.

Risposta di The Royal Kennel Club
I found really big help from a…
I found really big help from a beautiful woman named gloria.

Risposta di The Royal Kennel Club
Reliable and responsive insurers
My dog was insured with kennel club- Agria from when I got her as a tiny puppy. She was unfortunately diagnosed with a kidney condition at 10 months and died when she was four years old. Throughout her short life she had lots of fun but also a lot of visits to the vet. The insurers always paid the bills promptly and were very helpful in the last days of her life. It helped a lot to know that I can rely on them and don’t have to worry about the financial side of things. Thank you x

Risposta di The Royal Kennel Club
Sorting and problem
Nothing was adding up, presumably a glitch in the software but Marie and the others in the team did a super job. Marie wouldn't give up!! She persevered until she cracked it. Marie thankyou so much

Risposta di The Royal Kennel Club
Exceptional service Gloria was so…
Exceptional service Gloria was so helpful would highly recommend the kennel club.

Risposta di The Royal Kennel Club
What a wonderful helpful lady Eleanor…
What a wonderful helpful lady Eleanor was, nothing was too much trouble and she went out of her way to assist me this morning. Eleanor definitely needs a pat on the back for her customer service. Bless her she obviously had a bad cold and still soldiered on.
Thankyou so much for making a very stressful time for me easier.

Risposta di The Royal Kennel Club
Helpful Person
Loren helped me through the awful website pages regarding setting up a sales ad.

Risposta di The Royal Kennel Club
Gloria is ace!
Gloria was super helpful and really genuine in her desire to resolve the issue I was facing. An absolute delight to talk to - I wish all helplines had such positive people taking our calls!

Risposta di The Royal Kennel Club
Why take people's money for a service
Why take people's money for a service, then do nothing , don't even respond to complaints. Spam people all the time to take out insurance and send out two packs , what a waist of paper.
If I could give a 0 I would.
Scam comes to mind.

Risposta di The Royal Kennel Club
Marie was very helpful with my…
Marie was very helpful with my enquiries today. Knowledgeable and patient. Thank you.

Risposta di The Royal Kennel Club
Call answered promptly and very helpful lady
Loren was extremely helpful checked my pending application whilst speaking with her and got it all sorted I only called as puppies due to leave in 2 days
My call was answered promptly
I have to say the service overall I have received of late from the kennel club has been extremely good

Risposta di The Royal Kennel Club
Natalie was super helpful sorted my…
Natalie was super helpful sorted my registration out for me without having to go back and forward with emails.

Risposta di The Royal Kennel Club
Thankyou Gloria for all your help

Risposta di The Royal Kennel Club
The Kennel Club are outstanding
We have recently purchased a KC registered puppy - and of course the breeder had to transfer ownership into our name . We rang the KC for a 5 generation certificate - Gloria talked the process thoroughly to us - and was absolutely superb . The amount of information the KC hold is frankly amusing

Risposta di The Royal Kennel Club
Very Helpful and helped me get the…
Very Helpful and helped me get the puppy pack downloaded

Risposta di The Royal Kennel Club
Helpful guidance.
Pleasant and helpful guidance navigating website and resolving my enquiry.

Risposta di The Royal Kennel Club
Marie was extremely helpful
Marie was extremely helpful, thank you!

Risposta di The Royal Kennel Club
Liv was super helpful and…
Liv was super helpful and knowledgeable, I had several queries that were sorted out within the same call, super happy thank you 😊

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can do helpful attitude
can do helpful attitude, massive improvement over the last few years, night and day.

Risposta di The Royal Kennel Club
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