relay.delivery Recensioni 

Won’t be using relay again. I ordered an item on Vinted over a week ago, the seller dispatched it the same day and over a week later it’s lost in the system with tracking having halted and there’s no way to contact customer service to find out where it is

I also tried relay for the first time as a seller last week as well, dropped it off at the shop within 6 minutes of the Order, it’s now been 5 days and it’s still sitting at the shop not having been collected according to the tracking

I have now turned relay off on my Vinted account!

Terrible company 2 parcels gone missing waste of time trying to talk to them no response never use them again

Has to be the worst company ever. I have used them multiple times on vinted to return items and I have never successfully had a parcel delivered. I've lost out on refunds because they do not mark it as received in the shop until the parcel has been collected and I end up passing the deadline. These need to be shut down and as crazy as this sounds I'd rather use Evri/Hermes. This company is an absolute disgrace and needs to be removed from Vinted or any other platforms that it's currently on.

I have had 2 orders from them 1 arrived in a couple of days the other had a very long delay i would recommend just going with inpost or royal mail to be safe

Waste of time, I posted a vinted parcel 6 days ago not to find it hasn’t been picked up yet, this is bad business if ever I saw it. A delivery service that doesn’t pick up the parcels to actually deliver you may as well give up while you’re ahead not impressed.

Although I paid for home delivery, Relay messaged me to have parcels sent to a local shop. It took a long time for them to deliver. When I went to collect, the shop was inundated with five huge bags of parcels (two weeks worth) all delivered in one drop. It was chaotic. I will never use Relay as a choice in the future. Vinted need to look into this operation as it will suffer from the knock on effect off tjis slap dash organisation

If I can give it a zero I would
Posted a parcel through Vinted and the delivery person stole the product but delivered an empty box
Thief and there is no way of getting hold of them to resolve the situation
Stay away from using them
Thief

takes too long for an update on your parcel. Updated after 5 days of waiting. I will not use Relay anymore.

I have had several parcels from this company that have gone missing. I live in a block on the second floor and they seem to think the foyer/reception area is a safe place to leave a parcel. All my parcels go missing.

They are too lazy to come up the stairs or lift / My safe place is in the porche where my front door is. This is my safe place not the reception area.

They also think its okay to whatsapp you, I did not sign up to this service. As a result i will not order form any companies that use this company to deliver parcels.

I have blocked them form my whatsapp today.

DO NOT USE RELAY - THEY ARE USELESS. They tried to deliver to a BUSINESS address once in the evening, second time on a Sunday of Bank holiday weekend (both outside business hours) then automatically returned the delivery to sender in China. Customer service is 100% "Computer says no" If I have a choice I will NEVER use them again.

They had one job and to deliver a package which has not yet delivered .. received email saying my delivery will be out from 12 something to 4 pm ..then it changed to 2pm to 6 something pm ..all now, still haven't received my package..no updates.. stay clear form this company..

ITS TERRIBLE!!! SOOO BAD IM SHOCKED

Unless you have your parcel delivered to a pick up location - which they try and push you to. DO NOT USE THIS SERVICE. You will not receive your parcel or any communication around it.

Said package was delivered,it wasn't,it could have fit through letter box,but I had a photo of a hand holding package near my locked back gate.
It is unfair on supply company who made a full refund.
Relay should take note of customer reviews.
And supplier don't use Relay

Awful experience with the driver throwing the parcel and not bothering to ring the bell.
Absolute no need for that

Not fit for purpose and it’s a sign of the times we live in that scammers like this operate unpunished.

to say that they are a sham is an understatement. think of all those funny videos of people just randomly abandoning parcels in the middle of nowhere and you can't track it nor can you contact anyone. their customer service is even worse as there IS NONE it is dogs!!t

Delivered to the wrong address.

Despite having the correct address and postcode on the package and despite our apartment block having clear huge signage of the name of the building, the correct number of the building/road and the correct postcode, the delivery was still made to the wrong address, a completely separate apartment block.

In giving feedback, there is no option to show delivered to the wrong address and no option to write what went wrong in those circumstances.

A shambles of a service!

Hopeless service, it’s a week since my parcel was dispatched and no updates on relays tracking page, no way of contacting a human being and the delivery date keeps being pushed further in to the future. I only used relay as it was the only postage offer a vinted seller was offering but I won’t buy from anyone using this option in the future! Dreadful dreadful service!

Do not use they pick up delivery then they sudenly go missing like the drivers are taking the parciles