RC Willey - Rocklin Recensioni 

The initial delivery was 9 weeks after purchase and this was expected. Upon delivery the corner section had a leg that was severly damaged (bent to side at 30 degree angle) and was not accepted for safety reasons. It took 3 calls to get some action on replacing the piece. Promised callbacks from sales didn't happen initially. A replacement piece was delivered aproximately a weeks later. The initial delivery team should not have tried to deliver a badly damaged unit. Customer service / delivery for this company needs help.

The communication was good today and the workers that brought my dresser were very nice.

We found just the recliners we were looking for. Price was reasonable and delivery was free.

The customer service has a lot to be desired. I bought a reclining couch about a year ago that had an electric reclining mechanism but did not have an outlet where the couch was so had to purchase a battery pack(400.00!) which quit working 3 months ago. RC Wiley sent a service person promptly who diagnosed that a new battery pack was needed and it was under warranty. They wouldn't give us one out of there stock and said they would have to order it from the furniture builder. This was over 3 months ago! Calls to customer service are useless, they say we have to talk to out salesman who never answers or returns our call. In the mean time we have an extension cord across our living room which has been caused stumbles but fortunately no one has been hurt. I have bought thousands of dollars in furniture from them but this is the first time I have had a problem that required them to follow up with service. It will definitely be a consideration in future purchase choices.

New on 09/19
The customer service department contacted me the day I wrote this review. They apologized and said they never ordered it and said they would get right on it and have the main part we need in the next week or so. It has now been over 2 weeks so I contacted them again and was told it was never ordered. That makes 3 times that they have told us it was never ordered and they would order it immediately. I can't believe this. Don't they care about customer service? I guess with RC Wiley you pay your money and take your chances. This is like a sitcom.

Working with Keith made our purchase very smooth and pleasurable. Good job!

Great customer service
Answered my questions quickly and in a professional fashion

My overall service with RC Willey was great. Tried to buy these online. Couldn’t do it so I called the store. The salesman was able to get the washer and dryer that were on sale online for me. They took a little bit to get here because of where they were coming from which was no big deal. Delivery showed up and the gentlemen were nice. Remove the old set. Installed the new set and on their way. Everyone was awesome friendly.

i called before hand about a product. it was the last & the associate held it for me. when i got there he seamlessly checked me out. tool less than 10 minutes.

Large selection of items; reasonable prices and helpful associates!

We chose a reclining sofa from the clearance room then called in the order the next day. Between the clearance room and the customer service desk the wrong sofa was ordered and delivered. We declined the order when it was delivered as we could see that it was not the one we wanted. The refund dispute for the wrong sofa still has not been resolved.

service is great...... but .....your receipts and billing are ALWAYS controversial, every time i have to come back you to understand the receipt and what the heck i am being charged!

Great customer service from beginning to Checkout, even when I had to do an exchange. The sales floor always has many different styles to choose from and a great variety of items for any place in your home.

excellent customer service

Several things could have gone better.
1. Washer was backordered. When I checked on it, no one had assigned the inventory to my order.
2. Delivery date was given. No email or text provided confirming that date. I had to call to confirm.
3. Getting a real person to answer questions is VERY difficult.
4. Arrival time shifted from 9 to 11. Eventually, arrived after 1pm.

Kevin and Mark did a great job of customer service!

We ordered a $3000. bed in June. Delivery was delayed twice. When it arrived in late July, it was not what we were told we would be getting. We were assured it would be one WHOLE mattress; it was two. On top of that, one of the split mattresses was the incorrect firmness. We asked immediately for it to be returned. R.C. Willey would not respond to us! After several days, we received only text messages stating that we could only "reselect" our mattress. Now we are stuck with TWO mattresses (one of which is the incorrect firmness) when we were assured that we were getting only one. We asked several times before buying!!! Now, R.C. Willey will NOT refund our money. The salesperson will NOT answer our phone calls, nor can we talk with a manager. When calling Customer Service, I was put on hold for a long time and then when finally answered, they didn't ask and they put me through to a voicemail. I want to talk with a person!

R.C. Willey has $3000. of our money and we are stuck with a mattress we cannot use!!!! We were hoping to buy a dishwasher and a leather couch from them. Not now!!!

AAARRRGGGHHH!!!

Great salesman and Brandon in customer service is terrific

We looked for a new sofa online and at their showroom and found just what we were looking for at a price we could afford. The only negative I can give is the salesperson in the showroom was following us around, which made it a less relaxing experience. We ended up ordering our sofa online.