Red Energy Recensioni 92

Was a loyal customer for 5+ years with red energy and then it went down hill fast. Originally they had the best prices then slowly started to manipulate my loyalty. I was on a flat rate tariff then they changed it to a flat rate + demand. I quizzed them numerous times as to why I was being charged a demand rate as well. I was told they couldn't change it they only charge from the information in what my provider (energex) gives them. Well seems ironic that I went to another retailer who had no problem putting me on a flat rate tariff (which is cheaper than red), a lower daily supply charge than Red, who have a clear billing process, are between $80 - $100 per quarter cheaper in comparison to Red Energy and you don't have to be on hold for over an hour to talk to someone. So yes red energy is Australian and I would love to support Australian owned BUT I won't support a company that appear to have mislead me and penalised me because of my loyalty.

Having been with Red for 5 years...my gas bill each quarter was $100 give or take a few bucks, didn't even think about it, easy. Then suddenly they send me a bill for just under $1000 any fool can see this is not correct, the reading is not even close to what is on the meter. Their call centre eventually answered (always have 'higher than expected call volumes' - suggesting their expectations are way too low or the call centre is chronically understaffed) They ask me to send a photo of the meter - I do. Red decide this is not correct and arrange a reading themselves. So a month and a half later I get a bill for another $500 for that month and a half - again the reading bears no resemblance to what the meter actually says. Eventually having emailed back and forth over almost two months (I aint trying the call centre again!) I finally get a corrected bill. No apology, no explanation, just a new bill and the money they took for the initial bill in 'credit'.
Nope - soon as I got that refunded to my bank account I switched retailers. That was a lot easier and quicker than sorting out the correct reading.

There's a lesson to be learnt by both parties in that isn't there?
Absolutely useless, avoid like the plague

Usage with red energy $265 for 21 days. Changed to origin and my account was $77 for 30 days. Same usage !!! ive paid them the same as optus and the thieves will not be getting another cent. Their claims to be cheaper and cap prices is a total scam.

I am so bad luck not to check the review before we join Red Energy. It is so bad customer service that I have never come encountered. Right after I changed to Red Energy, there is no Hot Water for two nights, I called a technician to come to check and they said that you have recently change to a new service provided of your electricity, I said yes, just changed to Red Energy, then they said that something need to be switched but they did not switch it, so there is no electricity because of it. Then I emailed to Red energy, there is no responses. Then I called them and waited for so long, then the answer comes back "we can do nothing, this is not our fault." I tried to lodge a complaint on their website, they do not have such section, no where that you can complaint their services and do not think they will look after you if there is anything happen, they would just tell you " we can do nothing. " I change to Red Energy because we want to earn Qantas point, I will contact Qantas to complaint them.

On hold for 1 hour then gave up. The on-hold music is terrible - distorted and goes up and down in volume - it's like listening to AM radio at night as it fades in and out. And i am sick of being told that there is an unusually high number of calls at the moment ! Every call centre uses that script all the time ..what BS ....i guess some marketing type thought that would make us calmer and more understanding but it has the opposite effect. I suggest more operators

Like other energy retailers, my bill has instantly jumped by almost 35%. Have tried to call to discuss this so I can weigh up my options, however wait times are a minimum of 45 minutes, after which you will hear the operator breathing, and then promptly hanging up without saying a single word.

How many times does a customer have to try calling a company before they will finally answer the call?

Unacceptable levels of customer service.

I would rate this company as zero as I could. What does this company not understand about customer service. How many messages are on here about customers having to wait an hour or more to get through to you on the phone? Maddening.

This is insane. I've had it with Red Energy. We were supposed to get a bill for the last service. My bill went from $300 to over $950. They've double charged me for for 2 months straight. I've been trying to deal with this since July. They can't get their numbers right. I have receipts and bank transactions to prove my side. Can't get on the phone with them, they never answer. Now they send a message saying pay or else it goes to a collection agency. Well Red... you've left me no choice. Now you can deal with the ombudsmen and I'm going elsewhere. Should be taking you to the Press with the way you handle (or don't handle) your customers.
I'm so done with this!

Can't believe my bill has gone from 900 to $1900

You must be kidding me
I'm done and out
On hold for 35 mins and still no answer
I don't care who I go with just not these theives

My first attempt at calling them after transferring energy providers and it took and 1hr 30 minutes to get through which is just not acceptable.
I was calling as signed up with them in July but they presented me with a quarterly bill with no explanation. The lady was lovely when I got through but not much help. After a month with them I going to look at moving already. Yes there energy prices may be cheaper but when you need to talk to someone 1.30 minutes is crazy,

As a brand new customer to Red Energy I have been hold for the past 45 minutes to speak to a customer service officer re the transfer of my Gas account from another energy provider. Signed up on the 23/07/2023, have not received any notification re my Gas account. Not a good start people.

Terrible moving experience, months wait to get the new meter in place, then it didn’t work. 4 months in still smart meter not reading and bills are huge and over estimated

Minimum call waiting time has been 45 mins on hold!!

Website has limited functionality and don’t bother emailing them they never respond

Will be leaving when I can get hold of someone!

If I could give them 0/5 I would as a score

My last automatic meter read failed so Red Energy did an estimate(I accept that).
When my bill arrived, my rates had gone up by over 50% and the estimate beared no resemblance to any usage we had ever had. I tried to call them numerous times. Giving up after 30mins each time. There is no provision for a call back. I wrote them an email. There reply never mentioned the over 50% price rise and just stated that the estimate was based on the usage from the same time last year! Unfortunately for us the estimate showed no correlation to our usage at the same time last year or any other time. The clearly never even looked at our bill. A company who couldn't care less about it's customers. Keep well clear of Red Energy.

Worst company as they won't answer calls or emails.

waited 45 min on hold then told the billing team were working on problem and could i hold while they worked out billing discrepency . Had gone through the process 6 weeks earlier and was told the new revised bill would be sent it never was and they demanded payment , asked if they could call me back when they arrived at a decision and promptly told no i would have to wait on hold and they would not contact my number to give results of the bill revision . Still waiting believe my power will be cut off before they would contact me. FRE

Don’t trust Red Energy with something as important as your electricity connection. I waited 4 days and still no power, completely incompetent. When I called their customer service line they could not have cared less. No wonder so many ppl complain. There are professional businesses out there this is not one of them.

This used to be a great company that cared about its customers. No more. Now instead of receiving exemplary customer service, you receive none. Have never been so disappointed in an Australian company especially as I used to tell people to switch over to Red Energy. Not anymore.

I've been with Red Energy since July 2022. In that time they sent me a bill with wildly inaccurate meter readings, as they used estimated readings and in August 2022 I upgraded my solar system by a factor of 10.

They are very polite and respectful on customer service. However even after the 'special reading' they organised (an actual human meter reader), the meter readings they had on record were still incorrect.

One very long phone call (again, to a customer service guy who seemed to be trying his best), we finally came to an agreement that the solar reading was way off mark, and would be amended.

One month later, they send an amended bill. It's $7 different from the estimated one. And I can't access the bill PDF to see what meter readings they're using.

I honestly think they don't know what they're doing, other than collecting money from customers.

For an electricity and gas company Red Energy are by far the best company I have ever dealt with.
Customer support is amazing, friendly and caring staff that have been amazing during hard times and I have also noticed everytime there has been a blackout in my area my house has been fine every time. They also call and let you know if they can give you a better offer than you're already receiving. Honestly can't fault them I've been with them for almost 5 years and never had a problem