RC Willey - Reno Recensioni 

Specifically purchased as website said it was in stock. It wasn’t. Asked if the other two models I was considering that were listed as in stock were available. Of course not. Offered to have delivered in a couple days. Sorry, proved to be a bait and switch company. Order canceled!

Recently purchased a new sofa and coffee table. Salesman was very helpful and friendly. He made the entire process easy.

I made an error on my order. Instead of having it delivered to my Westwood, Ca address, I clicked on having it delivered to my San Francisco address. Once I realized the error, I called customer service immediately. While I was on hold, I heard a message about the ability to have the appliance installed and having the old appliance removed. I had not indicated that I wanted that on my original order. When customer service answered, I was able to easily rectify my order address AND add installation and removal. Customer service was very thorough and answered all myquestions.

The level of customer service was superior. The rep was knowledgeable and even the employees that were leaving for the day were the perfect gentlemen.

Felt RC Willey had the largest selection in Carpets choices, fair pricing, fantastic sale and good customer service.

Have always had good experiences shopping at RC Willey. Have had great sales person help all three times we’ve been to the Reno location. They are attentive, but not overbearing. Tell them you want to look around and they let you be, to do just that.

The people were nice. But the companies they hire to install are horrible. Tons of damage to my house and lazy installation of lvp, with 3-4 of the same patterned plank side by side in a ton of spots. I'd go to a professional flooring place next time.

I would've gave 5 stars but after the first inspection to make sure the screen was ok, someone forgot to put in the other TV stand.

Excellent place to get your home furnishings from. They are willing to do whatever it takes to help you find just the right piece for you home. I met with Craig and he is the man. Knowledgeable, polite, patient, and got us a great deal on the couch we wanted without any compromises. Will be back to happily spend my money hear again.

I wanted to say Uriel, and his co-worker that help My husband and I on 5-8-24 about 7:30 PM were amazing. They helped us with a minor issue and I have to say they are very Professional, Smart and it was a pleasure to have them help us. Thank you for have them on your team. I feel bad because I did not get the two ladies name. Thank you for the best customer service.

The buying experience with Lane was very easy , positive and professional . The install went great! Leno and Oscar were punctual , hard working and great to work with .

I bought a speed queen washer and I have been having problems with it. I have reached out to RC Willey several times and no one has bothered to call me back and help fix the problem. Also, we purchased some carpet and I was not happy with the customer service from the carpet salesman.

I ordered an item april 27th and have not heard a word about delivery. After all this time fed ex has only created a label. Nothing further. It’s simply a runner rug not a freight item. Just seems to be sitting in limbo. It was an in stock item so what’s the hang up. I won’t be ordering again via online. I live in Reno and should have picked it up. Disappointed

Will never buy from rc Willy again. Bought a bed,fridge,washer and dryer 3 weeks ago . Very slow delivery, when I called to ask where my dryer is, oh it’s on truck in route..... no body knows where, or when it will be delivered. Absolutely no accountably, just no customer service. No excuses or apologies, you guys know your not doing your job. Canceled my order. Called headquarters in Utah, said they couldn’t help me because I live in Nevada.

I ordered a chest freezer and the website defaults to pick up. ( I recommend no default so the buyer can input either pick-up or delivery). I immediately noticed the error after purchase and tried calling the store. I waited on hold over an hour then hung up. I called right back, spoke to the same operator and said I've been holding over an hour. She replied "yes there is a caller ahead of you" I asked "you mean I've been holding for over an hour because of the same caller ahead of me". She said yes. I've shopped in store several times and there are several workers upfront. Why wouldn't one of them picked up the phone. Not a pleasant experience and my issue still isn't' resolved.

Your drivers/delivery men were in a “do the least possible” mode that is a 180 vs. your in-store people. I’m not impressed. If you’d like details, feel free to call me.
Ken
916-257-8584

Correcting poor communication

Always great people, service, and a reasonable price

The process was easy. I will offer more info after delivery and installation