RC Willey - Summerlin Recensioni 453

We placed an order for the newest Electrolux washer and dryer after doing our research and the best price was at RC Willey. We scheduled delivery for October 28th. Issue with condition of washer and missing a pedestal. Had between 5&6 different delivery dates and attempts for various issues. On November 21st finally fed up with the process and receiving washers not in “showroom” quality, we decided to keep the one that was last delivered and asked the sales person for a discount (have photos of each delivery attempt) The issue was with the Electrolux company sending washers in boxes with water stains on the front of their washing machines. We spent over $3000.00 and expected to receive the items in “showroom” quality but that never happened. I understand it was a manufacture issue and our salesperson said he would continue to have them redeliver until it was right but after the 6th attempted delivery to receive the same thing over and over again, we just decided to settle with the last one we received.

I did an online order so I showed up to the local showroom to pick up the receivers did great brought me out my items at a decent amount of time. No complaints.

Always great items and service as well as price!

Fred was absolutely 100%. Everything about the purchase of a whole house full carpet was professional and easy.

Efficiency and professionalism! Truly appreciated!

I purchased 2 Laz-Boy couches and one had a damage on one of the armrest.
They picked it up as promised and replaced it the same day. Also, I paid a Black Friday discount for both couches and 10 days later the same couches were on sale for a lot less thru a Laz-Boy promotion.
I took the email to RC Willey and they honored the sale price offered thru Laz-Boy.

Francisco and his associate were great. They worked fast and hard and made sure everything was working, connected properly, and not leaking. Purchased a new LG washer and dryer

Found item wanted online. Ordered on Sunday and picked Monday. Price was same as other stores but they didn’t have any in stock. In store pick up was a little confusing

Great customer service, very nice and respectful of property and new appliances. Thank you so much

All sales associates we very helpful and knowledgeable. I'd like to call out Bryce, the manager in appliances, and Alfreda in flooring for all their help.

Great and easy online service. No issues with new purchase.

Poor customer service

Love RC Willey. Wish we had one in my
Town but I’m always able to have them deliver and this time I ordered online instead of going into a store!

My salesman Fred was outstanding. Very informative and helpful. When the measuring was done it was timely and thorough. The only glitch was that I was expecting the installer to put transitional wood pieces between the carpet and the tile and he wasn't prepared to do that. It was obvious to me that this was required as the other places where it had already been done was clearly there. I had to hire another installer to finish the work that should have been included. When I talked to the RC Willey person during the install I was pretty much blown off. Bad customer service.

Came in to pick up a purchase of over $400. Normally they have a promotion of a "gift" for spending over a certain amount. When I asked the ladies in Customer service were very rude. I went at a slow hour and I had to wait over 5mins. Later on I waited outside for my purchase and it took another 20mins. Again I was the only car on the pick up lot. Very disappointed...

Customer service, friendly atmosphere and pricing of product.

I moved to Las Vegas in 2006 from CA. I purchased a new home here and I was in need of furniture for the new house. I went to RC Willey for that furniture. Over the years since then I always return to RC Willey for things for the house. This time I needed to replace my 5 year old water softener which I purchased from RCW. I bought the same Whirlpool model I had before. When you need something for your home you can trust RCW to deliver.

Michael Mc Duffie is the best.

The guys were so nice, friendly and helpful!

Our experience with RC Willey has been marred by a series of unfortunate incidents that have spanned over a year. Delivery personnel have failed to follow placement directions, resulting in damage to our home and the furniture. We have had instances where the delivery people left sweat on the furniture delivered, without bothering to clean it. RC Willey furniture has also been a concern, with pieces not functioning as they should and pieces of a sectional having different colors and heights.

Customer service has been anything but helpful and cooperative; they have been antagonistic and rude with their responses. With all this, one would wonder why we continue to patronize RC Willey. Simply put, we have spent many thousands of dollars on furniture and continue to deal with damage to our home and furniture, as well as dreadful customer service, and personal expenditures made in an effort to cover RC Willey's mistakes. It even reached the point where RC Willey was going to allow us to return their select furniture, which we considered until we found that the RC Willey credits, house damage, and the inconvenience of it all put us in a position of significant losses.

So here we are, after a confrontational telephone call with ill-mannered and unyielding customer service staff, where I ended up hanging up on them due to their offensive and arbitrary position, leaving us to "hold the bag."

RC Willey Director of Customer Relations called me back after the call, and cooler heads prevailed, along with each of us listening to the other. For the first time, I see light at the end of the tunnel because Chad Jacobsen heard my legitimate and verifiable complaints and decided to take action on our house and furniture. That is the mark of a rational and reasonable professional who identifies a problem and seeks to resolve it without confrontation.

Despite all the challenges, I am hopeful Mr. Jacobsen's intervention will lead to a mutually satisfactory resolution. I look forward to the day when I can not only retract this review but also replace it with a complimentary one, reflecting the positive outcome of our experience with RC Willey.

***AMENDMENT** (9/30/25)
I am concerned and highly disappointed with the written response I received from RC Willey today, as I interpret it. I hope I'm wrong in my assumption that I "have to continue working with" discourteous and unpleasant people who led us into this debacle in the first place. Hopefully, I'm wrong here, but it sounds too "anonymous" to be anything but the same people.