Flow Brooklyn XTS Electric Scooter - Great price, easily assembled, seems to be robust and well designed. Will see how it performs on Christmas Day when my son takes it out for a spin. Will no doub... Leggi di più
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My 11 year son saved up to buy an electric scooter, when it arrived it had a flat tyre so we pumped it up like the instruction said and it kept going down after a day. When we pumped it up the 3rd tim... Leggi di più
I would highly recommend Flow Electric Scooters! Excellent customer service, I wasn’t sure about which scooter to buy but they helped me to choose the right one for my needs. I can’t complain at all a... Leggi di più
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I recently purchased the Street9 electric BMX and couldn’t be happier with both the bike and the outstanding customer service I received. From the very beginning, Jono went above and beyond to make... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
A British brand passionate about sustainable travel and committed to providing exceptional electric scooters. Liberate our cities by changing the way we move within them. Move Differently. Flow.
Informazioni di contatto
Arch 65, Cambridge Grove, Hammersmith, W6 0LD, London, Regno Unito
- info@rideflow.co
- rideflow.co
3,6
Nella media
60 recensioni
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Great product and team
I recently bought the St kilda XTS pro scooter from this company. The sales team were extremely helpful and patient with me as I do ask many questions . I bought this feeling very assured in regards to the after sales care. I previously owned a xiaomi model which is no comparison to the one I have now. My flow scooter feels so solid on the road which gives me a sense of a safer ride,much more than my previous scooter. The wheels are bigger and feel more stable while riding, which is pretty smooth and you don’t feel the bumps unlike other scooters I have tried before. The battery which comes off is a great feature which makes charging it an easy process without having to carry the scooter to the charger. One of the top features is how it doesn’t lose speed going up inclines.great battery power.The cruise control makes life so much easier. All in all a Fantastic product which I highly recommend if you want to buy one .
15 marzo 2021
Non scritta su invito
I had a problem as I was the unlucky…
I had a problem as I was the unlucky one to get probably a faulty scooter from the warehouse, I had straight away a brand new scooter from the company.
Now everything is fine.
Thanks guys
16 febbraio 2021
Non scritta su invito
Good product, customer service was very responsive
Customer service was very responsive; courteous and helpful (which was the nice touch I was hoping for with a fledgling local business); delivery was rapid (next day!); product l(Brooklyn) looks fantastic, the industrial metal design is very unique (looks far less ‘futuristic’ than other scooters on the market); I’m waiting to see how long the battery lasts when the weather improves; whilst there will be other scooters on the market with longer battery life, I don’t think it will be vastly different and will not preclude me from riding where I want to ride!
Overall, very happy with my purchase!
17 gennaio 2021
Fantastic service. Great purchase
From ordering to delivery was less than 24hrs.very well packaged. Easy to assemble. Instructions very clear easy to assemble, only 3 things to fit onto the scooter. The reason I chose this scooter was the look,the reviews & the 2 Yr warranty. First impressions I'm very pleased with this scooter
8 gennaio 2021
1 Bar left and only done 5.4mile or 8.69 19Km short of quoted distance
Its been very cold and wet till today it was the first time i
I tried to use it and it is total rubbish sorry it was slow
sum this up 2.7 mile there and back making 5.4 mile total and was on the last bar this must be faulty
Now this response is a joke for returning it
Quote
" deduct the return postage (£25) and £45 since the scooter has been ridden and the packaging is damaged. " the packing was damaged when delivered a ripped corner did i get a discount
Still no refund was sent back over 3 weeks ago an told over a week ago that a refund would be done and no it has not confirmed Friday nothing showing
7 gennaio 2021
Risposta di Flow Electric Scooters
Hi Paul,
Thanks for your comments and we're sorry your scooter feels slower than normal. All of our scooters are capped to a maximum speed of 25km/h (15.5mph) but the likely reason for your scooter suddenly becoming slower than normal is due to a low battery. When the battery is very low the scooter will automatically go into 'limp mode' which will reduce the speed to help preserve the battery and prevent any long-lasting damage to it. If this is the case, giving the battery a full charge will get you running as normal again.
Regarding the max range of your scooter, this is the optimal range derived from a standard test - a 75kg rider at 25 degrees Celsius, riding in eco mode at a steady/constant speed on a level, stable surface. If you're riding in the faster modes, on hills, carrying a heavier load and in cold temperatures the range will be reduced. You'll find full details of this in the specifications section of our site and in the user manual.
Having checked over the notes with our support team I can see that your scooter was returned to us and checked over. No faults were detected and we confirmed that it had been in limp mode due to a low battery.
Kind Regards
Flow Support Crew
Service was very nice and exceptionally…
Service was very nice and exceptionally personalised. Due to Covid 19 restrictions to the deliveries at the the time I bought this scooter, there was no guarantee that I would get it delivered before Christmas. So I was offered the option to pick it up my self, from their office in Hammersmith. All went smoothly and well. Thank you very much for your help.
5 gennaio 2021
Westfield experience
Very friendly staff and helpful, explained everything to a customer. Will recommend this company to a friend.
Nori
19 dicembre 2020
good but with weakness
they are doing well but the delivery and the reply to the emails are weak
19 dicembre 2020
Great customer service
Great customer service! Great quality of the scooters! I have the St Kidla and is excellent!
26 novembre 2020
Excellence and fast service
Excellence and fast service! Package arrived the next day, cant wait to use it!
25 novembre 2020
Amazing Scooter!
I've just got the St Kilda and it's awesome! I love the design, it's fun to use (goes pretty fast) and also feels very responsive so I'm comfortable using it around town. The long battery life is definitely a plus. Fantastic customer service, thanks!
24 novembre 2020
Love it!
Love it! The service was great, all my questions were answered to help me decide which scooter to go for and when it arrived I was so pleased with the quality. Great value for money, I would highly recommend FLOW!
19 novembre 2020
The website was really slick to use
The website was really slick to use, I had a few questions before deciding and buying the Brooklyn XTS and found the customer service team really responsive and super helpful.
Really efficient and friendly experience.
19 novembre 2020
Impeccable service - Electric Scooters are the Future!
Impeccable service – seamless from purchase to delivery. I was a bit confused about which Scooter would be right for me and Flow recommended the St Kilda. I love it! My new wheels have changed my view of living in London! Electric Scooters are the future!
22 ottobre 2020
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