RC Willey - Rocklin Recensioni 

Your company seams very organized and it makes everything easy. I enjoy purchasing from RC Willey every time I do. Thank you for being a great company!

Very helpful in assisting me with my purchase(which I made online and over the phone). Delivery and setup technicians were also very helpful and knowledgeable.

Our CalKing bed wooden slat broke in the middle of the night on a Saturday. The Rocklin store was closed on Sunday so I ordered through Amazon on Sunday but would not receive for two weeks. After one night of sleeping on the floor, I ordered a bed frame replacement on Monday. Rec'd an email that it was available on Tuesday. Just defore leaving the house to pick up noticed and email that says it was NOT AVAILABLE.Rearrange the bed to sleep on the floor, but then decided to call Online Support. THEY said it was ready for pickup. Prompt service getting it loaded into my car, but WASTED A HALF DAY due to an inaccurate email.

Our salesperson Samuel M. was one of the most professional, knowledgeable and trust worthy persons I have met at RC Willey... perhaps in any store! He sincerely had our best interests in mind and patiently guided us to the product that ideally met our needs. I would choose to work with him every time I walk into your store. You are fortunate to have him on your team!

My husband and I ordered a bed set from RC Willey and it was supposed to be delivered today. The delivery guys came in and they said the dresser was not even loaded in their truck because it was damaged in the warehouse. First of all, how do we not get a call about that? I took this day off work so I can received the furnitures. I called their customer service, and a manager named Carena at their Rocklin location answered, and she couldn't be the rudest person I have spoken with. I kindly asked her to please include in the note to not tightly wrap it in the warehouse because that is what the delivery guys told me to do. And she kept saying, "I cant do anything about this, I will call you tomorrow." I understand its not her fault, nor the delivery guys, but a simple kindness and apologetic tone would have gone a long way. I called back and I spoke with Christina from customer service and she helped me reschedule my delivery date, sadly it would be a week from today. I have not encountered a rude manager in customer service before, and as they say, there's always a first time. I don't truly understand why Carena had to treat me the way she treated me. RC Willeys please check on your employees.

Great on time, left the package where I asked them to and were very polite.

After I caught on to how the web site worked, ordering was easy. Thank you.

This review is purely based on our delivery experience (on two separate occasions). Absolutely disgusted is an understatement. We were awaiting a response to our issues from the first delivery, then crazily went back and ordered from them again. Only for an even worse experience to occur. Two gentlemen, awful attitude problem, delivering clearly damaged items with no packaging. We did not want to accept the delivery and they refused to take it back. Furthermore, spoke to us (in front of our children) in the most condescending and confrontational way. When asked why they wouldn’t take it, we were simply told they didnt want to. I could go on but we’re simply shocked. Not looking to shop here EVER again! Will be cancelling orders placed. Don’t say you weren’t warned.

Great customer service. The person that was helping me was very well informed and offered every option possible to help me. I will definitely be back for my next purchase.

Customer rep very helpful n addressed my questions.

I love the quality Karastan carpet and premium pad from RC Willey. Our feet never felt so good!

The salesperson was wonderful to work with. Very professional and knowledgeable. The installer was also extremely professional and completed it with quality work and in a timely manner. We will continue to be customers. Thank you, Bob and Joanie

Good product, good sale prices and good installation.

Robert Dunlap is your best customer service representative- time after time he shows great customer service for me!

We ordered a washer and dryer. I was told that they would be delivered together. When the delivery truck arrived it only had the washer. No advanced notice was given regarding the delay. The dryer is “scheduled” to arrive in 5 days.
I am very disappointed in the lack of communication and the refusal of the customer service department to move up the delivery date closer to the promised delivery date.

Great sales man easy going and very pleasant and knowledgeable had a great experience and Love our new bed .

I was there with my mom who uses a walker and standing/walking for extended periods of time is extremely difficult. She had a good idea of the style of furniture she wanted so she gave the salesman an idea of what she wanted and he let us sit and wait while he looked through the show room and then directed us to the area where he found what best fit what she wanted. He was so helpful and very kind. He explained very clearly what is included in the cost of delivery and the warranty. The entire experience was very pleasant. I highly recommend asking for Cyrus if you want friendly and efficient customer service.

Went with friend to check out appliances. Matthew Boucier approach us offering assistance and while were looking. Shortly after we had questions and he offered professional knowledge, patience, and helped with every detail of the shopping experience. The 4 stars were due to the check out/finance department..since they were financing the sale I felt they could have explained all the details and extra expenses which were confusing. Matthew gave us a good overview. He helped make the shopping experience easy. He also was available for all the questions we had after we left the store. Will recommend him to friends looking for a great shopping experience