Rosabelle Recensioni 

I purchased an item from Rosabelle. LED face mask. It arrived and came without instructions for use. A totally unsafe product to use without safety information.
I contacted them and I wanted to return it and have a refund. I sent many messages via the portal and e mails. I did this on the same day I received the item.
This company cannot be trusted. The customer service is appalling
They will not refund me. This contravenes the 90 day no questions asked refund policy.
Despite many e mails they are totally ignoring me now.

I ordered the Rosabelle led face mask as seen on This Morning like everybody else. I ordered on 26.06.26 and had the same emails as everyone else. Thought it was a scam but yesterday it arrived so panic over. So there is still hope for those that have ordered.

This company is fraudulent. You will never see the item you ordered and no emails will get a reply. Report directly to your bank or credit card provider. Leave ‘Scam’ feedback wherever you can.

I waited sometime to get my mask but recieved it today have no remote control I have sent an e mail to Rosabelle and waiting for their reply . I also saw the mask advertised on This morning .

If it does not arrive I will just get my bank to get the money back

Someone should contact ITV or Waxhdog about this company. How can they be endorsed by a National TV Channel and be such an abhorrent company?

Scammed because of a recommendation on ITV This Morning. I saw the recommendation for the LED face mask on ITV This Morning social post and ordered the mask. I have now heard nothing regarding shipping and my email to them has been ghosted. This company Rosabelle is awful beyond belief. Shoppers beware.

Like others ordered after a review on This Morning in ITV. Very little response from the company and on further investigation they cannot be a legitimate company. Email address regarding shipping / tracking / confirmation is all the same and not with rosabella in it. Ordered in June and only received tracking number 14th July - only tracking number does not exist.
Email sent - I don’t expect a reply.

Will be contacting This Morning too as I am not the only one who has ordered after seeing product in this show

Update: 23/07/26 - My order arrived yesterday. No issues at present with the product. Packaging was a little damaged by the travel but nothing significant. LED mask is working and seems my concerns this is a scam have been unwarranted. Communication could be better to keep customers informed considering the bad reviews, that would help.

After seeing the product receive rave reviews on This Morning, I placed my order on 03/07/26. Confirmation email advising order received and they have taken my money. Since then, nothing!! I emailed to ask for an ETA but no response as yet. I really should have checked the reviews first. No usually so impulsive 🙈 DAMN!!

19/07/26 - received an email to advise my order has been despatched. Will update this review when I receive the item, LED face mask.

I did receive the face mask (not Revolution brand), however it was damaged upon delivery. I contacted the seller via email the same day requesting a refund to which they replied to asking for additional information so they could raise a ticket with Evri. I supplied the additional requested information but now I am being ignored! So they have no doubt had compensation from Evri but are not refunding me for the damaged item. DO NOT BUY FROM THIS SELLER

*Scam*
LED face mask - as advertised on This morning . Advert is false.
As others have said.. *SCAM* you make a purchase, get a confirmation email. Then nothing. They don’t respond to your messages, no order arrived .
Card cancelled as precaution as some have said they have had additional charges go through.

Website :- rosabelle.com
Receipt email came from :- support at hexibella.com

Same as previous people, confirmation email and nothing since. DO NOT BUY!

Scam Rosabelle same the person in the last response, advertised on this morning, received an email when ordered and nothing, sent 3 emails and nothing, disgusting, please dont order, nearly 2 wks now.

Placed my order and received a confirmation but since then no further communication on when I will receive it. The order number does not work on their tracking app and my emails have gone unanswered.
I bought this after it was recommended by Nadine Bagget on the This Morning programme.

If anyone sees the revolution face mask being sold by this site, stay clear
They will send you a standard face mask which is water damaged. They will not respond to your email. Scammers
Site is rosabelle.com
You've been warned