Reward Mobile Recensioni 

192
•
TrustScore 3.5 su 5

3,6

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Valutata 1 stelle su 5

Possible data harvesting scam. Tried to purchase a new contract today from these,after taking payment details I.e card,I was told I failed the credit check ,never failed one in my life,I was previou... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolve... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Working for the NHS I am so proud that a site offers such a lucrative discount. iPhone 15 delivered exactly when described on the release date £32.40 per month 0 upfront! Not many companies offer any... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di telefoni cellulari

Scritti dall'azienda

Reward Mobile are an independent telecoms company with over 40 year’s management experience in both the business and consumer sectors. Alongside our position as one of EE’s largest business partners, we have built close ties with other major networks like Three. While we also maintain close relationships with manufacturers like Samsung, Apple and Nokia. This allows us to offer you some of the best services and savings available in the UK, on both sides of the mobile telecoms package, devices and networks.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

192 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 42% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(192)

18 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very approachable and pro active…

Very approachable and pro active customer service team that were quick to respond and ensure the best service was delivered.

27 luglio 2022
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi Samantha, Thank you very much for the great review and feedback.

Valutata 5 stelle su 5

Just had to write this

Just had to write this,
Reward mobile are great 👍
I had to chat with customer support and tho I had a little wait, the agent Jordan was informative and helpful,
and solved my questions immediately.
Am very impressed with this company.

26 luglio 2022
Non scritta su invito
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Risposta di Reward Mobile

Hi Linda, thank you so much for the feedback, I will pass this on to Jordan. It is always great to receive positive feedback.

Valutata 5 stelle su 5

Fantastic customer service …

I had a few teething problems whilst signing up for my new phone contract. However all the customer service team members I spoke to were extremely attentive, polite and ensured they helped to resolve the issue. This included a customer service manager who was at hand to help due to a glitch during the order. Very very impressed with reward mobiles customer service.

23 luglio 2022
Non scritta su invito
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Risposta di Reward Mobile

Hi Sonja, thank you for the lovely feedback, I will pass your comments over to the team.

Valutata 5 stelle su 5

I'm very satisfied with the phone and…

I'm very satisfied with the phone and deal I got from the company.The customer service was exceptional very friendly and polite.

19 luglio 2022
Non scritta su invito
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Risposta di Reward Mobile

HI Michael, thank you for your feedback, always lovely to receive great comments like this, I will pass it over to the service team

Valutata 5 stelle su 5

Great

Easy to use and offer great deals for charity workers

16 luglio 2022
Non scritta su invito
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Risposta di Reward Mobile

Hi Lisa, thank you for the great feedback

Valutata 2 stelle su 5

Would not recommend

I would not recommend this service at all, as a third party service their communications with their providers is appalling and you'll end up having to chase things reported to them as they won't relay it to the provider, even when the order is not yet complete. Their customer service is incompetent and disappointing, like many services you'll have to call several times to chase up the same issue and repeat yourself everytime. Due to unnecessary delays and miscommunications, 2 weeks after placing my order I'm still waiting for my number to be transferred and it still has not been completed. I'm now paying for 2 contracts at once because Reward Mobile failed to give the new code to the provider and gives horrible customer service to date.

28 giugno 2022
Non scritta su invito
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Risposta di Reward Mobile

Good Afternoon Grace, I am really very sorry to read about the issues that you have faced. Please can you email me at Customerservices@rewardmobile.co.uk so I can obtain some additional information and look into this further for you. Regards Zoe - Operations Manager

Valutata 1 stelle su 5

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. I am a long term customer with EE and they pretended to be linked to their customer upgrade department. Mis sold me a contract at double the normal price. Dis not act legally and include all return details, legal script and direct debit mandate. Customer service is non existent. I called a number I found for sales. And have asked them to pick up the phone. They have not provided any info to return the phone, have not acknowledged my cancellation email. Will not put me through directly to customer service. They are a disgrace and scamming people. EE have raised a complaint with Ofcom and cancelled my direct debit. I rang reward mobile back and asked them to provide details of all my information under data protection and freedom of information and delete from database, the person I spoke to basically kept saying he could not do that and would have to speak to customer service, but could not tell me when they would get back to me. They are a despicable company, and acting illegally. Please contact Ofcom if they are not responding to you.

24 agosto 2021
Non scritta su invito
Valutata 1 stelle su 5

Terrible experience

Terrible experience
Terrible experience. I took out a contract for a SamsungS21 based on next day delivery. After providing details, I received an email saying that I had been approved and delivery details to follow shortly. I then immediately received a second email to say that my order cannot be processed due to lack of stock. Customer services were dismissive and non-apologetic and have since cancelled the order on my request. My issue here is that they should make customers aware if the phone isn't in stock before asking the customer to sign the contract based on the next day delivery. I am guessing that my data will now be sold on!!

21 luglio 2021
Non scritta su invito

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