Don’t buy anything from this company. First quality is poor. Received plaque with incomplete address. Sent two emails. Sent picture of plaque as requested. Received 2nd response. Stating it’s wh... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Tatbestandlich ein lupenreiner Betrug. Ich habe auf der Basis der Insta-Werbeanzeige bei einem vermeintlich deutschen Unternehmen eine Adressplate bestellt, in der die Beschriftung räumlich abgesetzt... Leggi di più
DO NOT BUY FROM THIS SCAM!!! I wouldn’t even give 1 star! Horrific company! Sent for a 3d cartoon picture of my kids! Was I got was something my 4 year old nephew could have done better! When I... Leggi di più
Still waiting on my order. Horrible communication. Been about 3 weeks since order. Looks like coming from China but no idea where co is located at ordering. This was for a birthday gift & date long pa... Leggi di più
1,5
Pessimo
350 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I’m still waiting……
no star….
I placed an order in October 2024. It is now Jan 2025 and dispite emailing them
Numerous
Times I have yet to receive my order.
I have asked now for a refund but have received nothing. This site is a con.
Please don’t purchase from them. This was meant to be a Halloween gift for my son in his new house….
10 gennaio 2025
Non scritta su invito
Risposta di regalmaison.com
Hello Mary,
Thank you for your feedback, and we sincerely apologize for the frustration and delay you've experienced. We understand how important it is to receive your order on time, especially for a special occasion like Halloween.
Upon reviewing your order, we found that the custom home address required for the solar home plaque was not provided during checkout, which prevented us from processing the order.
Our team is currently working on a solution for you and will be getting back to you shortly via email to assist you further. We truly want to make this right, and we appreciate your patience.
Best regards,
The Regal Maison Team
Moon product
Ordered the Moon product on 6th Dec 2024 for a Christmas present. It arrived a month later, too late for Christmas, despite reassurances after I chased it up. The item arrived with a broken frame which is not surprising as it is made of compressed card and the glass isn't glass, it is perspex and not particularly clear.
The printed moon and text were OK. This product is poor quality and not good value for money. I suspect the reviews on their site are not genuine or honest.
6 gennaio 2025
Non scritta su invito
Risposta di regalmaison.com
Hello Paul,
Thank you for your feedback, and we sincerely apologize for the delay in receiving your moon product and receiving it damaged.
Please note that custom items do take additional time to process to ensure all details are correct. Additionally, during busy holiday periods, shipping delays are unfortunately out of our control, but we do our best to ensure your order arrives as soon as possible.
Regarding the frame, we are sorry it arrived damaged. We do our best to package items securely, but in rare instances, damage during transit can occur.
Please reach out to our customer service team so we can look into a resolution for the damaged frame and assist you further. Customer satisfaction is our top priority, and we want to ensure you’re completely satisfied with your purchase.
Thank you for bringing this to our attention, and we hope we can resolve this matter for you.
Best regards,
The Regal Maison Team
I finally got one of the two gifts
I finally got one of the two gifts I ordered 3 weeks after Christmas but still waiting on something else. Don’t understand why they aren’t delivered together. Really hoping it still comes as it’s for my mum
9 gennaio 2025
Non scritta su invito
Risposta di regalmaison.com
Hello Kiana,
Thank you for your feedback, and we sincerely apologize for the delay in receiving your order. We understand how important it is, especially when the item is a gift for your mum.
Please reach out to our customer service team so we can look into this for you. In rare occasions, packages may get lost in transit or may have been shipped separately, which can sometimes cause delays in delivery. We’ll do our best to assist you and ensure the missing item reaches you as soon as possible.
We truly appreciate your patience and understanding.
Best regards,
The Regal Maison Team
Smart Pen
Please save your money and time-the smart pen scanning dictionary pen does not work! It fails to connect to even a strong wifi signal. I purchase for the only reason, Lithuanian language, but it does not work on speech translation-Lithuanian language is not on the list. I cannot return it, because they have a policy stating only unused and in the original packaging items can be returned. So please, stay away from this company.
4 gennaio 2025
Non scritta su invito
Risposta di regalmaison.com
Hello Kristina,
Thank you for your feedback, and we’re truly sorry to hear about your experience with the smart pen scanning dictionary. Customer satisfaction is our first priority, and we take your concerns seriously.
We apologize that the product didn’t meet your expectations, Please email us directly, and we will work with you to resolve this issue promptly.
Your feedback is important to us, and we want to ensure you're satisfied with your purchase.
Best regards,
The Regal Maison Team
Horrible service
Horrible service! I ordered my product way in advanced to receive by Christmas. They took longer than expected got delivered the day before Christmas. It was no use to me then and wanted to return it and they said I couldn’t. This place is a joke. I would stay spend my money else where in the future!
24 dicembre 2024
Non scritta su invito
Risposta di regalmaison.com
Hello Alicia,
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience didn’t meet your expectations. We understand how important it is to receive your order on time, especially for special occasions like Christmas. While we strive to ship all orders in a timely manner, holiday shipping delays are unfortunately out of our control, and we regret that your order arrived later than expected.
Regarding your return, please note that discounted items are final sale, as stated in our refund policy. We recommend reviewing all policies before placing an order to ensure full understanding of the terms. We understand this can be disappointing, and we genuinely apologize for any confusion.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Best regards,
The Regal Maison Team
Absolutely Terrible - UPDATE
I finally had a response from Regal Maison.
The cardboard was a covering for the real item. It was extremely difficult to remove, but once it was off, we had what we had ordered.
Absolutely Terrible!
I placed my order 59736 for a personalised solar modern door plaque on 6th December.
The item arrived on 27th December. Well, the item should have been 'metalic black', what I received was brown and made from cardboard!
I have emailed regal maison THREE TIMES since I received the item; I have not had one response.
Lead time, three weeks - 3 stars
Item - 4 stars,
Customer care - 4 stars, lead times are very long.
31 dicembre 2024
Non scritta su invito
Risposta di regalmaison.com
Hello Verona,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand your frustration with holidays shipping delays.
Please note that custom items do take additional time to process in order to ensure the highest quality and accuracy, and unfortunately, holiday shipping delays are out of our control. We apologize for the delay in responding to your emails as well; our team has been handling a high volume of inquiries over the holiday period, but we are committed to getting back to all customers as quickly as possible.
We’re happy to hear we have resolved the inquiry for you!
Best regards,
The Regal Maison Team
Such poor customer service and pricing…
Such poor customer service and pricing is ridiculous as found the same item much cheaper!
31 dicembre 2024
Non scritta su invito
Risposta di regalmaison.com
Hello Sat,
Thank you for your feedback. We’re truly sorry to hear that you’re dissatisfied with our customer service and pricing. We always strive to offer high-quality products and a great experience.
We understand that pricing is an important factor when making a purchase. While we do our best to ensure competitive pricing, we also focus on providing unique, high-quality items and personalized service. We would love the opportunity to address any concerns or assist you further.
Please feel free to contact our customer service team directly if you have any additional questions or if there’s anything we can do to resolve this for you. Customer satisfaction is our top priority.
Best regards,
The Regal Maison Team
SCAM..
SCAM..
My moon prints have just arrived. Disappointed they weren't here in time for Christmas. What's more disappointing is one has arrived without the glass. Both moon prints are exactly the same for two birthdays days and years apart! Scam! Why do they not say the same image is used on all orders? I feel totally ripped off. I will never use this company again and would strongly advise against using this scamming company! Fraudsters!!!
30 dicembre 2024
Non scritta su invito
Risposta di regalmaison.com
Hello Bernadette,
We’re truly sorry to hear about your disappointment with your moon prints and the delay in receiving them. Holiday shipping delays are unfortunately out of our control, and we understand how frustrating it can be when an order doesn’t arrive on time.
Regarding the missing glass, all of our moon phases are quality tested before shipped out. If your order arrived without glass, please reach out to us directly so we can resolve this for you as quickly as possible. Customer satisfaction is our top priority, and we want to make sure you’re happy with your purchase.
We also want to clarify that the moon phases are verified from our tested system to assure all moon phases are accurate. We would be more than happy to address any concerns or help resolve this issue.
Please contact our customer service team, and we’ll work with you to make this right.
Best regards,
The Regal Maison Team
Poor quality
I ordered a door number plaque.
Quality is really poor.
Refund requested.
30 dicembre 2024
Non scritta su invito
Risposta di regalmaison.com
Hello Phil,
Thank you for your feedback, and we’re truly sorry to hear that you’re not satisfied with the quality of the door number plaque. Customer satisfaction is our first priority, and we take all concerns seriously.
Please email our customer service team directly so we can further review the situation and assist you! We’re here to help and want to ensure this is resolved to your satisfaction.
Best regards,
The Regal Maison Team
Faulty product. Very disappointed.
I received the order very late and got a damaged product. I ordered a solar house number plate and it's not working at all. Very disappointed. I reached out to Regal Maison team and they haven't come back yet.
24 dicembre 2024
Non scritta su invito
Risposta di regalmaison.com
Hello Sradha,
Thank you for your feedback, and we sincerely apologize for the delay in receiving your order and the issues with the product. We understand your frustration, and please know that customer satisfaction is our top priority.
While holiday shipping delays are unfortunately out of our control, we strive to provide the best service possible. Our team has gotten back to you via email and is currently working to resolve the issue with your solar house number plate. We want to ensure that your concerns are addressed promptly.
Please check your inbox for our response, and feel free to reach out if you need further assistance. We're here to help!
Best regards,
The Regal Maison Team
Spent a fortune on moon pictures for…
Spent a fortune on moon pictures for when my kids were born. The prints came outside of the frame, with scratches and bent edges. The frame itself is a joke without any glass. It has some thin, bendable, and dirty film.
28 dicembre 2024
Non scritta su invito
Risposta di regalmaison.com
Hello Jenya,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. Customer satisfaction is our top priority, and we deeply regret that the items did not meet your expectations in terms of quality and condition.
In rare cases, items may get damaged during transit, which is unfortunately out of our control. However, we want to make sure you're completely satisfied with your purchase. Please email us directly with your order details, and we will promptly assist in either replacing the damaged prints or addressing any other concerns you may have.
We value your business and hope to resolve this for you as quickly as possible.
Best regards,
The Regal Maison Team
WEB OF LIES
WEB OF LIES
In response to my review about SCAM ALERT, "Team Regal Maison" wrote that the goods could be stuck in customs....BU££$HIT AGAIN!! They have written to me that the courier was trying to deliver but couldn't verify the address....Tell me in which country does a courier gets to deliver a product which is still "Stuck in customs" I think they are running out of excuses as so many people are exposing their lies and deception.
I would again ask...is there a way of shutting this website down in the interest of saving others the same pain!!
22 novembre 2024
Non scritta su invito
Risposta di regalmaison.com
Hello,
We sincerely apologize for the frustration and confusion you’ve experienced. We understand how important it is to receive your order on time, and we deeply regret that we haven't met your expectations in this instance.
To clarify, we always aim to provide transparency about the status of our orders. Sometimes, items can get held up in customs or face delivery issues, especially around busy periods. If a courier is unable to verify an address, they may return the item to the local depot or attempt further contact. This could be a separate issue from customs delays, but we understand how this can appear confusing.
Please know that we take all customer concerns seriously. We would be happy to assist in resolving this matter as quickly as possible and encourage you to reach out to our customer service team directly so we can address any outstanding issues with your order.
Your feedback is important to us, and we hope to have the opportunity to make things right.
Best regards,
The Regal Maison Team
Had to give a star to write review
Had to give a star to write review. I ordered a Christmas gift ‘way’ in advance and the damn thing is still sitting in customs. I’m furious and it’s gone thru like 20 different places already.
Never ever buy from this scam of a business!!!!!!!😡😡😡😡😡😡😡😡
UPDATE- It’s almost the New Year & still no package. They do not respond to messages either. I hope this review will keep others from ordering from this scam of a business.
26 dicembre 2024
Non scritta su invito
Risposta di regalmaison.com
Dear Joyce,
Thank you for your feedback. We understand how frustrating delays can be, and we truly apologize for any inconvenience caused.
Based on our system, your package has been marked as delivered. Holiday shipping delays are unfortunately beyond our control, but we appreciate your patience during this busy season.
If you have any questions or concerns regarding your order, please don’t hesitate to email us, and we will be happy to assist you further.
Thank you for bringing this to our attention, and we appreciate your understanding.
Team Regal Maison
It came!!
I ordered a moon pic for my daughter early december. I needed it for the 15th. As I had put my old address on the order I needed to contact them and change it. There didn’t seem to be an easy way to gethold of them and the help email was very slow and something didn’t ‘feel’ right. So I decided to look them up on here. Scam was mentioned I then decided to write my £30 off! Silly me for ordering online, I thought. Anyway, credit where credit is due, today it arrived!!! Only 3 weeks late, but hey ho, got my gift and will now save it for next year’s birthday. Love the moon idea. I’ve given 3 stars because it took sooo long to come and it feels cheap ‘ish’ because it’s plastic not glass in the frame. However, you wouldn’t know when put on the wall. Mixed feeling, but glad I have the frame now. Thankyou!
27 dicembre 2024
Non scritta su invito
Risposta di regalmaison.com
Dear Lee,
Thank you for your feedback! We're glad to hear that the moon phase art has arrived and that you’re happy with the idea. We truly appreciate your understanding, and we apologize for the delays.
Please note that custom items do take additional time to process to ensure all details are correct. Additionally, during busy holiday periods, shipping delays are unfortunately out of our control, but we do our best to ensure your order arrives as soon as possible.
We also want to highlight that our website provides detailed specifications about each item, including the materials, so customers can make an informed decision before ordering. We appreciate your patience and are grateful for your understanding.
Thank you again for your order, and we hope your daughter enjoys the moon art when the time comes!
Team Regal Maison
UPDATE to Ordered from this company on 12/7/24..still waiting 12/22
UPDATE to: Ordered from this company on 12/7/24..still waiting 12/22
This arrived on Christmas Day. This was supposed to show the moon on a particular birthday which it did NOT accurately do, not in the least. What a scam
25 dicembre 2024
Non scritta su invito
Risposta di regalmaison.com
Dear Kerins,
Thank you for your feedback. We understand your frustration and sincerely apologize for any inconvenience caused.
Shipping delays during the holiday season are unfortunately beyond our control, but we are glad to hear your order arrived. Regarding the moon phases, we would like to assure you that they are verified by our certified system to ensure accuracy.
If you believe a mistake was made, please forward images of the item to our team via email, and they will promptly review it for you. Customer satisfaction is very important to us, and we are here to assist.
Thank you for bringing this to our attention.
Team Regal Maison
Order on Dec 3.
Order on Dec 3.. Christmas presents... nothing has arrived and tomorrow is Christmas. This company is a scam.. even send order for Christmas, total rip off. I'm pretty pissed .. plenty of time to get it here and its not here !! I'm probably going to have my bank reverse charges, it's a scam
3 dicembre 2024
Non scritta su invito
Risposta di regalmaison.com
Dear Patti,
We sincerely apologize for the frustration and inconvenience you’ve experienced. Holiday shipping delays are unfortunately beyond our control, but we want to assure you that we processed and shipped your order on our end in a timely manner.
Upon reviewing your tracking information, we can see that your order has now been delivered. Please let us know if you have any questions or concerns, as customer satisfaction is our top priority, and we are here to assist.
Thank you for your understanding
Team Regal Maison
Order #43215
Order #43215
I ordered from this company since early November and I am yet to receive it. I requested for a refund, no response
11 novembre 2024
Non scritta su invito
Instagram scam
This company is definitely an Instagram scam, do not use. I ordered a felt Christmas tree a month ago and nothing has arrived and the tracking information doesn't work.
27 novembre 2024
Non scritta su invito
Risposta di regalmaison.com
Hello Katherine,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delay in your delivery.
We assure you that we are not a scam. We value every customer. Unfortunately, shipping delays during the peak holiday season, including customs processing, are out of our control. We can confirm that your package is currently at customs and will be delivered shortly.
We appreciate your patience and understanding. If you have any further concerns, please feel free to reach out to us directly.
Team Regal Maison
Received wrong color
I finally received my order. I had ordered black. It arrived and is tan. The only way I can find to contact the company is through email. I emailed and received no response.
18 dicembre 2024
Non scritta su invito
Risposta di regalmaison.com
Dear Marie
Thank you for your review and for bringing this to our attention. We apologize for any confusion with the plaque you received.
It appears that the plaque has a protective film on it. Please peel off the film, and you should find that the plaque is advertised in black.
If you still find any discrepancies or have further concerns, please let us know. We are here to ensure your satisfaction and will assist you in resolving the issue.
Thank you for your understanding and cooperation.
Team Regal Maison
I ordered a custom moon
Update: (They are sending a replacement. Thank you for good customer service) I ordered a custom moon. They just slapped a full moon on there. Was not even close and the quality was not at all what I expected. So disappointed, I was excited about this gift.
18 dicembre 2024
Non scritta su invito
Risposta di regalmaison.com
Hello Cole,
Thank you for your feedback, and we sincerely apologize for your disappointment with your custom moon order. As a small business, we strive to deliver high-quality products that meet our customers’ expectations.
Custom items like the moon design are created with attention to detail based on the information provided at checkout, but we deeply regret if there was any error or mismatch in your order. We would love the opportunity to make this right for you. Please reach out to our customer service team so we can investigate further and provide a solution.
Your satisfaction is our priority, and we appreciate you giving us the chance to address this. Thank you for bringing it to our attention!
Team Regal Maison
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.