Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 1 stelle su 5

This company are a dishonest company, who say that a product only takes 10 minutes to install, when it actually needs an auto electrician, also have been waiting more than 4 weeks, for a return of th... Leggi di più

Valutata 1 stelle su 5

I purchased this "unbreakable hose" 9 months ago and have been very careful with it. It has sprung two leaks and no one answers the email I sent. To claim something is unbreakable is quite the cla... Leggi di più

Valutata 1 stelle su 5

I paid $149 for 3 on 1 mower, exactly 1 month ago. It took 3 times longer then they promised even that after many follow ups. Mower isn't what they promised it isn't working at all. They said... Leggi di più

Valutata 1 stelle su 5

We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... Leggi di più

Dettagli dell'azienda

  1. Vivaio e articoli per il giardino

Scritti dall'azienda

We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.


Informazioni di contatto

1,2

Pessimo

TrustScore 1 su 5

205 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Tutte le recensioni

(205)

31 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

We bought 6 new chairs and seat…

We bought 6 new chairs and seat cushions to replace the ones we bought 20 years ago. The table is still in marvellous condition considering it's been left to our elements in these later years. I don't think the cushions are quite as smart as our previous ones but they do look wipeable. Looking forward to another 20 years.

26 agosto 2021
Valutata 4 stelle su 5

Service/delivery excellent

Service/delivery excellent. Product great. The only slight negative is the quality of the cushions. We have another identical set bought 10+ years ago, which incidentally is still as good as new, but the cushions on the new set have definitely been down graded. Not nearly so good - cost cutting at work here! In my opinion, it would be better to charge a bit more and have the better quality. Otherwise, perfect, especially the driver who delivered it ... service with a smile, despite having been on the road since the early hours of the morning. I hope he is well remunerated!

24 agosto 2021
Valutata 4 stelle su 5

Good customer service.

I ordered six cushions - two of which were slightly soiled, and may have been returned at some stage or ex-display. I raised this with the company, and they immediately offered a full refund for the two cushions, which I accepted. They also despatched the order in good time. Overall, I am very pleased with the cushions, and with the service I received.

10 agosto 2021
Valutata 5 stelle su 5

Great service all round!

Great service before my delivery and a great product when it arrived. Was adding to another table set I’d bought over 10 years ago. That one is still going strong so I hope the new one is as good!

28 luglio 2021
Valutata 5 stelle su 5

Buying furniture

We bought some furniture some years ago they have been out in all weathers never rusted etc so when we needed more we looked at the emblem and ordered more so comfy never had chairs like them would av liked to test the other products liked another but was double the price

13 luglio 2021
Valutata 5 stelle su 5

When we ordered our gazebo

When we ordered our gazebo, we was told it wasn’t in stock until a certain date. Well it arrived in stock a week or more earlier than expected and we had it delivered before the date it was meant to be in stock.

The communication and service we have had is well above the rest.

The quality of the gazebo is excellent, well made and very sturdy. I will shop here again when looking for some more stuff for the garden.

12 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Garden furniture

Very pleased with garden furniture I purchased from you. Arrived on day and time as stated and by a very nice gentleman, couldn’t have been more helpful. Paid more than I had planned but everything looks well made and dependable.

23 giugno 2021
Valutata 1 stelle su 5

Asked to rate them even though my…

Asked to rate them even though my chairs have still not been delivered and they are unable to tell me when. Seriously?

23 giugno 2021
Logo di Better Garden

Risposta di Better Garden

Hi,
Apologize that message is sent out automatically.
I believe I spoke to you on Monday, just so you are aware we use a small 3rd party carrier and all orders are contacted to place a booking at the first opportunity.
I understand they have left you a Voicemail message, but please give us a call if you haven’t heard anything. We are monitoring your order closely.
Please note all 1 star reviews are damaging and we try our best to please all customers.
Thanks for taking my call and your time. Happy to say the items were delivered in good condition and we hope you have many years of good use out of your furniture set.
Regards Royal Garden.

Valutata 3 stelle su 5

only marked as such because you are…

only marked as such because you are asking me how you did but I have yet to received the goods. The service up to this point has been acceptable .

18 giugno 2021
Logo di Better Garden

Risposta di Better Garden

Hi,

Apologies for this, the Trustpilot reviews are sent automatically regardless of when the delivery has been dispatched. I have flagged your order with our 3rd party logistics team.

Regards Royal Garden.

Valutata 3 stelle su 5

I was not notified of when delivery was…

I was not notified of when delivery was going to be due as I was promised.

Fortunately I was home when the item was delivered, but equally I could have been away on holiday which would have caused complications regarding the delivery

The product's good, but I was lead to believe it was going to be a Royal Garden Set to match one I already have but it although it looks similar it appears to be manufactured with a different brand

11 giugno 2021
Valutata 4 stelle su 5

Entry time is unclear

Simple enough website to manoeuvre but entry time is unclear - is this to the grounds or specifically for the house? Bear in mind they tell you AFTERWORDS that you need to arrive 30 minutes before the chosen time to get from car park to house

21 maggio 2021

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