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Valutata 5 stelle su 5

Very good after-service with -at the moment not for purchase findable -replacement for broken portafilter. In no time there came one.. now i can enjoy again my admirating espresso machine. Still love... Leggi di più

Valutata 5 stelle su 5

The plastic gears of my GrinderGC broke after 4 years of use. I contacted the customer service and they replied very quickly with instructions how to replace them and a link to get new gears mailed... Leggi di più

Valutata 5 stelle su 5

You make my morning better, honestly. This year I purchased old R.O.K. presso machine on ebay and started learn brew espresso. since then I made good progress and now I decided to buy upgrade kit. Gos... Leggi di più

Valutata 1 stelle su 5

Very disappointed with the customer service. I’ve had a smartshot for 18 months and it’s been great. But for about 10 days now the basket has been unwinding at speed and coffee exploding everywhere wh... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di macchine da caffè
  2. anche in
  3. Negozio di articoli da cucina
  4. Negozio di casalinghi
  5. Negozio di elettrodomestici
  6. Negozio di piani di lavoro da cucina

Informazioni fornite da varie fonti esterne

ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

431 recensioni

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4,4

Tutte le recensioni

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30 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Very good after-service with -at the…

Very good after-service with -at the moment not for purchase findable -replacement for broken portafilter. In no time there came one.. now i can enjoy again my admirating espresso machine. Still love the design and coffee witch can made with it👍👍

7 ottobre 2026
Valutata 5 stelle su 5

You make my morning better

You make my morning better, honestly. This year I purchased old R.O.K. presso machine on ebay and started learn brew espresso. since then I made good progress and now I decided to buy upgrade kit. Gosh, Now my old presso makes quite solid and very tasty espresso. Thank you so much! What started like an experiment now is my hobby.

25 settembre 2026
Valutata 5 stelle su 5

Great customer service and great product

The plastic gears of my GrinderGC broke after 4 years of use. I contacted the customer service and they replied very quickly with instructions how to replace them and a link to get new gears mailed to me. Although I'd prefer the gears to be more durable, I can't fault the service and making spare parts available.

While browsing the website, I decided to buy the Presso Smartshot. I have long wanted to make espresso at home but I don't have the space or desire for a barista machine. Shopping was simple, shipping was prompt. The Smartshot is trivial to use and makes a delicious cup. I especially like the simple construction and easy cleaning and maintenance.

28 settembre 2026
Valutata 1 stelle su 5

I ordered twice and I have received…

I ordered twice and I have received nothing. This must be a scam!
I have tried to get contact and then it stoped. I paid lots of money and it was stolen from me!

23 settembre 2026
Logo di ROK Coffee

Risposta di ROK Coffee

Hi Lucinda,

I can see we have sent out a replacement order after the first one did not arrive with you, It looks like the first order did not have a house number, which would explain why you did not receive it. When you chased the second order, I did let you know we were waiting for an update from the courier, which I am still waiting for. As a goodwill gesture, we have now refunded your order.

Kind regards,
ROK

Valutata 5 stelle su 5

Really really cool!! 😎

I love all things Coffee!! This is the perfect edition to my ever growing Coffee Collection and variations!! It's very easy to use, stylish and really compact so easy to store and doesn't take up loads of room. This is now the Perfect way to brew my "Exhale Coffee" other brands are available but not as well roasted as Exhale🤪 But honestly this is very cool, I thought i couldn't get better than aeropress.... I think I just have!! If you love Coffee Just buy this!!! Delivery super Quick too!!

7 settembre 2026
Valutata 5 stelle su 5

Great fast service

Only ordered a spare part, but it was required to keep my machine working. Great fast service, and was only without home made coffee for a couple of days!

21 agosto 2026
Valutata 5 stelle su 5

Great and helpful customer review

Great and helpful customer review, fast responses and delivery. Been using my GC for nearly 10 years now and received a new bottomless portafilter under warranty because the handle broke off. Here's to another 10+ years of great coffee!

20 agosto 2026
Valutata 5 stelle su 5

I love the Rok espresso grinder and…

I love the Rok espresso grinder and have used it well for several years. My only complaint is the gears breaking more frequently than I would like. Rok have in this instance provided a free replacement. They have excellent customer service.

3 agosto 2026

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