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Dettagli dell'azienda

  1. Vivaio e articoli per il giardino

Scritti dall'azienda

We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.


Informazioni di contatto

1,2

Pessimo

TrustScore 1 su 5

205 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,2

Tutte le recensioni

(205)

31 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Experience

We had a very good experience shopping with Royal Garden. We had to phone to check which product was suitable for our existing Royal Garden products. The phone was answered promptly and the person was able to help us with our query. Delivery was organised as stated in the confirmation email We received when we bought the items. We were phoned to say which day delivery was due and told we could check on delivery day for an app or I ate time for the delivery. We did this and received an accurate time for our delivery.
This was. A very good service from Royal Garden.

8 luglio 2020
Non scritta su invito
Valutata 5 stelle su 5

Excellent service and product

Excellent customer service and furniture delivered on time, after we had been let down and fobbed off by a well known DIY store. The garden furniture set is great.

6 luglio 2020
Non scritta su invito
Valutata 5 stelle su 5

This garden furniture is built to last!

Ordered a table to go alongside various other Royal Garden items of garden furniture which we have enjoyed (and which has lived outside) for the past 14 years. The quality of the construction is as good as ever. It looks great alongside our existing equipment. These items of furniture are built to last!

4 luglio 2020
Non scritta su invito
Valutata 3 stelle su 5

Delayed delivery

Product appears fine, and as described on website.
Disappointing service, ordered on 21 June (showing as in stock), delivered 27 July.
Received phone call from Royal Garden on 29 June, explaining that two chairs were damaged and they were expecting more stock in 2 weeks. At this stage Royal Garden declined to deliver the undamaged part of the order. Delivery was expected to be made week commencing 20 July.
On 03 July, after being invited to review my product, and having posted my initial review, I very promptly received a phone call from Royal Garden. At this stage they no longer had any chairs available to deliver. I agreed to wait until July for the delivery.
It was delivered on 27 July.

3 luglio 2020
Non scritta su invito
Logo di Better Garden

Risposta di Better Garden

Hi,
Sad to see this review. Please understand that any bad review really does hurt us. Unfortunately yes we are currently of stock of this item and as explained over the phone we have new stock arriving soon.
We have given you the option to give you a full refund if you are unhappy to wait this remains an option open to you, but as discussed again you are willing to wait.
Hopefully, when you get your order you will be willing to reconsider this review as our customer service and personal touch is something we take pride in.

Yours faithfully Royal Garden.


To further update this, the order has been delivered. We hope you enjoy your furniture and consider this matter resolved. Again sorry for the delay.

Yours faithfully Royal Garden.


Valutata 5 stelle su 5

Good product & good customer service

Had a real problem initially paying as didn't want to use PayPal but no other option. After contacting sales I was advised to use different internet browser and this worked. Straight forward after initial problem and very happy with the garden chair cushions.

30 giugno 2020
Non scritta su invito
Valutata 5 stelle su 5

Great quality garden set.

Great quality garden set.
Really pleased with it.
Items delivered less than 10 days after online order.
Not a scratch when delivered.
Took me 30-40 mins mins to build table and parasol.

18 giugno 2020
Non scritta su invito
Valutata 5 stelle su 5

Quality products and service.

Easy ordering of required products. Arrived within the prescribed time period. Seemingly good quality and I was really pleased. Would recommend Royal Garden to anyone seeking their products.

16 giugno 2020
Non scritta su invito
Valutata 5 stelle su 5

Table and Chairs to match

We bought a table and chairs to complement the existing Royal Garden items purchased about 15 years ago. They are just what we wanted. Excellent help in ordering and the delivery was as promised. Well done
Brian and Susan

7 giugno 2020
Non scritta su invito
Valutata 4 stelle su 5

Furniture looks great

Furniture looks great - even the substitute chairs. Delivered on a pallet - I quickly removed my order from the pallet but the driver refused to take it back ?!!!

6 giugno 2020
Non scritta su invito

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