Really pleased with my Bistro table &…
Excellent,Really pleased with my Bistro table & Chairs Really worth the wait. Any issues I had was responded to super quick by Ross.
23 febbraio 2024
Non scritta su invito
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Aiutiamo i giocatori italiani a confrontare i casinò online in modo più semplice grazie a recensioni dettagliate, classifiche aggiornate e guide pratiche per diversi stili di gioco. Puoi scoprire bonus, metodi di pagamento, selezioni di giochi, esperienza mobile e informazioni utili senza dover cercare su più siti. L’obiettivo è offrire una panoramica chiara per scegliere con più sicurezza prima di registrarsi. WinShark è anche una scelta solida per i giocatori italiani.
Informazioni di contatto
Ancona, Italia
- 049 594 0901
- info@redrossretail.com
- redrossretail.com
Great Correspondence
No qualms about recommending. The item I ordered wasn’t available immediately, but I got a speedy and polite response with options and dates. It then arrived ahead of schedule! Great friendly service.
3 dicembre 2023
Non scritta su invito
Risposta di WinShark
Thanks so much for taking the time write such a lovely review . You have been a pleasure to look after. I cant wait to see the product once your project is finished.
Take care and many thanks
Ross
Lovely piece of furniture
Lovely piece of furniture. Great service
Personalised messages to check everything was okay.
16 ottobre 2023
Risposta di WinShark
I just wanted to personally thank you for the lovely review. I am so glad you love the product and look forward to serving you again in the future.
Awful experience.
Red Ross Retail Furniture Specialists have invited me to do a review. How many stars would you expect to receive?
Ordered 4/3/2023 still not received 12/9/2023!
4/3/23. Placed an order on their website.
5/3/23 Received email stating out of stock.
7/3/23 Received email stating will be back in stock Mid April, would I still want item.
1/4/23 Sent email confirming I still wanted item, I asked to confirm will it still be arriving mid April?
17/4/23 Received email stating item will now not be stock until 2nd May
17/4/23 Sent email confirming that I would wait as long as it would be 2nd May
1/9/23 ???? Received email that my order is on its way ????
8/9/23 Received email inviting me to write a review for “How did we do?”
12/9/23 To date, still not received item, when tracked states “no information found”
Why do you sell products that you do not have in stock or cannot fullfill?
What sort of management system do you have that does not highlight that an order has not been fulfilled after 6 months?
Where is my order/item/money ???
13/9 Actually everything is factually correct up to date. Payment was authorised via paypal on 4/3/23, in your email of 17/4 you decided to put that payment on hold. Appears we are not the only customers who have not received orders and been left with a lack of communication.
31 agosto 2023
Risposta di WinShark
First of all I would like to thank you for your honest review. My names Ross and I am the owner of Red Ross Retail. I have personally spent time looking at your account to find out where we have went wrong as a business. I can confirm that everything you have said up until the 17/04/23 is factually correct. However, according to our payment system your payment for the product was never actually taken. Therefore, the order could not be processed at the time. Unfortunately, our automated fulfilment process has marked your order as fulfilled by mistake which has generated a false delivery confirmation email and invitation for review. This is definitely software that will need to be reviewed and improved upon to stop it happening to other. I can only apologise for this horrendous miss understanding and hope you can forgive us. I am happy to personally email you any proof required to prove that no payment has been received from your chosen payment method. I look forward to hearing from you soon. Take care Ross
Excellent dressing table.
23 luglio 2023
Risposta di WinShark
Thank you so much for taking the time to review. I am glad you love the product as much as we do. If theres anything else we can do to help you please feel free to get in touch. Ceo@redrossretail.com
Take care
Ross
Great Furniture but unusually a lack of comms
The furniture is amazing and the website is very good also. My only main gripe is that I received no confirmation from Red Ross when the order was placed and also no updates along the way, the order arrived circa three weeks after been placed so without any update I was wondering where it was and if anything had gone wrong. My email address is not an issue as I had an email after delivery to prompt a review. Overall though happy
19 giugno 2023
Non scritta su invito
Risposta di WinShark
I just wanted to personally thank you for your honest feedback. As a small business we are always looking for ways to improve our service and customer experience. I am very pleased you are happy with the products and can only apologise for the lack of communication. This is something we endeavour to improve moving forward. I personally, have looked into your order and can see you received an order confirmation on the 30th June at 11.48. However, I can see that this is the only communication until your DHL tracking number was emailed last Wednesday. This is something I will ensure is improved to assure future customers. Thanks again and hopefully we can serve you again .
Kind regards
Ross
Although Ross couldn’t supply the…
Although Ross couldn’t supply the mirror I was looking for, the customer service was amazing. He was honest and sent a personal note to explain the situation exactly. I can’t remember the last time a company took such trouble to keep the customer informed of the order. Would certainly recommend the company. Thank you.
15 giugno 2023
Non scritta su invito
Risposta di WinShark
Thank you so much for the lovely review. It was pleasure trying to source the mirrow for you. Thanks for being so understanding. I look forward to helping you in the future.
Take care
Ross
Received the 2 bed side cabinets
Received the 2 bed side cabinets
Very well packaged they look amazing , quality craftsmanship. Would shop here again
Tracie
Worthing
West Sussex
16 giugno 2023
Non scritta su invito
Risposta di WinShark
Thank you so much for taking the time to write such a lovely review 😊 💕. I hope they have now found their forever home. I look forward to serving you again in the future. Take care
Ross
Great customer service
Whilst the item I wanted to purchase was out of stock, Ross contacts me personally to let me know and manage my expectations in terms of the date that stock is due in. Great customer service.
17 maggio 2023
Non scritta su invito
Risposta di WinShark
Thank you so much for the lovely feedback 😊. Hopefully, we can help you next time with your order.
Perfect match - Country/Modern kitchen
We have just finished designing and installing our ‘kitchen for life’. We didn’t want to just go for a generic or mass produced design & product. We wanted our daily used tea, coffee & sugar jars to be proudly left out on show because of their quality & rustic charm to compliment our modern/country kitchen design. They are a real feature of the kitchen in their own right. The quality & unique design far out weighs the extra cost of the product when compared to mass production of the big stores.
13 gennaio 2023
Non scritta su invito
Risposta di WinShark
Thank you so much for such an inspiring review. I am so glad they are a perfect fit for your unique design. We do aim to please with our unique products. Please get in touch if there is anything else we can help with. Take care
Great communication and quick delivery…
Great communication and quick delivery - would recommend!
19 gennaio 2023
Non scritta su invito
Risposta di WinShark
Thank you so much for your feedback. I hope you love your purchase. Please let us know if we can help with anything else.
Take care
Beautiful made draws, great communication and personal touch
Beautiful made draws, came when it was supposed to, Ross made direct contact throughout which felt very personal. Have a piece of furniture that will last a lifetime. Would recommend and shop again :)
18 novembre 2022
Non scritta su invito
Risposta di WinShark
Thank you so much for the lovely review. It was an absolute pleasure looking after you. I hope to see you back soon. Take care
Perfect Purchase
Brilliant customer service. Side tables are excellent quality and we were very pleased with the price. Speedy delivery. Excellent service all round. Thank you Ross. We will certainly recommended you to our friends.
25 novembre 2022
Non scritta su invito
Gorgeous furniture, definitely reccomend
We absolutely love our new bedside cabinets! They are amazing quality and look designer. Ross was always quick yo respond to messages and extremely helpful when I collected the items. We will be buying from him again in the future. Thank you!
25 ottobre 2022
Non scritta su invito
Risposta di WinShark
Thank you so much for your lovely feedback, I am looking forward to seeing your finished project.
Was very pleased with the table Ross…
Was very pleased with the table Ross was very helpful whoud definitely us again
24 ottobre 2022
Risposta di WinShark
Thanks so much for the review, it was a pleasure doing business with you .
Excellent service through and through
Excellent service through and through. The bedside tables I ordered arrived the next day, they were so beautiful and great quality. Ross was also great at answering all my questions promptly beforehand!
29 settembre 2022
Non scritta su invito
Truly excellent customer service and…
Truly excellent customer service and speedy and efficient delivery (despite mail strikes).
17 settembre 2022
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