The Royal Kennel Club Recensioni 

1893
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

The assistant could not have been more helpful. She resolved the problems I was having and guided me through registering my puppies.

Valutata 4 stelle su 5

I spoken to Liv who was patient and very helpful.My registration was handled smoothly however I had hoped to enable the 5 week puppy insurance. Once again Liv was extremely helpful , the department li... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Organizzazione per la protezione degli animali

Scritti dall'azienda

We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 82% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(1893)

145 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Loren was so helpful

Loren was so helpful, friendly and professional, sorted my query quickly but not rushed, such a lovely lady to chat to, thank you. The only point I would make that to get to the correct person on the telephone there is not always the appropriate option, so a "non of these" option would help.

16 ottobre 2025
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Risposta di The Royal Kennel Club

Thank you very much for taking the time to leave us a review. We really appreciate it.

Valutata 5 stelle su 5

Reliable and responsive insurers

My dog was insured with kennel club- Agria from when I got her as a tiny puppy. She was unfortunately diagnosed with a kidney condition at 10 months and died when she was four years old. Throughout her short life she had lots of fun but also a lot of visits to the vet. The insurers always paid the bills promptly and were very helpful in the last days of her life. It helped a lot to know that I can rely on them and don’t have to worry about the financial side of things. Thank you x

5 luglio 2025
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Risposta di The Royal Kennel Club

Thank you for your review. We will be sure to let our partners at Agria know.

Valutata 3 stelle su 5

Sorting and problem

Nothing was adding up, presumably a glitch in the software but Marie and the others in the team did a super job. Marie wouldn't give up!! She persevered until she cracked it. Marie thankyou so much

9 ottobre 2025
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Risposta di The Royal Kennel Club

Thank you for your review.

Valutata 5 stelle su 5

What a wonderful helpful lady Eleanor…

What a wonderful helpful lady Eleanor was, nothing was too much trouble and she went out of her way to assist me this morning. Eleanor definitely needs a pat on the back for her customer service. Bless her she obviously had a bad cold and still soldiered on.
Thankyou so much for making a very stressful time for me easier.

6 ottobre 2025
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Risposta di The Royal Kennel Club

Thank you for taking the time to leave us a review. We appreciate it.

Valutata 5 stelle su 5

Helpful Person

Loren helped me through the awful website pages regarding setting up a sales ad.

3 ottobre 2025
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Risposta di The Royal Kennel Club

Thank you for your review.

Valutata 5 stelle su 5

Gloria is ace!

Gloria was super helpful and really genuine in her desire to resolve the issue I was facing. An absolute delight to talk to - I wish all helplines had such positive people taking our calls!

2 ottobre 2025
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Risposta di The Royal Kennel Club

Thank you for your review.

Valutata 1 stelle su 5

Why take people's money for a service

Why take people's money for a service, then do nothing , don't even respond to complaints. Spam people all the time to take out insurance and send out two packs , what a waist of paper.
If I could give a 0 I would.
Scam comes to mind.

22 settembre 2025
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Risposta di The Royal Kennel Club

We are sorry you have not had a satisfactory experience with our partners - Kennel Club Pet Insurance. If you wish to make a complaint to them please check their page here https://www.kcinsurance.co.uk/how-to-complain/ .

If this comment is regarding The Kennel Club please contact us here: https://www.thekennelclub.org.uk/forms/registrations-complaints/ so that we can look into the matter further.

Valutata 5 stelle su 5

Marie was very helpful with my…

Marie was very helpful with my enquiries today. Knowledgeable and patient. Thank you.

30 settembre 2025
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Risposta di The Royal Kennel Club

Thank you for your review, We appreciate it.

Valutata 5 stelle su 5

Call answered promptly and very helpful lady

Loren was extremely helpful checked my pending application whilst speaking with her and got it all sorted I only called as puppies due to leave in 2 days
My call was answered promptly
I have to say the service overall I have received of late from the kennel club has been extremely good

26 settembre 2025
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Risposta di The Royal Kennel Club

Thank you for taking the time to leave a review, we appreciate your feedback.

Valutata 5 stelle su 5

Natalie was super helpful sorted my…

Natalie was super helpful sorted my registration out for me without having to go back and forward with emails.

24 settembre 2025
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Risposta di The Royal Kennel Club

Thank you for taking the time to leave us a review.

Valutata 5 stelle su 5

The Kennel Club are outstanding

We have recently purchased a KC registered puppy - and of course the breeder had to transfer ownership into our name . We rang the KC for a 5 generation certificate - Gloria talked the process thoroughly to us - and was absolutely superb . The amount of information the KC hold is frankly amusing

19 settembre 2025
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Risposta di The Royal Kennel Club

Thank you for taking the time to leave us a review. We appreciate your time.

Valutata 5 stelle su 5

Helpful guidance.

Pleasant and helpful guidance navigating website and resolving my enquiry.

17 settembre 2025
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Risposta di The Royal Kennel Club

Thank you very much for taking the time to leave us a review.

Valutata 5 stelle su 5

Liv was super helpful and…

Liv was super helpful and knowledgeable, I had several queries that were sorted out within the same call, super happy thank you 😊

15 settembre 2025
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Risposta di The Royal Kennel Club

Thank you very much for taking the time to leave us a review.

Valutata 5 stelle su 5

can do helpful attitude

can do helpful attitude, massive improvement over the last few years, night and day.

12 settembre 2025
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Risposta di The Royal Kennel Club

Thank you so much for your review.

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