Rotsvast Recensioni 

Dankzij Rotsvast wonen mijn vriend en ik in een gezellig huisje. We zijn er erg blij mee. Mevrouw Kathinka Allaart heeft ons geholpen om dit huis te huren. Alles is heel professioneel gedaan.

Rotsvast is excellent when it comes to finding the home, they will help you properly throughout your search and will assist you at every step. Best thing was the good and fast communication between the realtor.

Kind employees, very professional, attentive and responsive to our needs. Would absolutely recommend trusting them to find an apartment in The Hague.

Rostvast verhuurde mijn woning. Ze hebben nergens op gelet. Al mijn inboedel is gestolen. De in- en uitchecks zijn nooit gedaan. Er is zelfs een contract afgesloten terwijl ik een mail heb gestuurd dat ik er geen nieuwe huurders in wilde!! Alleen mbt een advocaat kreeg ik ze eruit en Rotsvast deed niets.

Hele fijne service, ik heb zelfs een videocall mogen doen terwijl ik niet naar Maastricht kon komen. Alles netjes geregeld verder en had binnen een korte tijd een kamer in Maastricht.

I had left my keys home and locked myself out. They came within 1.5hrs after calling. Glad it was sorted fast. In general response time is quite low for day to day maintenance of rented property as well.

Goed en snel geholpen met het vinden van huurders, in een fijne samenwerking.

Ik heb een zeer goede ervaring met Rotsvast Tilburg. Via hun zeer snel een hele mooie woning gevonden met daarbij prettige, vriendelijke en juiste begeleiding door de medewerkers.
Ze reageren snel en duidelijk op vragen wanneer deze er waren in het proces.
Zeer zeker een aanrader!

Rotsvast is echt een aanrader! Ik kon zeer snel een pand bezichtigen, werd uitgezocht als huurder en kan snel het pand intrekken. Ze zijn ontzettend aardig, efficient en professioneel. Ik zou hen sterk aanraden!

Hi,

Me and my wife recently got relocated to Maastricht. We were anxious on getting a suitable environment for us. We started reaching out to many websites and pages for help, but no luck.
Then I decided to visit Rotsvast office as it was near by my office. This is was the best decision so far as we not only found a house for ourselves but handled the process remotely without being physically present for the process.

Overall thanks to Ingrid and team for finding us Home. :)

Rotsvast Utrecht is een betrouwbare beheerder en ik verhuur al vele jaren via deze organisatie. Ze zijn vriendelijk, behulpzaam en hebben tot nu toe altijd snel nieuwe nette huurders gevonden als er een huurder vertrok. Communicatie is vlot en je kunt prima afspraken met ze maken.

Door rotsvast Middelburg eindelijk mijn plekje kunnen vinden! Heel fijn en vakkundig geholpen door Amber . Op e.v.t vragen werd snel antwoord gegeven en zorgde voor een goed contact tussen mij en de verhuurder. Aanrader!

Contact gehad met Angelique. Het was een lastige verhuur omdat het pand reeds verhuurt was. Uiteindelijk is het misgegaan door mijn toedoen en hebben we gezamenlijk een oplossing gezocht. Dat is dankzij de inzet van Angelique gelukt. Erg blij mee
Huurders zijn goed terecht gekomen. Iedereen blij

I 100% recommend Rotsvast as an agency, if you want to find a really nice place to live, in very friendly prices.
Also, the staff there is very kind and willing to help you anytime, especially Mr. Ismaeel that helped me in my case.
They always have time to help you efficiently and make your stay in Maastricht easier and more relaxing.

AVOID THIS AGENCY
I have rented an apartment in Heerlen on February 1st 2022. Delivery was very fast because agent was in a hurry and I entered an apartment that wind was blowing through each and every window. Double glazing seems to be an unknown word for this part of the country. Unfortunately, I came from abroad and as I urgently needed a place to stay, I saw the apartment from video call (I do not recommend anyone to do the same). Walls very badly painted, cheapest (by far) quality on the tiles, a crack on the glass of the front door and many many other things that I swallowed since I had signed 1 year contract.
The year passed and I had to relocate to another country. I informed them 2 months ahead. And to my great surprise they want to keep 1072 euros from the 2 months deposit (eventually I found out that I was paying Amsterdam price for...Heerlen) because the owner decided that I destroyed everything in his "luxurious" property! He charged 140 euros for a blocked sink (which was not blocked and it was not mentioned in the end inspection protocol), 210 euros to repair the kitchen drawer (surprise, surprise, also not mentioned in the end inspection) and 336 euro for having 2 people cleaning. Well the funny thing is that I cleaned the apartment but during the end inspection they discrovered a small corner in the cabin shower with calc and some dust in the bedroom.
I am giving one star to Rotsvast first of all because they did not protect me at all. I was in a hurry to leave and they came for end inspection 1 day before the truck would arrive to pick up my things. The guy took some photos and did not warn me if he saw something that he didn't like. Then I left and they went few days later to make the final inspection which came like a huge surprsise for me! I had left some almost new furniture that did not fit the track and asked them if they could help as the transporter would send another track few days later. They informed me that owner threw away my things. Well, allow me to be a bit suspicious because the owner had bought another apartment in the first floor and I wouldn't be surprised if I see there the wardrobe, the Bo concept leather couch and the almost new washing machine-dryer.
But what I do not tolerate is that owner of the apartment that I was renting, issued an invoice from his company to rotsvast claiming the damages that he fixed. Ande they were not ashamed (or they thought me as an idiot?) to claim 1072 euro from the deposit based on an invoice issued by the owner...
I guess it is clear why you should avoid this agency...and I have all the evidence to support my claims.

WORST realestate agency in The Netherlands. I would give 0 starts but it doesn't have that options.

I am a high skilled imigrants, who rented a good property and the contract terms with Rotsvast are absurd.
If anyone wants more detail on the HORROR show that it is to rent with Rotsvast please do not hesitate in contacting me, I will be glad to send you all the emails and meaningless responses I received, so here is a short glimpse of what is happening:
I am being charged upon delivery for:
- Inventory costs that is not foreseen in the contract
- Being charged for Cleaning fee that is not right, because the handback viewing was made, and the inspector checked the cleaningless
- Being charged for extra energy costs that Rotsvast refuses to show me the calculations (By the way, Rotsvast did not allow me the option of having a energy contract on my name)

Fijne service, mooie appartementen in de portefeuille.

Absolutely horrible service. We committed to an apartment and had a plan to move forward for an agreed upon price. They ignored us and our calls for days, showed the apartment to others when they told us it's off the market and gave it to someone else.

Horribly unprofessional and didn't communicate properly. Will never work with this group again.

Ga bij een appartement kijken oke bevonden, krijg een dag er naar van de heer ismaeel bericht dat de eigenaar niet voor mij heeft gekozen. Maar dat kan niet zijn omdat terplekken alles goed bevonden was,en nog niet een om papieren gevraagt is en ook niet waarom welke reden. Krijg ook geen reactie op de meel. Zeer slechte sevice.

The positive reviews I see here are right, when concerning on how easy the process of getting a house was. They are good at sales.

They are bad at customer service. The experience while living in the rented house is very bad and specially at the end was really bad.

- Rotsvast (at least Utrecht branch) is DISHONEST:
This company actively CHARGED EXTRA for my deposit for repainting the walls (a value close to 1000€). I got photos and confirmation, 3 months after leaving, from the new tenants that they didn't paint a single square meter. I also had an agreement with Rotsvast and the new tenants (which I got for them) that they would keep the walls as they were and be responsible for them (this also happen between me and the previous tenant).

- Rotsvast is INCOMPETENT:
There were some problems in the place where we lived, mostly old pipes that were leaking to the downstairs neighbor. They took forever to send someone and completely messed up the first appointment date and hour. Also, they take forever to answer important emails and they use a "call center". Most of the time the responsible department is not there and they will leave them a note to call back, but they never do.

Edit: Response to Rotsvast reply:
"Dear Pedro,
The apartment had to be painted, we discussed this with the new tenant which was introduced by you, he showed us the damages during the switch as you were not even there. Meanwhile we told you we are waiting for a quote instead of charging you the standard price per m2. In the end this saved you 20% on the total bill."

- The tenants themselves told me a different story at the time
- I call one of your agents after the switch and was informed that everything was fine with the walls. Now it changed?
- A quote for the walls took 4 months? And you charged our deposit before even painting or giving a proper invoice. Thus, its an illegal fictional charge.

Stop gaslighting people please. Thank you!