Kein Stern verdient haben wegen unserem stornieren Flug im September unseren Fall in Auftrag gegeben, passiert ist nicht viel 2 Emails an die Fluggesellschaft. Im Januar immer noch nichts und auch kei... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
i bought a flight with cancellation protection plan that cost me over 200 dollars…i was not able travel unexpectedly… i informed the flighthub regarding the situation and gave me the website REFUNDA... Leggi di più
Bonjour Toujours aucune nouvelle de mon remboursement et surtout aucune nouvelle de refund me depuis mon dernier avis!!!!cela fait 4 ans que j'attends les 600 euros remboursement que la TAP a ve... Leggi di più
L'azienda ha risposto
Like the other reviewers I have been scammed by Refundable.me. First the agents are all named with female first names. NO legit identities. Emails are written by persons who don't know English like a... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
refund.me helps passengers enforce their claims to compensation for flight delays, cancellations and missed connections in Europe, India, Canada, Ukraine and Turkey! We also help you receive refunds for the additional expenses during your journey!
Informazioni di contatto
Am Bassin 4, 14467, Potsdam, Germania
- feedback@refund.me
- refund.me
1,1
Pessimo
1272 recensioni
Non ha risposto alle recensioni negative ricevute
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Le persone hanno visualizzato anche
Durchsetzung der Ansprüche verlief…
Durchsetzung der Ansprüche verlief reibungslos. Aber Auszahlung wurde durch versteckte Gebühren seitens Paypal, auf die es vorher keinen Hinweis gab, um weitere 3% geschmälert.
1 ottobre 2019
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Risposta di refund.me
Lieber Malte,
vielen Dank für Ihre Bewertung.
Leider haben wir keinen Einfluss auf die Bedingungen, denen Sie bei Paypal zugestimmt haben.
Wir werden Ihren Wunsch auf einen Hinweis jedoch aufnehmen und mit unserem Team besprechen.
Vielen Dank & viele Grüße,
Team refund.me
My case was resolved very fast and all…
My case was resolved very fast and all communication with refund.me was great. Thank you to all team. If I will have again problems with my flights I will contact you again for sure.
Thank you
D.
1 ottobre 2019
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The process was efficient from the…
The process was efficient from the refund.me! thank you
1 ottobre 2019
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Great service and trusted partner in…
Great service and trusted partner in getting your rights!
25 settembre 2019
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Very good service
Very good service! Many thanks for your help for my case!
25 settembre 2019
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Absolutely awesome
Absolutely awesome - a minimal amount of work from my side (providing documents) and the rest was done by refundme. I got my money back. Easy and reliable!
25 settembre 2019
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Mehr Versprechungen als Taten…
Nachdem wir unseren relativ eindeutigen Fall bei einer kleinen griechischen Fluglinie selbst mehrmals erfolglos eingereicht hatten, entschieden wir uns via Refund.me die Ansprüche geltend zu machen. Zwar waren die realen Ausfälle durch die Verspätung (verpasste Weiterflüge, die leider separat gebucht waren, neue Weiterflüge zzgl. Übernachtung in Athen) höher als die pauschalen Erstattungsbeträge, dennoch schien die Einforderung dieser uns aufgrund der eindeutigen Rechtslage der einfachste Weg (4 Stunden Verspätung ohne Gründe für inländischen Flug von 25 Min. Dauer).
Wir wählten Refund.me u.a. auch, weil dieser Anbieter – im Gegensatz zu Anderen – auch explizit Forderungen in Griechenland bearbeitet.
Nach nun rund zweieinhalb Jahren, in denen die Fluglinie anscheinend ebenfalls nicht auf die die Refund.me Anfrage reagiert hat, teilt man uns nun auf unsere erneute Nachfrage mit, dass man den Fall damit abschließt. „Seitens unserer lokalen Anwälte werden die Erfolgschancen in diesem Land als mit geringer Aussicht auf Erfolg angesehen…“
AHA – wenn man aber genau mit der Durchsetzung dieser Rechte wirbt und es dann gar nicht erst ernsthaft versucht, ist meiner Ansicht nach die Werbung ("Wir setzen Ihr Recht durch.", "Weltweit, wenn nötig vor Gericht") einfach unehrlich. Oder man sollte - wie andere Anbieter auch – dieses Land (Griechenland) einfach nicht anbieten, wenn es hier der Fluggesellschaft so einfach möglich ist, die rechtlichen Ansprüche durch Aussitzen zu beerdigen.
Mir ist auch klar, dass unsere Fall ökonomisch eher uninteressant ist, da wir wahrscheinlich die Einzigsten waren, die hier via Refund.me reklamiert haben und weitere Schritte wohl nur bei gehäuften Anfragen lohnen. Dennoch fühle ich mich durch die vollmundigen Versprechen getäuscht und kann deswegen definitiv kein positives Feedback geben.
Einen zweiten Stern gebe ich dennoch, da die anfängliche Einreichung/der Prozess relativ gut and einfach funktioniert hat. Ausserdem war die Reaktion des Kundenservice immer sehr schnell (wenn auch meist wenig erhellend aus Textbausteinen zusammengesetzt wie: "wir haben ihren Fall erneut zur Prüfung eingereicht").
Additional comment regarding feedback/reply:
I think this is what I stated already at the former post. As requirements for refunding in accordance to EU right are quite clearly defined (and fully given in our case) it seems a problem in viability within Greece justice. That's why I think you should not offer this country as service / make wrong promises (regarding Greece) / wait to decline 2,5 years later.
24 settembre 2019
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Risposta di refund.me
Hi Joerg,
Thank you for reaching out to us!
As we had clarified, our legal associates had informed us that the viability of your claim would not hold up in court. This put us in the unfortunate position to close your claim.
We certainly understand any frustration this outcome has caused, and as always uphold our "no-win, no-fee" philosophy.
If you have any further questions you can always contact our support team at feedback@refund.me
Nevertheless, we appreciate the trust you had placed in us, and certainly welcome your seeking our assistance, in any future flight disruption that comes your way.
Kind regards
Sam
Team refund.me
I am happy with your service
I am happy with your service, very professional.
11 settembre 2019
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Easy to use
Easy to use, simple interface - just 100% hassle free and the commission is not extortionate.
Would highly recommend their service!
11 settembre 2019
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Great service!
10 settembre 2019
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22 months after submitting there is no…
22 months after submitting there is no result.
there were several mistakes during the start when they repeatedly asked for the same documents over and over again.
i think that it is a scam
8 settembre 2019
Risposta di refund.me
Dear Sir or Madam,
thank you for your feedback.
In order to solve your problem and to get the opportunity to improve our service we asked you two times to submit your reference number.
Unfortunately, you do not want to give us the chance to review your case. Therefore, we will not be able to provide detailed information and react to your feedback.
Best regards
Team refund.me
Service was good but no phone number to…
Service was good but no phone number to call and don't answer emails
3 settembre 2019
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Simply professional.
3 settembre 2019
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Rasche und zufriedenstellende…
Rasche und zufriedenstellende Abwicklung und haben mich regelmäßig über den Stand der Dinge informiert.
2 settembre 2019
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The fees are a bit high but the service…
The fees are a bit high but the service is very efficient.
30 agosto 2019
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Case EUR2017121076267 not resolved yet…
Case EUR2017121076267 not resolved yet after long long time. Last update was one year and a half, communication with refund.me is inexistent.
EDIT: Many months later... no updates.
EDIT: Many months later... no updates (again)
28 agosto 2019
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Risposta di refund.me
Dear David,
thank you for your feedback.
Kindly note that we sent you an update on July 10th, 2019. If your contact details have changed, kindly send us your new contact details directly via email.
Please be aware, that while our legal associates are doing everything possible to procure a settlement on your behalf, claims being handled judicially can take longer to process given the particular bureaucratic challenges in each European jurisdiction.
Best regards
Team refund.me
Excellent
Excellent, professional, fast, up-to-date and trustworthy in every way.
21 agosto 2019
Non scritta su invito
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