Raw Dog Food Company Ltd Recensioni 

279
•
TrustScore 4.5 su 5

4,6

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Valutata 4 stelle su 5

Lovely friendly staff and knowledgable. Set up the transition for our dog from dried food. Good selection of varieties, although would love to see some more with fruit in too, blueberries, strawberri... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Having now used this company for some time, I must say the service is beyond excellent. They deliver next day from across the country and much quicker than our local supplier. Had one little problem (... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Raw Dog Food Company is fantastic, the staff always go above and beyond to meet customer needs and getting my orders prepared especially when I've left things to the last minute! Their knowledge abo... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Great company the best range of frozen raw I have found- however- shame about delivery company chosen, they consistantly do not deliver correctly, It says on the label "leave somewhere safe" It is lef... Leggi di più

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Dettagli dell'azienda

  1. Negozio di mangimi
  2. anche in
  3. Negozio di animali
  4. Negozio per animali

Informazioni su Raw Dog Food Company Ltd

Scritti dall'azienda

Raw Dog Food Company is your destination for all your dog (and cat's) raw feeding needs.

Founded in 2016, Raw Dog Food Company is an established and trusted national supplier of your dog's favourite raw feeding brands to suit every budget, including Southcliffe, Reggie's, Prime Raw, Yorkshire Raw, Stobart, Birmingham Raw, Hear Me Raw, Raw Treat Pet Food, Drool, Mersey Raw, Betsy's, Naked Dog and many, many more!

With over 900 individual product ranges from nutritious minces, meaty chunks and bones, natural treats, wholesome supplements and ECO toys, Raw Dog Food Company is your best choice for sustainable, natural nutrition for your dog's health and happiness.

Offering easy and convenient ways to shop including, online with Nationwide Delivery to Mainland UK and a Click & Collect network throughout East Anglia, as well as two Norfolk retail locations in Norwich and Thetford.

Our team is genuine, friendly and knowledgeable, and offer complimentary raw feeding consultations for the raw-curious, new or established raw feeders.

Entrusting Raw Dog Food Company for your dogs raw favourites gives peace of mind, as you are feeding DEFRA approved brands and are supported by our team who know wholeheartedly that dog's thrive on raw!

Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

279 recensioni

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4,6

Tutte le recensioni

(279)

13 recensioni negli ultimi 12 mesi

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Valutata 2 stelle su 5

All meat spoilt :(

Perfect delivery but unfortunately all the meat bad. I’m not sure if this was the company’s fault or DPD, but all the meat was brown and smelt bad once defrosted. I had ordered from DAF, Southcliffe , dogs butcher , and Birmingham raw . Everything bar the fish products I ordered were spoilt. My dog loves his food (and has had from these brands before happily) and won’t even eat this (have tried to feed it to him for weeks even mixed in with stuff and he won’t) . I even have raw rabbit that is really dark brown colour , raw rabbit meat shouldn’t be this colour it should be pale. It’s a shame as my first order from this company was ok but this has put me off . It’s not just one brand of meat that was ruined it was all of them

3 ottobre 2023
Non scritta su invito
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Risposta di Raw Dog Food Company Ltd

I have just joined Raw Dog Food Company as part of customer services, and read your review. I'm very sorry to learn of your experience with products within your order. It is quite unusual that the frozen meat from a number of trusted suppliers was discoloured. We are one of the few raw dog food companies who engage a Food Safety Consultant to ensure the protection of the raw food supply chain. Please note, depending on the batch and the type of meat blended, the colour of the mince product can vary. I'm saddened to see that you did not give us an opportunity to resolve your concerns at the time. I'm pleased that the actual delivery was faultless. Thank you for your valued feedback.

Valutata 5 stelle su 5

What a difference

What a difference! Just switched to this company after being let down by Natures Menu.
On my first order they were out of stock of one item on the order but very courteously rang and left a message letting me know and promising a refund.
That's customer service! Thank you.

11 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Have been using them since we moved to

Have been using them since we moved to Norwich from Cambridgeshire and have found their food and their service excellent. Have only used their click and collect service but have no reason to believe their delivery service would be anything less than excellent.

2 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Very pleased

This is my first order as i have only had my SBT dog a week. She has been brought up on raw food so i wanted to continue. First thing i was surprised what good value raw dog food is considering the high quality of the food. Arrived next day in an insulated box..it was still frozen..Amazing
Will be ordering on a regular basis from now on
All in all i'm very pleased.

25 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great product and service.

I've been a customer of this company for just over a year. Been buying raw dog food online for 10 years. This is the best company I've dealt with, and I've used quite a few. They have a good range of quality products, what I order is always in stock and I've never had any problems with the food or the order. On the one occasion something went wrong (down to DPD's failure to deliver) they put things right with excellent customer service - thanks Sarah! All in all, my three dogs and I are very satisfied customers!

8 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

My dog is loving his new food!

After travelling back from living abroad for the last 2 yrs, and having a very limited variety of food for our French Mastiff (Webox) was the best stuff we could get. We are moving him back onto the raw diet he used to have. I found you by pure luck on Google, ordered a months supply straight off the bat and he is on his first week transition now. Top service from the team even shipped it early to avoid the hotter days. The boy is loving it already and we are seeing the changes in stool & attitude to food. 100% going to be a returning customer!

12 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

When things go wrong, Raw Dog Food step up strong

I have been using Raw Dog Food Company for over 2 years now and have a very healthy and happy dog to prove it. We order online and its delivered to our door. Last week we waited for our order, only to find it had been delivered to our billing address not our shipping address. Aagh, 20 kilos of raw meat with my friend but no storage.
Raw Dog Food stepped up, admitted the fault was theirs and managed a personal delivery within 2 hours of the mistake.
Unbeleivable service. I love this company and so does my dog.

2 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Been with this company for nearly…

Been with this company for nearly 5years . The advice given at the start was excellent . This resulted in our poorly 6 month Alaskan Malamute gaining weight as actually holding into her food . She immediately had bright eyes and her coat renewed into beautiful fur. I would recommend The Raw Dog Company for quality of food , helpful professional staff and now delivery, for pick up , in lots of different towns .

1 dicembre 2021
Valutata 5 stelle su 5

Consistently good service

I’ve been using Raw Dog Food Company for a while now. The website has improved and is now easy to use. My orders have always arrived on time and in good condition and the driver is always happy and polite.

10 novembre 2021
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Risposta di Raw Dog Food Company Ltd

Hi Jen, Thank you for the kind words, we strive to make the customer journey as easy as possible so its good to hear that you are experiencing this.

Valutata 5 stelle su 5

A really good selection of raw foods…

A really good selection of raw foods and other items to choose from. Easy online order, efficient collection process. I love choosing different things for my dogs and this is a great store to use!

10 novembre 2021
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Risposta di Raw Dog Food Company Ltd

Hi Sue, Thankyou for the lovely review. We love to hear of easy ordering, the easier it is for our customers the happier we are.

Valutata 5 stelle su 5

Excellent service

Sorted out my Oder quickly at short notice which was very much appreciated

9 novembre 2021
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Risposta di Raw Dog Food Company Ltd

Hi Jackie, Thankyou for the kind words. We try to make it as easy as possible for all our customers.

Valutata 5 stelle su 5

Excellent service

Ordered food twice now and the process is easy and the service is excellent. Delivered straight to my door on the day requested by a very polite young lady and the food still fully frozen. Very happy, thank you.

2 novembre 2021
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Risposta di Raw Dog Food Company Ltd

Hi Kerry, We love to hear of happy customers, thank you for taking the time to leave a nice review.

Valutata 5 stelle su 5

Happy customer

Always have a good range of products. Really helpful and knowledgeable for those new to raw. Delivery is really helpful if you can't pickup from the different collection points.

2 novembre 2021
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Risposta di Raw Dog Food Company Ltd

Hi Deborah, Thankyou for taking the time to leave a lovely review. We really appreciate it.

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