Rawlings Opticians & Hearing Care Recensioni 

I suffered a recent fall which broke my spectacles and gave me a black eye. All round the eye and the eye itself was bloodshot. I saw my optician very quickly, and she checked that I had done no internal damage which was a relief. I needed new glasses and had help in selecting an attractive frame. Ver y pleased with the service I received, as always, having been a Rawlings patient since I was a child, over 60 years ago

I am extremely disappointed with the service I have received from Rawlings Caterham. I purchased glasses costing approximately £600 after specifically explaining that I needed a lightweight frame that would sit securely and comfortably without slipping down my nose or causing discomfort behind my ears.

Unfortunately, the glasses have never been comfortable or suitable for me and, as a result, I have been unable to wear them. I returned to the Caterham branch on several occasions and adjustments were attempted, but the underlying problem was never resolved.

What I find particularly disappointing is that, despite repeatedly raising the problem with the branch and giving them several opportunities to resolve it, I have ultimately been told that too much time has passed for the frame to be replaced.

I appreciate that businesses have policies and time limits, but I do not think it is reasonable for the elapsed time to be the determining factor when the problem was raised repeatedly and the glasses have remained effectively unusable.

I have been a loyal Rawlings customer for some years and have also paid for the associated monthly insurance/payment plan, so I expected considerably better customer service. Unfortunately, my experience has left me very disappointed and I will never use Rawlings in the future.

The staff at Stockbridge Rawlings Opticians are always so helpful, professional & efficient. Fully recommend their services.

The care, professionalism, clear communications, and attention to detail, to make sure I received the best results, was moving to me, as an elder, in a world where so much is done for expediency and profit. The process, from the eye test to receiving my perfect new specs was more than just a regular duty to be done. It was very uplifting, rekindling my belief in kindness.

I visited the Croydon branch as I had broken my glasses. Unfortunately Anna was unable to find an exact frame that would accept the current lenses after a considerable time checking stock and online, really pleased that all the staff went the extra mile to try and find a resolution.
Long story short, I had an appointment with David then I purchased my glasses, at all times the staff were exceptional.
Thank you Croydon Rawlings.

The staff were friendly, polite, knowledgeable, informative and competent. What more can you need ?

Another helpful and successful visit.
Staff, as always, professional and courteous.

I suffered wax in my ear. I had a couple of visits to Rawlings, each time they were able to get some wax out, the last time they were able to remove a fare amount and my hearing is so much better. Yes I would recommend Rawlings, helpful and informative.

As always, excellent professional and friendly treatment from Ryan at 12 month hearing review.

Very happy with my experience for an ear appointment. I felt comfortable and well looked after, and happy with the treatment. Will visit again and have already recommended it to friends.

My experience over many years of attending Rawlings, Purley, has been consistently excellent. Simon (Optometrist) is incredibly patient, informative and reassuring, and the staff in the branch are friendly, helpful and efficient.

I saw Prescilla in your Purley branch under the urgent eye referal by my GP for a problem I’d had with my eyes. She was so thorough and kind and went out of her way to explain what she was doing. She put me at ease at what was a very stressful time for me. She was amazing.

My experience has always been positive with accurate advice to find solutions, kind and polite people and efficiency in general.

I had a wonderful experience with Ant and his team in Banstead, in particular Mike who gave me a thorough hearing test and I left feeling expertly cared for, and a clear path to recovering my hearing loss. Congratulations Team Rawlings it’s rare to experience such genuine service. 🙏🙏

Amazing with my son, helpful, and very patient. Would defiantly recommend.

Excellent friendly service , on time and most importantly brilliant digitalised records of eye health

Excellent, friendly service. Convenient location which also helps. Will certainly be recommending Rawlings to family and friends

Absolutely perfect. Great service and good advice

I have been using Rawling optitions for close to 20 years and have only received the best possible service. Many thanks
Urszula Smith

I had a slight problem with one eye and was given a next day appointment where I received a thorough check up and helpful advice. The staff were competent and professional as always.