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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Marie should run all registration services, she is SO efficient and knowledgeable and goes straight to a solution. If only all companies could have people like Marie answering the phone how easy wou... Leggi di più

Valutata 5 stelle su 5

I was really struggling trying to navigate the website to update 1 puppies name and change 2 puppies ownerships... Until I called, yes it took a while to get through but do make time... when I final... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Gloria made a nerve racking experience a total breeze for me, in helping me change my dogs ownership to add my sister as a joint owner. Very much appreciated. Kind regards. Mr Simon Ambler.

L'azienda ha risposto

Valutata 5 stelle su 5

Gloria who I spoke to was fantastic. She talked me through everything and registered my litter while I was on the phone. She is an absolute credit to your organisation. Litter registered and registrat... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Organizzazione per la protezione degli animali

Scritti dall'azienda

It’s dogs who bring joy, enrich our days, and ultimately rule our lives. They are the ones that we would do anything for. From everyday health to lifelong protection, from wagging tails to winning rosettes, the Royal Kennel Club is here to honour dogs with the care, distinction and happiness they deserve. Today, and for generations to come, we are: At their service


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(1923)

151 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fab customer service

I have spoken with Loren several times and she is fantastic. She is always really helpful, polite and knowledgeable.

11 agosto 2025
Non scritta su invito
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Risposta di Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Valutata 5 stelle su 5

Litter registration

I contacted Loren today to discuss my new litter registration. I had made some errors completing the online form and she got the issues sorted out and puppy registration authorised for me.
Loren was very efficient, understanding and very kind to speak to. Thank you Loren.

1 agosto 2025
Non scritta su invito
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Risposta di Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Valutata 5 stelle su 5

The advisor Natalie

The advisor Natalie, was professional and friendly, took time to understand the problem I was having and found the solution. She was absolutely brilliant and world make me confident to use and recommend the kennel club.

28 luglio 2025
Non scritta su invito
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Risposta di Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Valutata 5 stelle su 5

I was enquiring about my litter…

I was enquiring about my litter registration today, Liv was great, and got straight onto and got it processed.
Thank you.

28 luglio 2025
Non scritta su invito
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Risposta di Royal Kennel Club

Thank you very much for your positive feedback

Valutata 5 stelle su 5

Contacting from overseas I wrongly…

Contacting from overseas I wrongly anticipated a stressful time The kennel club were so helpful and so quick to respond it is very much appreciated
Well done

25 luglio 2025
Non scritta su invito
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Risposta di Royal Kennel Club

Thank you for taking the time to leave us a review, we really appreciate it

Valutata 1 stelle su 5

Not happy

Im not the kind of person to complain but me and my family took our dog, Oakley, to kennel club thinking it would be a nice place for our dog to go to whilst we went to Dorset for 2 days. It looked cosy and comfy indoors, but little did we know, there was another part to this place. We had bones for our dog as he is a labrador and needs something to chew. But this is where it gets frustrating. So, we collected our dog after being on holiday and we came back to him looking terribly tired and a sore throat from barking. It was obvious that he didn't enjoy this experience and had been lied to because he hadnt been given his bones that he BIT THROUGH HIS HARNESS!!!! Not happy and won't be leaving our dog here with people who dont know how to really look after dogs that need more attention than they thought

10 agosto 2024
Non scritta su invito
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Risposta di Royal Kennel Club

We are very sorry for your experience but we believe you may have confused us with another organisation.

The Kennel Club are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners.

We now represent the interests of all responsible dog owners to ensure that dogs are welcome throughout society. In 1988, we published the Canine Code and in 1992 The Kennel Club Good Citizen Dog Scheme was set up to promote responsible dog ownership, to enhance our relationship with our pets and to make the community aware of the benefits associated with owning a dog.

The Kennel Club offices are located in London and Aylesbury but we do not run boarding for dogs whist owners are on holidays without their pet.

Once again we are sorry for your experience but hope you understand that we are not the company you boarded Oakley with.

Valutata 5 stelle su 5

Marie was fantastic patient and…

Marie was fantastic patient and helpful. Great experience speaking to someone over the phone today for the first time. she made me feel at ease she was very knowledgeable. 5star *****

22 luglio 2025
Non scritta su invito
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Risposta di Royal Kennel Club

Thank you very much for your review. We appreciate it.

Valutata 5 stelle su 5

Great customer service

Great customer service. Liv happy to help guide me through the process to ensure that I have what I need quickly. Thank you so much for your support.

22 luglio 2025
Non scritta su invito
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Risposta di Royal Kennel Club

Thank you for taking the time to leave us your review. We appreciate it.

Valutata 5 stelle su 5

Merging accounts

Rang up and advisor listened to the problem about email address and happily helped and got it sorted aswell contacting another department for me thank you again for your help

16 luglio 2025
Non scritta su invito
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Risposta di Royal Kennel Club

Thank you for your review. We appreciate it.

Valutata 5 stelle su 5

loren…an asset.

Spoke with a lady called loren today,she was absolutely fantastic,nothing was too much trouble for her,dealt with my enquiry perfectly,she was a pleasure to deal with.

15 luglio 2025
Non scritta su invito
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Risposta di Royal Kennel Club

Thank you for taking the time to leave us your feedback.

Valutata 5 stelle su 5

Query sorted

Today I had a query regarding an import registration, I spoke to Loren who was extremely helpful and knowledgeable.
She helped me with my initial enquiry and then sorted another problem that I merely mentioned briefly.
I’m very grateful for the help and advice

14 luglio 2025
Non scritta su invito
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Risposta di Royal Kennel Club

Thank you for your review. We really value it.

Valutata 5 stelle su 5

I found Gloria very helpful and…

I found Gloria very helpful and understanding to my situation with my dog She’s very helpful and put me through to the right department that I needed to speak to.sort things out 😄

8 luglio 2025
Non scritta su invito
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Risposta di Royal Kennel Club

Thank you for your review. We really appreciate it.

Valutata 5 stelle su 5

Gary was very polite

Gary was very polite, professional, helpful and generally pleasant to interact with

23 giugno 2025
Non scritta su invito
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Risposta di Royal Kennel Club

Thank you for your review

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